End-of-Sale and End-of-Life Announcement for Cisco Unified CallManager Version 3
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EOL5422
Cisco Systems® announces the end-of-sale and end-of life dates for the Cisco Unified CallManager Version 3. The last day to order the Cisco Unified CallManager Version 3 is July 23, 2007. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the Cisco Unified CallManager Version 3. Table 2 lists the product part numbers affected by this announcement.
Cisco Unified CallManager software is the call-processing component of the Cisco Unified Communications system. Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, video, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified CallManager open telephony APIs. The software content expands as it acquires improvements with each new version of Cisco Unified CallManager. These subsequent new versions, along with associated services and phone firmware loads, accumulate significantly more intensive component, system and solutions testing than any previous version of Cisco Unified CallManager.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified CallManager Version 3
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
Product Migration Options
Customers are encouraged to migrate to Cisco Unified CallManager Version 4. Information about this product can be found at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/ps5453/index.html. Customers with Version 3 with defects will be directed to upgrade to Version 4 for resolution. Cisco Unified CallManager customers should consider the new and updated features that address security, rich media, presence, and interoperability in Version 4 or subsequently, presence, SIP devices, and enhanced serviceability in Version 5. Customers currently running Cisco Unified CallManager Version 3.3 must upgrade to Cisco Unified CallManager Version 4.1 or later. For more information about supported upgrades and compatibility with other Cisco application releases, please visit:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm. Customers who have a current Software Applications Support plus Upgrades (SASU) contract can order the stock-keeping-unit (SKU) product (CM4.1-K9-UPG=) at no charge using the Product Upgrade Tool (PUT), which is located at:
http://www.cisco.com/upgrade. The customer must order one Cisco Unified CallManager upgrade for each server that is being upgraded. Upgrades from downloadable Cisco.com images are not possible. The set of CDs in the upgrade package allows for software upgrades to existing Cisco Media Convergence Server (MCS) platforms, the Cisco SPE 310, and all supported third-party platforms. For information about ordering, go to:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure09186a0080174928.html or
http://www.cisco.com/go/swonly.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to:
http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through Cisco's Authorized Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to:
http://www.cisco.com/en/US/ordering/or6/or17/order_refurbished_equipment_program_description.html
For More Information
For more information about the Cisco Unified CallManager Version 4, visit
http://www.cisco.com/en/US/products/sw/voicesw/ps556/ps5453/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.
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