- Aligns contact center performance with business objectives
- Integrates workforce optimization software with desktop tools
- Unifies the customer interaction process
- Workforce Management allows contact center managers to develop schedules for multiple sites, manage key performance indicators, and manage real-time adherence to schedules.
- Quality Management is a recording, compliance and evaluation solution for agent performance optimization and dispute resolution built to meet the unique requirements of virtual contact centers.
Featured Content
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.
Provide a More Compelling Customer Experience (04:33 min)
The Cisco Customer Interaction Network uses such emerging technologies as presence detection, click-to-talk, and multichannel collaboration tools to enable a richer customer experience.
