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Table Of Contents
Cisco Unified Communications and Collaboration Solutions Design Guidance
Cisco Unified Communications and Collaboration Solutions
Cisco Video and TelePresence Architecture
Cisco Unified Videoconferencing
Cisco Unified Contact Center Solutions
Cisco Unified Communications and Collaboration Solutions Design Guidance
Revised: April 3, 2013; OL-20935-06
The documents and tools listed here provide design guidance and recommendations for deploying Cisco Collaboration and Unified Communications solutions.
Cisco Unified Communications and Collaboration Solutions
The following documents and tools provide system-level design guidance for Cisco Unified Communications and Collaboration solutions.
Design Guides
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Cisco Collaboration 9.x Solution Reference Network Designs (SRND)
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Partner Resources
The following resources are available to Cisco employees and partners only. A valid login account is required to access them.
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The Unified Communications Sizing Tool assists system engineers with hardware sizing of large or complex Unified Communications solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.
Solution Expert enables system engineers to quickly design, configure, and quote Cisco Unified Communications solutions for small and medium business (SMB), mid-market, and enterprise customers with up to 15,000 endpoints and 100 sites. Solution Expert generates a bill of materials, Visio network diagram, and links to design guides.
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RDM is a wizard-driven customization tool to reduce the time and complexity of deploying Cisco Unified Communications Manager and Cisco Unity Connection. It provides an easy to follow procedure to install, configure, provision, and deploy site and user profiles.
Related Documents
The following documentation provides additional technical information about deploying a Cisco Unified Communications System.
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Cisco Video Solutions
The following documents provide design guidance for deploying Cisco Video Solutions in an IP network.
Cisco Video and TelePresence Architecture
The following document explains some basic video and telepresence concepts, and it describes the fundamental architecture of Cisco Video and TelePresence systems.
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Cisco TelePresence
The following document provides design guidance for deploying Cisco TelePresence systems.
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Related Documents
The following documents provide additional technical information about deploying Cisco TelePresence systems.
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Cisco Unified Videoconferencing
The following document provides design guidance for deploying Cisco Unified Videoconferencing within a Cisco Unified Communications System.
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Related Documents
The following documents provide additional technical information about deploying Cisco Unified Videoconferencing within a Cisco Unified Communications System.
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Cisco Unified Contact Center Solutions
The following documents and tools provide design guidance for deploying Cisco Unified Contact Center solutions within a Cisco Unified Communications System.
Design Guides
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Partner Resources
The following resources are available to Cisco employees and partners only. A valid login account is required to access them.
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The Unified Communications Sizing Tool assists system engineers with hardware sizing of large or complex Unified Communications solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.
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This document describes the pricing, licensing structure, and ordering processes for Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), Unified ICM Enterprise (ICME), Unified Contact Center Hosted (CCH), Unified ICM Hosted (ICMH), Unified Intelligence Suite, Unified IP IVR, Unified E-Mail Interaction Manager (EIM), and Unified Web Interaction Manager (WIM), as part of the Cisco Unified Communications System. It also provides links to a number of ordering and quoting tools.
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The Unified Contact Center Express Configuration and Ordering Tool is the required mechanism to use for submitting and passing bid assurance. The configuration tool provides a structured way to configure software features and required servers, and to automatically provide bid assurance for a configuration. It also provides a bill of materials for the configuration.
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The Unified CVP Sizing Tool helps size the Unified CVP resources required for Unified Contact Center deployments. It can also be used in conjunction with the Cisco Unified Communications Sizing Tool.
Related Documents
The following documentation provides additional technical information about deploying Cisco Unified Contact Center solutions.
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