Revised February 23, 2006
August 04, 2004
THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
|Product||Top Assembly||Printed Circuit Assembly||Comments||HW Rev|
|Products affected||Part #||Rev.||Part #||Rev.|
|WS-F6K-PFC3BXL||68-2088-01||All revs||73-9070-03||All revs||Category A||1.1 or earlier|
|WS-F6K-PFC3BXL||68-2088-02||Not Affected||73-9070-04||Not Affected||Category B||Not Affected|
|WS-F6K-PFC3BXL=||68-2088-01||All revs||73-9070-03||All revs||Category A||1.1 or earlier|
|WS-F6K-PFC3BXL=||68-2088-02||Not Affected||73-9070-04||Not Affected||Category B||Not Affected|
|WS-SUP720-3BXL||68-1980-02||All revs||73-9418-02||All revs||Category A||3.1 or earlier|
|WS-SUP720-3BXL||68-1980-03||All revs||73-9418-03||All revs||Category B||3.2 or earlier|
|WS-SUP720-3BXL=||68-1980-02||All revs||73-9418-02||All revs||Category A||3.1 or earlier|
|WS-SUP720-3BXL=||68-1980-03||All revs||73-9418-03||All revs||Category B||3.2 or earlier|
|This Field Notice describes two changes to the products listed above:
A) A manufacturing process issue on some WS-SUP720-3BXL and WS-F6K-PFC3BXL may lead to a lower life expectancy of the product. Serial Number List A
B) As a result of a feature enhancement that was made to these products, a new minimum level of software is required. Serial Number List B
|A) A variation in the manufacturing process resulted in a damaged component on some of the WS-SUP720-3BXL and WS-F6K-PFC3BXL products. When the product is exposed to conditions of humidity or high temperature, the damaged component may result in a short and render the card inoperable. Cisco has isolated these affected boards to a range of serial numbers.
See Serial Number List A for products affected by this issue.
B) An enhancement was also made to add a feature designed to protect high priority traffic within the fabric during periods of congestion. As a result of this change, older software will not work with the latest hardware version of these boards. The minimum software required is 12.2(17d)SXB1.
See Serial Number List B for products affected by this issue.
|A) Should a short occur, the board will power down or reset to rommon prompt and will not boot. In the worst case condition, a small amount of smoke may be seen.
B) The minimum software version required is 12.2(17d)SXB1, otherwise the system may become unstable and take an exception.
|If your product is within Serial Number List A, a replacement is required.
Please confirm that the Supervisor is within the serial number range and hardware version that is specified above. If the product is within the serial number range but at a higher hardware version than specified above, it is not affected.
If your product is within Serial Number List B and you desire the enhancement you may request a replacement.
To address both Category A and B a mandatory software upgrade is required.
All new hardware will require an upgraded Software image. The minimum software required is 12.2(17d)SXB1. All customers should upgrade to 12.2(17d)SXB1.
Note: RMA depots will be purged with the updated version of SUP720-3BXL. This will cause issues for customers who do not upgrade to the minimum software requirement. Upgrade to the minimum software version 12.2(17d)SXB1.
How to Identify Hardware Levels
Use the 'show module' command to verify the hardware versions and serial numbers:
Serial Number Range
|SERIAL NUMBER LIST A:
These Serial Numbers correspond to the motherboard for Category A.
These Serial Numbers correspond to the PFC3BXL daughterboard for Category A.
SERIAL NUMBER LIST B:
These Serial Numbers correspond to the motherboard for Category B.
Questions and Answers
Q. How do I know I have a product that is affected?
A. You can compare it to the lists of serial numbers included in this notice.
Q. If I have a product that is within the serial number range for the MotherBoard and the Daughterboard what should I replace?
A. Submit an order for product: WS-SUP720-3BXL. This product encompasses a replacement Daughterboard. There is no need to order a separate Daughterboard under product WS-F6K-PFC3BXL.
Q. Do I have to return the old Supervisor?
A. Yes, after receiving your new boards you will have 60 days to return the affected boards.
Q. How long would it take before the boards fail in the field?
A. This is unknown. It depends on humidity, temperature and time.
Q. Is WS-SUP720 affected by the damaged component?
A. No, WS-SUP720 is not affected by this and no action is required.
Q. Until I receive my replacement boards, is it ok to deploy the affected Boards?
A. Yes, it is ok. However we do recommend replacing the boards as soon as possible.
Q. What is the minimum CatOS requirement?
A. The minimum software requirements for CatOS have not changed.
Q. Will replacement only be provided for products in serial number list A?
A. Replacement for products in category A are mandatory. Replacements for category B will be honored as well.