Webex Workforce Optimization
Empower supervisors to optimize agent performance
Webex Workforce Optimization provides integrated capabilities for team performance management to enhance all of our contact center product offerings.
Contact Cisco
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Call Sales:
- 1-800-553-6387
- US/CAN | 5am-5pm PT
Powerful suite of workforce optimization (WFO) applications
To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences.
Call recording, quality management
Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions.
Workforce Management (WFM)
Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback.
Workforce Analytics
Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue.
Contact center integration
Webex Workforce Optimization integrates directly with our cloud-based Webex Contact Center solutions, as well as our on-premises Cisco Contact Center portfolio to enhance and transform the supervisor experience and create a contact center of excellence.