Table Of Contents
Cisco Unified Communications System Design Guidance
Cisco Unified Communications System
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Cisco Unified Customer Voice Portal
Cisco Unified Videoconferencing
Cisco Unified Communications System Design Guidance
The documents and tools listed here provide design guidance and recommendations for deploying a Cisco Unified Communications System.
Cisco Unified Communications System
The following documents and tools provide system-level design guidance for Cisco Unified Communications deployments.
Design Guides
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Cisco Unified Communications System 8.x SRND
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Partner Resources
The following resources are available to Cisco employees and partners only. A valid login account is required to access them.
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The Unified Communications Sizing Tool assists system engineers with hardware sizing of large or complex Unified Communications solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.
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The Cisco Unified Communications Manager Capacity Tool (Unified CMCT) helps system engineers plan the capacity of a Cisco Unified Communications System based on Cisco Unified Communications Manager (Unified CM). Unified CMCT calculates the number and type of Unified CM servers required to support a given number of VoIP phones and other telephony equipment and applications.
Solution Expert enables system engineers to quickly design, configure, and quote Cisco Unified Communications solutions for small and medium business (SMB), mid-market, and enterprise customers with up to 15,000 endpoints and 100 sites. Solution Expert generates a bill of materials, Visio network diagram, and links to design guides.
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RDM is a wizard-driven customization tool to reduce the time and complexity of deploying Cisco Unified Communications Manager and Cisco Unity Connection. It provides an easy to follow procedure to install, configure, provision, and deploy site and user profiles.
Related Documents
The following documentation provides additional technical information about deploying the Cisco Unified Communications System.
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Cisco Unified Contact Center
The following documents and tools provide design guidance for deploying the Cisco Unified Contact Center products within a Cisco Unified Communications System.
Cisco Unified Contact Center Enterprise
The following documents and tools provide design guidance for deploying Cisco Unified Contact Center Enterprise (Unified CCE) within a Cisco Unified Communications System.
Design Guides
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Partner Resources
The following resources are available to Cisco employees and partners only. A valid login account is required to access them.
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The Unified CCE Sizing Tool helps size the Unified CCE resources required to meet the needs of a specific contact center. It also provides data that can be used as input for other capacity planning and sizing tools such as the Cisco IP IVR sizing tool.
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This document describes the pricing, licensing structure, and ordering processes for Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), Unified ICM Enterprise (ICME), Unified Contact Center Hosted (CCH), Unified ICM Hosted (ICMH), Unified Intelligence Suite, Unified IP IVR, Unified E-Mail Interaction Manager (EIM), and Unified Web Interaction Manager (WIM), as part of the Cisco Unified Communications System. It also provides links to a number of ordering and quoting tools.
Related Documents
The following documents provide additional technical information about deploying Cisco Unified Contact Center Enterprise (Unified CCE) within a Cisco Unified Communications System.
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Cisco Unified Contact Center Express
The following documents provide design guidance for deploying Cisco Unified Contact Center Express (Unified CCX) within a Cisco Unified Communications System.
Design Guides
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Partner Resources
The following resources are available to Cisco employees and partners only. A valid login account is required to access them.
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The Unified Contact Center Express Configuration and Ordering Tool is the required mechanism to use for submitting and passing bid assurance. The configuration tool provides a structured way to configure software features and required servers, and to automatically provide bid assurance for a configuration. It also provides a bill of materials for the configuration.
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This document describes the pricing, licensing structure, and ordering processes for Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), Unified ICM Enterprise (ICME), Unified Contact Center Hosted (CCH), Unified ICM Hosted (ICMH), Unified Intelligence Suite, Unified IP IVR, Unified E-Mail Interaction Manager (EIM), and Unified Web Interaction Manager (WIM), as part of the Cisco Unified Communications System. It also provides links to a number of ordering and quoting tools.
Related Documents
The following documents provide additional technical information about deploying Cisco Unified Contact Center Express (Unified CCX) within a Cisco Unified Communications System.
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Cisco Unified Customer Voice Portal
The following documents and tools provide design guidance for deploying Cisco Unified Customer Voice Portal (Unified CVP) within a Cisco Unified Communications System.
Design Guides
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Partner Resources
The following resources are available to Cisco employees and partners only. A valid login account is required to access them.
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The Unified CVP Sizing Tool helps size the Unified CVP resources required for Unified Contact Center deployments. It can also be used in conjunction with the Unified Contact Center Enterprise Sizing Tool.
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This document describes the pricing, licensing structure, and ordering processes for Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), Unified ICM Enterprise (ICME), Unified Contact Center Hosted (CCH), Unified ICM Hosted (ICMH), Unified Intelligence Suite, Unified IP IVR, Unified E-Mail Interaction Manager (EIM), and Unified Web Interaction Manager (WIM), as part of the Cisco Unified Communications System. It also provides links to a number of ordering and quoting tools.
Related Documents
The following documents provide additional technical information about deploying Cisco Unified Customer Voice Portal (Unified CVP) within a Cisco Unified Communications System.
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Cisco Unified Videoconferencing
The following document provides design guidance for deploying Cisco Unified Videoconferencing within a Cisco Unified Communications System.
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