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Cisco Unified IP Phone Model 7905G and 7912G Administration Guide for Cisco Unified CallManager Release 4.2 and later
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Index
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Preface
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Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Network Settings on the Cisco Unified IP Phone
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Configuring Features, Services, Templates, and Users
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Viewing Status, Statistics, Model, and Firmware Information on the Cisco Unified IP Phone
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Troubleshooting the Cisco Unified IP Phone
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Additional Configuration Methods and Parameters
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Providing Information to Users Via a Website
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Supporting International Users
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Updating Firmware for the Cisco Unified IP Phone
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Changing the Graphic on the Cisco Unified IP Phone Screen
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Technical Specifications
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Feedback
Table Of Contents
Configuring Features, Services, Templates, and Users
Telephony Features Using Cisco Unified CallManager Administration
Configuring the Corporate Directory
Configuring Personal Directory
Adding Users to Cisco Unified CallManager
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Services, Templates, and Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified CallManager, you must use the Cisco Unified CallManager Administration application to configure telephony features, set up services, and assign users.
This chapter provides an overview of these configuration and set up procedures. Cisco Unified CallManager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to provide, see "Providing Information to Users Via a Website."
For information about setting up phones in non-English environments, see "Supporting International Users."
This chapter includes the following topics:
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Telephony Features Using Cisco Unified CallManager Administration
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Telephony Features Using Cisco Unified CallManager Administration
After you add Cisco Unified IP Phones to Cisco Unified CallManager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified CallManager Administration. The Cisco Unified IP Phone column lists the phones that support each feature. The Reference column lists Cisco Unified CallManager documentation that contains configuration procedures and related information.
For information about using most of the features on a phone, refer to Cisco Unified IP Phone 7905G/7912G Guide.
Table 5-1 Configuring Telephony Features Using Cisco Unified CallManager Administration
Abbreviated dialing
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A user can configure up to 99 speed-dial entries on a phone. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index.
For more information, refer to:
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Auto answer
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Forces the speakerphone to go off hook automatically when an incoming call is received.
For more information, refer to Cisco Unified CallManager Administration Guide, "Configuring Directory Numbers chapter".
Auto-pickup
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Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to:
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Barge
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Allows a Cisco Unified IP Phone user to join an in-progress call on a shared line using the cBarge softkey.
Note
For more information, refer to:
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Block external to external transfer
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Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified CallManager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Call display restrictions
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Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
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Call Forward
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Forwards all calls to the designated directory number.
For more information, refer to:
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Call park
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Places the call on hold so that anyone connected to the Cisco Unified CallManager system can retrieve the call.
For more information, refer to:
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Call pickup
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Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
An audio and/or visual alert is configurable for each phone to notify the user that a call is ringing in their pickup group.
For more information, refer to:
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Call waiting
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Receives a second incoming call on the same line without disconnecting the first call.
For more information, refer to:
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Caller ID
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Displays the telephone number and the name of the caller.
For more information, refer to:
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Cisco Call Back
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Allows a user to receive call back notification when a called party's line becomes available.
or more information, refer to:
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Conference
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Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Configurable call forward display
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Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Direct transfer
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Allows users to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Extension Mobility
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Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
For more information, refer to:
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Group call pickup
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Allows a user to answer a call ringing on a phone in another group by using a group pickup code.
For more information, refer to:
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Hold
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Allows users to move connected calls from an active state to a held state.
Requires no configuration, unless you want to use music on hold; see "Music-on- hold" in this table for information.
Hunt Group
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Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
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Immediate Divert
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Allows users to transfer incoming calls directly to the voice messaging system.
For more information, refer to:
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Join
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Allows user to join two or more calls that are on one line to create a conference call and remain on the call.
For more information:
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Log out of hunt groups
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Allows users to temporarily block hunt group calls from ringing their phone, but calls dialed for their directory number can continue to ring.
For more information, refer to:
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Malicious caller identification (MCID)
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Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
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Meet-Me conference
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Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified CallManager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.
Message waiting
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A light on the handset that indicates that indicates that a user has one or more new voice messages.
For more information refer to:
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Multilevel Precedence and Preemption (MLPP)
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Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified CallManager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Music-on- hold
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Plays music while callers are on hold.
For more information refer to:
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Onhook call transfer
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Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones chapter".
Other group pickup
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Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
(See also "Call pickup" and "Group call pickup" in this table.)
For more information refer to:
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Privacy
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Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user's call.
For more information refer to:
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Quality Reporting Tool
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Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to:
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Redial
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Allows users to call the most recently dialed phone number by pressing a button.
Requires no configuration.
Services
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Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified CallManager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to:
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Shared line
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Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.
For more information refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Speed dialing
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Dials a specified number that has been previously stored.
For more information refer to:
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Time-of-Day-Routing
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Restricts access to specified telephony features by time period.
For more information refer to:
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Transfer
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Allows users to redirect connected calls from their phones to another number.
Requires no configuration.
Voice messaging system
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Enables callers to leave messages if calls are unanswered.
For more information refer to:
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Configuring the Corporate Directory
From the Cisco Unified IP Phone 7905G and 7912G, users can look up directory numbers for their co-workers. To support this feature, you must first configure corporate directories
Cisco Unified CallManager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified CallManager applications that interface with Cisco Unified CallManager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. That manual guides you through the configuration process for integrating Cisco Unified CallManager with supported directory server applications.
After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.
Related Topic
Configuring Personal Directory
Configuring Personal Directory
Personal Directory provides a personal address book stored in the Cisco Unified CallManager Lightweight Directory Access Protocol (LDAP) directory. It provides:
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To configure Personal Directory, users must access their User Options web pages. If they want to synchronize with Microsoft Outlook, they must also install the Cisco Unified IP Phone Address Book Synchronizer utility, provided by you.
To obtain this software, choose Application > Install Plugins from Cisco Unified CallManager Administration and click Cisco IP Phone Address Book Synchronizer.
Configuring Softkey Templates
Using Cisco Unified CallManager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone 7905G and 7912G. Cisco Unified CallManager supports two types of softkey templates: standard and nonstandard. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified CallManager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified CallManager Administration Phone Configuration page. Refer to Cisco Unified CallManager Administration Guide, for more information.
Setting Up Services
The Menu button on the Cisco Unified IP Phone 7905G and 7912G gives users access to Cisco Unified IP Phone services. These services comprise XML applications that enable the display of interactive content on the phone. Examples of services include local movie times, stock quotes, and weather reports.
The Cisco Unified IP Phone 7905G and 7912G support a variety of third-party XML applications, and you can create customized XML applications for your site. For information about creating customized XML applications, refer to Developing Cisco Unified IP Phone Services (ISBN 1587050609), available from Cisco Press.
Note
Before a user can access any service,
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Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Feature > Cisco IP Phone Services from the Cisco Unified CallManager Administration application. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information.
After you configure these services, verify that users have access to the Cisco Unified CallManager IP Phone Options web-based application, from which they can select and subscribe to configured services. See "Providing Information to Users Via a Website," for a summary of the information that you must provide to end users.
Adding Users to Cisco Unified CallManager
Adding users to Cisco Unified CallManager allows you to display and maintain information about users such as their directory information and passwords.
Note
Users added to Cisco Unified CallManager can perform the following actions:
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You can add users to Cisco Unified CallManager using either of these methods:
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Refer to Cisco Unified CallManager Administration Guide for more information about adding users. Refer to Cisco Unified CallManager System Guide for details about user information.
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Refer to Bulk Administration Tool User Guide for Cisco Unified CallManager for details.
Specifying Options that Appear on the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. (For detailed information about the User Options web pages, refer to Customizing Your Cisco Unified IP Phone on the Web.)
All options on the User Options web pages appear by default. However, you can remove options by making appropriate enterprise parameter settings using Cisco Unified CallManager Administration.
The settings you make affect all User Options web pages at your site.
To designate whether an option appears on User Options web pages, follow these steps:
Procedure
Step 1
The Enterprise Parameters Configuration page appears.
Step 2
True—Option appears on the User Options web pages (default).
False—Option does not appear on the User Options web pages.
