April 23, 2010
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision Date Comment 1.0 23-APR-2010 Initial Public Release
Products Affected CP-7970G-CTS CP-7975G-CTS CP-7940G CP-7940G-APAC CP-7940G-APACSP CP-7940G-BZ1 CP-7940G-CCME CP-7940G-CH1 CP-7940G-PROMO CP-7940G-SP CP-7940G-SPB CP-7940G= CP-7941G-CCME CP-7941G CP-7941G-CFE CP-7941G-CH1 CP-7941G-ITA-S2= CP-7941G-ITA-S3= CP-7941G-PROMO CP-7941G-SPB CP-7941G= CP-7942G CP-7942G-APAC CP-7942G-APACSP CP-7942G-CCME CP-7942G-CH1 CP-7942G-ITA-S2= CP-7942G-ITA-S3= CP-7945G CP-7945G-CCME CP-7945G-CH1 CP-7945G= CP-7960-BUN CP-7960G-BZ1 CP-7960G-CCME CP-7960G-CH1 CP-7960G-SP CP-7960G= CP-7961G CP-7961G-CCME CP-7961G-CCME= CP-7961G-CH1 CP-7961G= CP-7962G CP-7962G-CCME CP-7962G-CH1 CP-7962G-ITA-S1= CP-7962G= CP-7965 CP-7965G CP-7965G-CCME CP-7965G-CH1 CP-7965G= CP-7970G CP-7970G-CH1 CP-7970G= CP-7975G CP-7975G-CCME CP-7975G-CFE CP-7975G-CH1 CP-7975G=
Sequential # From FCS1316XXXX to FCH1348XXXX
Cisco IP Phone front labels will peel off after a certain period of time.
Cisco has determined that one of our manufacturing suppliers may have a quality issue in the raw material for the labels on the Cisco IP Phone models listed above.
The label will peel off after a period of time. Customers may encounter this in as little as five days after placing the label on the Cisco IP Phone.
Customers who have IP Phones in the affected serial number range may order replacement labels at no cost. To request the replacement labels, customers may fill in the request form below.
NOTE: Each label package (CP-7900-LABEL-50=) will contain 50 labels in total.
How To Identify Hardware Levels
For the purposes of this Field Notice, use only the serial numbers listed above to identify the units that may exhibit label issues. No other serial numbers are affected. Customers can find the S/N from either the back of the phone or the bottom of the phone (please refer to these two photos):
Use this link to verify your serial number(s):
Serial Number Validation Tool
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.