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Cisco Unified Workforce Optimization

End-User Guides

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Cisco QM 2.x
- Cisco Unified Workforce Optimization Quality Management Desktop User Guide 2.6 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Desktop User Guide 2.4 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Desktop User Guide 2.3 (PDF - 1 MB)
Cisco WFM 8.x
- Cisco Unified Workforce Optimization Workforce Management 8.2 Agent User Guide (PDF - 1 MB)
- Cisco Unified Workforce Optimization Workforce Management 8.0 Agent User Guide (PDF - 1 MB)
- Cisco Unified Workforce Optimization Workforce Management 8.0 Supervisor User Guide (PDF - 3 MB)