The steps to set up Cisco Jabber vary, depending on how your administrator set up your account.
Prepare for SetupAfter you download Cisco Jabber for Android from Google Play and install it, perform the following steps to prepare for setup:
- Get your setup information. Your system administrator must give you the sign-in method and account information.
Cisco Unified Communications Manager IM and Presence Service is formerly known as Cisco Unified Presence.
Sign-In Method Account Information
Manual Cisco WebEx Messenger
Manual Cisco Unified Communications Manager IM and Presence Service
Manual Phone Services only
- Stop other Voice over Internet Protocol (VoIP) calling applications. To prevent conflicts that can cause unpredictable behavior, run one VoIP calling application at a time.
- Connect to your corporate network. If your system administrator set you up with either a Phone Services account or an Instant Messaging account that uses Cisco Unified Communications Manager IM and Presence Service, you must connect to your corporate network before using Cisco Jabber.
- Inside your corporate network: Set up the device to connect directly to the corporate Wi-Fi network.
- Outside your corporate network: Use one of the following methods.
- Expressway for Mobile and Remote Access: If your system administrator set up your account with remote access through a Cisco Expressway collaboration gateway, Cisco Jabber will automatically connect to your collaboration tools when you are outside the corporate firewall.
- VPN. A VPN must be configured if remote access through a collaboration gateway is not available. Download Cisco AnyConnect from the Google Play Store and ask your administrator for VPN settings.
When you set up and use Cisco Jabber, you may be prompted to validate your server certificates to connect to your services.Depending on your account setup, you may need to verify server certificates for the following services:
- Instant Messaging
- Phone Services
- Expressway Mobile and Remote Access
- SSO IDP certification for SSO deployments
Depending on how your administrator sets up the servers, you may have to validate multiple certificates for Instant Messaging and Phone Services.If you decline a certificate, the following occurs:
- Instant Messaging
- You cannot sign in to Cisco Jabber.
- Phone Services
Set up with URLProcedure
Set Up Using Simple Sign-InProcedure
Manually Set Up Cisco WebEx MessengerProcedure
Manually Set Up Cisco Unified Communications Manager IM and PresenceProcedure
Manually Set Up Phone Services OnlyProcedure
Use Cisco Jabber
Cisco Jabber displays the Contacts screen after you sign in if you have been configured for both Instant Messaging and Presence and Voice and Video Calling. Cisco Jabber displays the Keypad screen after you sign in if you have been configured for Voice and Video Calling only.
Use the navigation bar on the left to select the area of the application to use.
Depending on your account setup, you may not see all the features shown here.
Add Contact from DirectoryProcedure
Make Call from ContactsProcedure
Send Problem Report
Use this procedure to send a problem report using the Cisco Jabber settings.
You can also send a report by tapping the "Send problem report" link in an error message.Before You BeginProcedure
What to Do Next
To save battery power and storage space, tap the Detailed Logging switch to turn it off after you no longer need it.
Step 1 Check that you are using a supported device and operating system. For information about supported devices and operating systems, see the Cisco Jabber for Android Release Notes for your release. Step 2 Check that you are using the correct release of Cisco Jabber for Android.
You can download the latest release of Cisco Jabber for Android from the Google Play Store.
Step 3 Check that your VPN is connected (if VPN is required). If your VPN is not connected and you are not using Expressway Remote and Mobile Access, contact your system administrator for configuration details. Step 4 If you are using Phone Services, check the network connection between your device and the corporate network as follows:
- Open your Internet browser.
- Try to access the administration pages for your corporate calling system by entering the following URL in your Internet browser: http://Cisco Unified Communications Manager server name or IP address/ucmuser.
Contact your system administrator if you do not have the address for your company's Cisco Unified Communications Manager server.
- If you cannot access the administration pages for your corporate calling system, try again from a different network access point. If you still cannot access the administration pages for your corporate calling system, contact your system administrator to find out if there is a network issue.
Step 5 If you are using Cisco Unified Communications Manager IM and Presence Service Service, check the network connection between your device and the server as follows:
- Open a ping utility to ping the Cisco Unified Communications Manager IM and Presence Service server.
- Enter the Fully Qualified Domain Name or IP address of the server in one of the following formats:
If you cannot ping the server, contact your system administrator.
Step 6 If you are using a tablet, contact your system administrator to ensure it has been set up for use. Some tablet services require additional configuration that may not have been performed. Step 7 If you still cannot set up Cisco Jabber for Android, send a problem report to your system administrator.
If Cisco Jabber for Android fails, Cisco recommends that you clear the application data and force-stop the application before restarting.
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