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Cisco Unified IP Phone 7900 Series

Field Notice: FN - 63315 - CP-79XX IP Phones, Front Label May Fall off After a Given Period of Time

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April 23, 2010

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
23-APR-2010
Initial Public Release

Products Affected

Products Affected
CP-7970G-CTS
CP-7975G-CTS
CP-7940G
CP-7940G-APAC
CP-7940G-APACSP
CP-7940G-BZ1
CP-7940G-CCME
CP-7940G-CH1
CP-7940G-PROMO
CP-7940G-SP
CP-7940G-SPB
CP-7940G=
CP-7941G-CCME
CP-7941G
CP-7941G-CFE
CP-7941G-CH1
CP-7941G-ITA-S2=
CP-7941G-ITA-S3=
CP-7941G-PROMO
CP-7941G-SPB
CP-7941G=
CP-7942G
CP-7942G-APAC
CP-7942G-APACSP
CP-7942G-CCME
CP-7942G-CH1
CP-7942G-ITA-S2=
CP-7942G-ITA-S3=
CP-7945G
CP-7945G-CCME
CP-7945G-CH1
CP-7945G=
CP-7960-BUN
CP-7960G-BZ1
CP-7960G-CCME
CP-7960G-CH1
CP-7960G-SP
CP-7960G=
CP-7961G
CP-7961G-CCME
CP-7961G-CCME=
CP-7961G-CH1
CP-7961G=
CP-7962G
CP-7962G-CCME
CP-7962G-CH1
CP-7962G-ITA-S1=
CP-7962G=
CP-7965
CP-7965G
CP-7965G-CCME
CP-7965G-CH1
CP-7965G=
CP-7970G
CP-7970G-CH1
CP-7970G=
CP-7975G
CP-7975G-CCME
CP-7975G-CFE
CP-7975G-CH1
CP-7975G=

Serial Numbers

Sequential #
From FCS1316XXXX to FCH1348XXXX

Problem Description

Cisco IP Phone front labels will peel off after a certain period of time.

Background

Cisco has determined that one of our manufacturing suppliers may have a quality issue in the raw material for the labels on the Cisco IP Phone models listed above.

Problem Symptom

The label will peel off after a period of time. Customers may encounter this in as little as five days after placing the label on the Cisco IP Phone.

Workaround/Solution

Workaround
None

Solution

Customers who have IP Phones in the affected serial number range may order replacement labels at no cost. To request the replacement labels, customers may fill in the request form below.

NOTE: Each label package (CP-7900-LABEL-50=) will contain 50 labels in total.

How To Identify Hardware Levels

For the purposes of this Field Notice, use only the serial numbers listed above to identify the units that may exhibit label issues. No other serial numbers are affected. Customers can find the S/N from either the back of the phone or the bottom of the phone (please refer to these two photos):

CP-7942G/CP-7962G

CP-7940G/CP-7960G

Use this link to verify your serial number(s):
Serial Number Validation Tool

Upgrade Program

CP-7900-LABEL-50=
If you want to check status on a previously booked upgrade, please refer to the Status Tool (Please note: you must have a sales order number in addition to a CCO User ID and Password to access this site):http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

For questions about an upgrade order already submitted, please send an email with your order number in the subject line to:upgrades-support@cisco.com
You will receive a response within 24 hours Monday-Friday not including US Holidays.


Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
Country
Product
Product *Quantity *Serial# 2
CP-7900-LABEL-50=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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