Building Better Business Models Around Customers
Optimize customer-facing operations and introduce real-time analytics and performance targets.
- Improved agent productivity by 20 to 30 percent
- Achieved return on investment in just nine months
- Strengthened customer relationships using 300 WebEx sessions per day
Contact Center Express paid for itself within nine months. By integrating the Cisco solution with our CRM, we’ve taken customer service to a new level.CIO, Fonds Finanz Maklerservice