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Cisco Unified CallConnectors

End-of-Sale and End-of-Life Announcement for the Cisco Unified CallConnector for Microsoft Dynamics CRM

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EOL7719 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified CallConnector for Microsoft Dynamics CRM. The last day to order the affected product(s) is June 30, 2011. Customers will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified CallConnector for Microsoft Dynamics CRM

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

June 30, 2011

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

June 30, 2011

Last Ship Date
Feature

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

June 30, 2011

End of SW Maintenance Releases Date
Feature

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

June 30, 2011

Last Date of Support
Feature

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

January 31, 2012

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Cisco Unified CallConnector for Microsoft Dynamics CRM

The Cisco Unified CallConnector for Microsoft Dynamics CRM integrates Cisco Unified Communications with the Microsoft Dynamics CRM application at the desktop, without the need for additional hardware. Cisco Unified CallConnector for Microsoft Dynamics CRM provides:

• Greater employee productivity and organizational efficiencies
• Immediate information about inbound and outbound calls
• Fast and easy "click to dial" functionality from CRM database records

Call duration tracking, information capture, and record creation

Product Migration Options

There is no Cisco replacement available for the Cisco Unified CallConnector for Microsoft Dynamics CRM at this time.
Customers are encouraged to explore solutions from Cisco CDN Partners. Information about CDN Partners can be found at: http://developer.cisco.com/web/partner/search.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.