Enhance Productivity, Work More Strategically
Provide all staff in your small or medium-sized business (SMB), not just call center agents, with an easy-to-use and more complete customer relationship management (CRM) solution. The Cisco Unified CallConnector for Microsoft Dynamics CRM integrates Cisco Unified Communications with the Microsoft Dynamics CRM application at the desktop, without the need for additional hardware. The latest version of the software is available in English and 19 other languages: Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Portuguese (Brazilian and Portuguese), Spanish, Swedish, Czech, Hungarian, Polish, Russian, Turkish, Chinese (simplified), and Japanese.
Cisco Unified CallConnector for Microsoft Dynamics CRM provides:
- Greater employee productivity and organizational efficiencies
- Immediate information about inbound and outbound calls
- Fast and easy "click to dial" functionality from CRM database records
- Call duration tracking, information capture, and record creation
Cisco Unified CallConnector for Microsoft Dynamics CRM is the first IP communications application to receive certification from Microsoft.
See Unified CallConnector for Microsoft Dynamics CRM in action.
» View Flash Demo
(All Cisco Unified CallConnectors Case Studies)
Bringing Personalized Financial Services to Farmers
Cisco Unified Communication System Aids Business Growth for Yorkshire-Based Small Business (PDF - 240 KB)
Growing Service Provider Showcases Customer Service (PDF - 2 MB)
Manufacturer Deploys New Phone System to Improve Customer Service (PDF - 170 KB)
(All Cisco Unified CallConnectors Data Sheets)
(All Cisco Unified CallConnectors End-of-Life and End-of-Sale Notices)
(All Cisco Unified CallConnectors Solution Overviews)