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Cisco Unified IP Phone Model 7905G and 7912G Administration Guide for Cisco Unified CallManager Release 4.2 and later
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Index
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Preface
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Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Network Settings on the Cisco Unified IP Phone
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Configuring Features, Services, Templates, and Users
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Viewing Status, Statistics, Model, and Firmware Information on the Cisco Unified IP Phone
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Troubleshooting the Cisco Unified IP Phone
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Additional Configuration Methods and Parameters
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Providing Information to Users Via a Website
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Supporting International Users
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Updating Firmware for the Cisco Unified IP Phone
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Changing the Graphic on the Cisco Unified IP Phone Screen
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Technical Specifications
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Feedback
Table Of Contents
Configuring Network Settings on the Cisco Unified IP Phone
Accessing Network Settings through a Phone Configuration Web Page
Accessing Network Configuration Settings through the Network Configuration Menu
Displaying the Network Configuration Menu
Unlocking and Locking Options on the Network Configuration Menu
Guidelines for Editing Settings in the Network Configuration Menu
Enabling an Alternate TFTP Server
Assigning a Backup TFTP Server
Configuring Network Settings on the Cisco Unified IP Phone
The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users.
The following sections provide details about configuring and verifying these network settings:
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Accessing Network Settings through a Phone Configuration Web Page
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Configuration Methods
Table 4-1 describes the methods that you can use to configure network settings for a Cisco Unified IP Phone.
Table 4-1 Methods for Configuring Network Settings
7905G and 7912G
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This chapter describes how to use the Phone Configuration web page and the Network Configuration menu to configure most network settings for the Cisco Unified IP Phone. For more information about using the Phone Configuration web page for configuration, see "Additional Configuration Methods and Parameters." For information about using the IVR system for configuration, see "Additional Configuration Methods and Parameters."
Related Topics
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Accessing Network Settings through a Phone Configuration Web Page
You can view and set network configuration options for a Cisco Unified IP Phone 7905G and 7912G from the Phone Configuration web page for that phone. To set options in this web page, you must first use the UIPassword parameter in the phone profile file to set up a password. If you do not set up a password, you will not be able to change network settings, and Apply will not be available.
For more information about the UIPassword parameter, see Table A-8.
Note
To access the Phone Configuration web page for a phone, follow these steps:
Procedure
Step 1
http://IPaddressOn the Cisco Unified IP Phone 7905G and 7912G, you can determine the IP address by pressing the Menu button, choosing Settings > Network Configuration, and then scrolling to IP Address.
For example, the Phone Configuration web page for a Cisco Unified IP Phone with the IP address 192.168.3.225 is http://192.168.3.225
Step 2
The Phone Configuration web page appears.
Note
Accessing Network Configuration Settings through the Network Configuration Menu
You can view and set most network configuration options for the Cisco Unified IP Phone 7905G and 7912G using the Network Configuration menu on the phone.
Note
For a description of the options that appear on the Network Configuration menu, see Table 4-2.
This section includes the following topics:
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•
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Displaying the Network Configuration Menu
To display the Network Configuration menu on a Cisco Unified IP Phone 7905G or 7912G, follow these steps:
Procedure
Step 1
Step 2
To exit the Network Configuration menu, take one of these actions:
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•
Related Topics
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Unlocking and Locking Options on the Network Configuration Menu
Configuration options in the Network Configuration menu are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them.
When options are inaccessible for modification, a locked padlock icon appears on the Network Configuration screen. When options are unlocked and accessible for modification, an unlocked padlock icon
appears on this menu.
If a password has been specified for the phone, you must enter the password when unlocking network configuration options. (For more information about passwords, see "Additional Configuration Methods and Parameters.")
To unlock network settings on the Cisco Unified IP Phone 7905G and 7912G, follow these steps. Network settings are locked again automatically when you return to the main screen.
Procedure
Step 1
Step 2
Step 3
Step 4
For information about entering a password, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 5
When options are locked, the icon appears as a locked padlock
.
When options are unlocked, the icon appears as an unlocked padlock
Related Topics
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Guidelines for Editing Settings in the Network Configuration Menu
When you edit the value of an option on the Network Configuration menu, follow these guidelines:
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Related Topics
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Verifying Network Settings
On Cisco Unified IP Phone 7905G and 7912G, you can view detailed information about the current network settings of the phone. Use this information to troubleshoot or to make modifications.
To display current network settings for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
a.
b.
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
Table 4-2 Network Settings
DHCP Server
Displays IP address of the Dynamic Host Configuration Protocol (DHCP) server that the phone uses to obtain IP address.
See the "Modifying DHCP Settings" section.
BootP Server
Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP) server rather than a DHCP server.
Always displays No.
Cannot be configured.
MAC Address
Identifies the unique Media Access Control (MAC) address of the phone.
Cannot configure.
Host Name
Identifies the unique host name assigned to the phone.
Obtained from the DHCP server.
Domain Name
Identifies the name of the Domain Name System (DNS) domain in which the phone resides.
See the "Assigning a Domain Name" section.
IP Address
Indicates the Internet Protocol (IP) address of the phone.
See the "Assigning an IP Address" section.
Subnet Mask
Indicates the subnet mask used by the phone.
See the "Assigning a Subnet Mask" section.
TFTP Server 1-2
TFTP Server 1 indicates the primary Trivial File Transfer Protocol (TFTP) server used by the phone to obtain configuration files.
TFTP Server 2 displays the IP address of the backup TFTP server, which is used to obtain configuration files and software upgrades if the primary TFTP server is unavailable.
See the "Assigning a TFTP Sever" section.
Default Router 1
Identifies the default gateway used by the phone.
See the "Assigning a Default Router" section.
DNS Servers 1-2
Indicates the Domain Name System (DNS) server used by the phone to resolve the host name of the TFTP server, Cisco Unified CallManager system and web server host names.
See the "Assigning DNS Servers" section.
Operational VLAN Id
Indicates the auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.
If the Admin. VLAN Id option is configured, the Operational VLAN Id displays the administrative VLAN.
If neither the auxiliary VLAN nor the Administrative VLAN are configured, then the Operational VLAN field is blank.
Obtained via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached.
Admin. VLAN Id
Indicates the administrative VLAN in which the phone is a member.
See the "Configuring VLAN Settings" section.
VLAN Enabled
Indicates whether VLAN is enabled for the phone.
Displays Yes or No.
See the "Disabling VLAN" section.
CDP Enabled
Indicates whether Cisco Discovery Protocol (CDP) is enabled for the phone. CDP allows the phone to be discovered by the CiscoWorks2000 network management system.
Displays Yes or No.
For more information about CiscoWorks2000, refer to the documentation available at this URL:
http://www.cisco.com/
univercd/cc/td/doc/product/
rtrmgmt/cw2000/index.htmSee the "Configuring CDP" section.
CallManager 1-4
Cisco Unified CallManager servers that are available for processing calls from this phone, in prioritized order. For an available server, an option will show the Cisco Unified CallManager server IP address and one of the following states:
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An option may also include the SRST designation, which indicates a Survivable Remote Site Telephony router capable of providing Cisco Unified CallManager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable. The SRST Cisco Unified CallManager always appears last in the list of servers, even if it is active.
Use Cisco Unified CallManager Administration to modify.
Configure the SRST router address in the Device Pool section in Cisco Unified CallManager Administration.
Directories URL
URL of the server from which the phone obtains directory information.
Use Cisco Unified CallManager to modify.
Services URL
URL of the server from which the phone obtains Cisco Unified IP Phone services.
Use Cisco Unified CallManager to modify.
Authentication URL
URL that the phone uses to validate requests made to the phone web server.
Use Cisco Unified CallManager to modify.
DHCP Enabled
Indicates whether DHCP is being used by the phone.
See the "Modifying DHCP Settings" section.
DHCP Address Released
Allows the IP-address assigned by DHCP to be released.
See the "Releasing a DHCP Address" section.
Alternate TFTP
Indicates whether the phone is using an alternative TFTP server.
Alternate DNS
Indicates whether the phone is using an alternative DNS.
See the "Assigning DNS Servers" section.
Alternate Domain
Indicates whether the phone is using an alternative domain name.
See the "Assigning a Domain Name" section.
Erase Configuration
On the Cisco Unified IP Phone 7905G and 7912G, sets all configuration values except ringer sound to their factory defaults.
See the "Erasing the Local Configuration" section on page 7-17.
User Locale
User locale associated with the phone user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.
Use Cisco Unified CallManager Administration to modify.
User Locale Version
Version of the user locale loaded on the phone.
Display only—cannot configure.
Network Locale
Network locale associated with the phone user. The network locale identifies a set of detailed information that supports the phone in a specific location, including definitions of the tones and cadences used by the phone.
Use Cisco Unified CallManager Administration to modify.
Network Locale Version
Version of the network locale loaded on the phone.
Display only—cannot configure.
GARP Enabled
Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Disabling the ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working. If voice monitoring is not desired, set this option to No (disabled).
Use Cisco Unified CallManager Administration to modify.
DSCP For Call Control
DSCP IP classification for call control signalling.
Use Cisco Unified CallManager to modify.
DSCP For Configuration
DSCP IP classification for any phone configuration transfer.
Use Cisco Unified CallManager to modify.
DSCP For Services
DSCP IP classification for phone-based services.
Use Cisco Unified CallManager to modify.
Handset Only Mode
Indicates whether the speaker is enabled (No) or disabled (Yes).
Use Cisco Unified CallManager to modify.
Web Access Enabled
Indicates whether the internal web server is enabled (Yes) or disabled (No) for the phone. When disabled, you cannot access web pages for the phone.
Use Cisco Unified CallManager to modify.
Related Topics
Modifying DHCP Settings
Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when you connect them to the network. This section provides information about enabling DHCP and releasing a DHCP-assigned IP address in the following topics:
Enabling DHCP
Cisco Unified IP Phones enable DHCP by default, but you can reset the protocol if it becomes disabled.
To enable DHCP for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
If DHCP is disabled, the option appears as
DHCP Enabled NOStep 4
Step 5
Related Topics
Disabling DHCP
If you do not use DHCP in your network, use this procedure to disable DHCP before manually assigning IP addresses to Cisco Unified IP Phones.
Note
To disable DHCP for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
If DHCP is enabled, the option appears as
DHCP Enabled YESStep 4
Step 5
Related Topics
Releasing a DHCP Address
When moving the phone to a new network segment, you should first release the DHCP address. You cannot perform this procedure from the Phone Configuration web page. Instead, you must use the Network Configuration Screen (for the Cisco Unified IP Phone 7905G and 7912G).
To release the DHCP address for the Cisco Unified IP Phone, follow these steps:
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
If the DHCP address is currently assigned, the option appears as
DHCP Address Released NOStep 4
Step 5
The phone remains in an idle state, without an IP address assigned, until you do one of the following actions:
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Related Topics
Configuring IP Settings
Use these guidelines when manually configuring the IP settings:
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Note
This section covers the following topics:
Assigning an IP Address
The IP address is the unique logical address identifying each host computer, or node, on a TCP/IP network. An IP address is a 32-bit number expressed as four decimal numbers from 0 to 255 separated by periods.
Before you can assign an IP address, you must disable DHCP. For instructions, see the "Disabling DHCP" section.
To assign an IP address for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Step 5
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 6
Step 7
Assigning a Default Router
If you manually assign an IP address to the Cisco Unified IP Phone, you must indicate the default router to be used. The default router provides connectivity to the IP network beyond the subnet to which the phone belongs.
Before you can assign a default router, you must disable DHCP. For instructions, see the "Disabling DHCP" section.
To assign a default router for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Step 5
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 6
Step 7
Assigning a Subnet Mask
The subnet mask is used to partition the IP address into a network and a host identifier. The subnet mask is used to mask a portion of the IP address so that TCP/IP can distinguish the network ID from the host ID.
Before you can assign a subnet mask, you must disable DHCP. For instructions, see the "Disabling DHCP" section.
To assign a subnet mask for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Step 5
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 6
Step 7
Assigning a Domain Name
The domain name is the name of the Domain Name System (DNS) domain in which the phone is located. DNS is a hierarchical name for TCP/IP host computers that provides standard naming conventions.
Before assigning a domain name, verify that you have a DNS in your network.
To assign a domain name for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Alternate Domain NOPress the Yes softkey.
Step 5
Step 6
Step 7
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 8
Step 9
Assigning DNS Servers
The DNS setting on the Cisco Unified IP Phone allows you to specify remote computers by host names, which are character strings with some mnemonic value, rather than by using IP addresses, which are simply strings of numbers.
The phones use DNS to resolve the host name of TFTP servers, Cisco Unified CallManager systems, and web server host names when the system is configured to use names rather than IP addresses.
To assign a DNS server for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
a.
b.
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Alternate DNS NOPress the Yes softkey.
Step 5
Step 6
Step 7
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 8
Step 9
Step 10
Modifying VLAN Settings
You can change the administrative VLAN used by the Cisco Unified IP Phone and, on the Cisco Unified IP Phone 7905G and 7912G, you can disable or enable VLAN manually.
This section covers the following topics:
Configuring VLAN Settings
If you configure an administrative VLAN manually, that setting overrides the auxiliary VLAN configured on a Cisco Catalyst switch in which the phone is a member.
To assign an administrative VLAN for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
For more information about this field, see the VLANSetting parameter in Table A-5.
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Step 5
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 6
Step 7
Disabling VLAN
You can disable or enable VLAN manually. To change the VLAN setting for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
To disable VLAN, in the OpFlags field, change bit 5 to 1.
For more information about this field, see OpFlags parameter in Table A-5.
Step 4
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
If VLAN is enabled, the option appears as
VLAN Enabled YESStep 4
Step 5
Configuring TFTP Options
If you do not use DHCP to direct the Cisco Unified IP Phone to a TFTP server, you must manually assign one. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.
This section covers these topics:
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Assigning a TFTP Sever
If you are not using DHCP in your network, and you want to change this setting, you must manually assign the TFTP server to the phone.
Before you can manually assign a TFTP server, you must enable an alternate TFTP server. For instructions, see the "Enabling an Alternate TFTP Server" section.
To assign a TFTP server for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
a.
b.
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Step 5
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 6
Step 7
Step 8
Enabling an Alternate TFTP Server
If you are using DHCP, but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP Server.
To assign an alternate TFTP server for the Cisco Unified IP Phone, follow these steps:
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
If the phone is not using an alternative TFTP server, the option appears as
Alternate TFTP NOStep 4
Step 5
Step 6
Step 7
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 8
Step 9
Step 10
Assigning a Backup TFTP Server
TFTP Server 2 displays the IP address of the backup TFTP server. This server is used to obtain configuration files and software upgrades if the primary TFTP server is unavailable.
Before you can assign a backup TFTP server, the Alternate TFTP setting must be set to Yes.
To assign a backup TFTP server, follow these steps:
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
Step 4
Step 5
For information about entering values, see the "Guidelines for Editing Settings in the Network Configuration Menu" section.
Step 6
Step 7
Configuring CDP
You can disable or enable Cisco Discovery Protocol (CDP). CDP allows the phone to be discovered by the CiscoWorks network management system.
For more information about CiscoWorks, refer to the documentation available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm
To configure CDP for the Cisco Unified IP Phone, follow these steps:
Using the Phone Configuration Web Page
Procedure
Step 1
For instructions, see the "Accessing Network Settings through a Phone Configuration Web Page" section.
Step 2
You may be prompted to enter a password.
The Network Parameters web page appears.
Step 3
a.
b.
Using the Phone Network Configuration Screen
Procedure
Step 1
For instructions, see the "Displaying the Network Configuration Menu" section.
Step 2
For instructions, see the "Unlocking and Locking Options on the Network Configuration Menu" section.
Step 3
If CDP is enabled, the option appears as
CDP Enabled YesStep 4
Step 5
