April 23, 2004
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Problem DescriptionSome Catalyst WS-C6513 series chassis manufactured between July 7, 2003 and October 12, 2003 have handles which may break off when they are used to lift or move the chassis.
BackgroundSome Catalyst WS-C6513 series chassis manufactured between July 7, 2003 and October 12, 2003 have handles which may break off when they are used to lift or move the chassis.
Problem SymptomsCAUTION: While the handles may appear to be firmly fastened to the chassis, they can potentially break off while the chassis is being lifted or carried. If you need to move a suspect chassis, use the procedure described in the How To Identify Hardware Levels section below.
Workaround/SolutionThere is no known work around for this issue. If you have a chassis in the affected serial number range, upgrade that chassis immediately using the advanced replacement form in the Upgrade Program section of this Field Notice. If you absolutely must move or lift a suspect chassis, follow the lifting procedure reference in the How To Identify Hardware Levels section below.
Additionally, Cisco will be contacting customers who have purchased chassis within the aforementioned serial number range in order to provide them with a set of warning stickers which should be used to mark a chassis which cannot be immediately decommissioned and returned to Cisco for replacement. If you have any affected chassis which have already been deployed and cannot be removed from service, please affix these stickers to all such chassis so they may be easily identified in the future.
On April 26, 2004, Cisco will begin proactively distributing warning stickers by mail to customers who have been shipped a chassis within the affected serial number range. Each of the identified customers will receive one set of stickers for each affected chassis they were shipped. If you have not been provided a set of stickers by May 24, 2004 and believe you have a WS-C6513 chassis which may be at risk, please send an email to FN29400-Stickers@cisco.com to request a replacement set of warning stickers for your chassis. In your email, please be sure to include the following information:
Name Shipping Address WS-C6513 Serial Number(s) Number of warning sticker sets requiredNOTE: Customers who purchased an affected chassis directly from Cisco will be shipped a set of stickers automatically, with no customer action required. Customers who have purchased a suspect chassis from a 3rd party vendor or channel partner may need to contact Cisco via the email at FN29400-Stickers@cisco.com, in order to receive a set of stickers.
NOTE: AS customers will be proactively contacted by their respective AS engineers for WS-C6513 chassis upgrades.
How To Identify Hardware LevelsPhysical Location
In order to identify if a given chassis is eligible for replacement, the serial number of that chassis must be checked against the serial number range listed at the top of this document. The physical location of the chassis serial number is depicted in the image below:
NOTE: The physical serial number can be found on the left inner panel in front of Power Supply Slot 1, as illustrated by the red circle in the image above.
The chassis serial number can also be located via the software CLI. The commands used to locate the serial number via both IOS and CatOS CLI are as follows:
Cisco CatOS Software: Console> (enable) show version WS-C6513 Software, Version NmpSW: 7.6(5.17-Eng) Copyright (c) 1995-2004 by Cisco Systems NMP S/W compiled on Mar 17 2004, 12:19:10 System Bootstrap Version: 7.1(1) System Boot Image File is 'bootflash:cat6000-sup2k8.7-6-4.bin' System Configuration register is 0x10f Hardware Version: 1.0 Model: WS-C6513 Serial #: SCA01234ABC PS1 Module: WS-CAC-1300W Serial #: SCA01234ABD PS2 Module: WS-CAC-1300W Serial #: SCA09234ABD Mod Port Model Serial # Versions --- ---- ------------------- ----------- -------------------------------------- 1 2 WS-X6K-SUP2-2GE SCA01234ABE Hw : 3.3 Fw : 7.1(1) Fw1: 6.1(3) Sw : 7.6(5.17) Sw1: 7.6(5.17) WS-F6K-PFC2 SCA01234ABF Hw : 3.0 Sw : WS-X6K-SUP2-2GE SCA01234ABG Hw : 3.3 Sw : 3 8 WS-X6408-GBIC SCA01234ABH Hw : 2.3 Fw : 4.2(0.24)VAI78 Sw : 7.6(5.17) 4 16 WS-X6516-GBIC SCA01234ABI Hw : 3.0 Fw : 6.1(3) Sw : 7.6(5.17) 5 48 WS-X6348-RJ-45 SCA01234ABJ Hw : 6.5 Fw : 5.4(2) Sw : 7.6(5.17) WS-F6K-VPWR Hw : 2.0 Sw : 1.0 6 48 WS-X6348-RJ-45 SCA01234ABK Hw : 6.5 Fw : 5.4(2) Sw : 7.6(5.17) WS-F6K-VPWR Hw : 2.0 Sw : 1.0 7 48 WS-X6548-RJ-21 SCA01234ABL Hw : 0.103 Fw : 6.3(1) Sw : 7.6(5.17) 8 16 WS-X6516-GE-TX SCA01234ABM Hw : 0.231 Fw : 6.1(3) Sw : 7.6(5.17) 9 24 WS-X6224-100FX-MT SCA01234ABN Hw : 1.2 Fw : 4.2(0.24)VAI78 Sw : 7.6(5.17) 15 1 WS-F6K-MSFC2 SCA01234ABO Hw : 1.3 Fw : 12.1(13)E4 Sw : 12.1(13)E4 DRAM FLASH NVRAM Module Total Used Free Total Used Free Total Used Free ------ ------- ------- ------- ------- ------- ------- ----- ----- ----- 1 131072K 64229K 66843K 32768K 18529K 14239K 512K 253K 259K Uptime is 0 day, 0 hour, 4 minutes
Cisco IOS Software: Router#show idprom backplane IDPROM for backplane #0 (FRU is 'Catalyst 6500 13-slot backplane') OEM String = 'Cisco Systems' Product Number = 'WS-C6513' Serial Number = 'SCA01234ABC' Manufacturing Assembly Number = '73-5299-03' Manufacturing Assembly Revision = 'A0' Hardware Revision = 1.0 Current supplied (+) or consumed (-) = -1.58A
If a chassis serial number is found to be within the suspect range detailed in the Serial Numbers section above, Cisco asks that you submit the serial number into the Upgrade Program Tool below so that you may be sent a replacement chassis, which is not susceptible to this failure. After receiving your replacement chassis, Cisco also asks that you remove the defective chassis from production, using the step by step instructions outlined in the Instructions for removing the WS-C6513 chassis , and send that chassis back to Cisco.
Upgrade ProgramWS-C6513 Chassis Handles May Break Off
If you have any questions concerning the upgrade program, you can e-mail firstname.lastname@example.org.
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