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Before you start generating reports with CAR, configure the system. In most cases, CAR provides default values; however, review the topics in this chapter to learn more about customizing CAR.
Unless you want to use the default values, you should customize a number of system parameters before you generate any reports. This section describes the system parameters that affect CAR. Because default values are provided for all system parameters, Cisco recommends customizing but does not require it.
To send e-mail alerts and reports by e-mail, you must specify the mail server configuration information. CAR uses the configuration information to successfully connect to the e-mail server.
This section describes how to specify e-mail server information.
The default dial plan in CAR specifies the North American numbering plan (NANP). Make sure that the dial plan is properly configured, so call classifications display correctly in the reports.
Note |
If you have modified the default NANP that is provided in Cisco Unified CM Administration, or if you are outside the NANP, be sure to configure the dial plan in CAR according to your Cisco Unified Communications Manager dial plan. At least one condition must exist to configure the Dial Plan. For more information about dial plan, see the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide. |
To configure the dial plan, define the parameters for the outgoing call classifications. Call classifications include International, Local, Long Distance, On Net, and so on. For example, if local calls in your area equal six digits in length, you would specify a row in the dial plan as follows:
This section describes how to update the CAR dial plan configuration.
Step 1 |
Choose . The Dial Plan Configuration window displays. |
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Step 2 | In the Toll Free Numbers field, enter the numbers in your dial plan that can be placed without a charge. | ||
Step 3 |
Update the values in the table by using the following fields:
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Step 4 |
To add more rows, check the check box in the row below where you want to add rows and click the Add Rows link. The system adds a row above the row that you chose. To delete a row, check the check box by the row that you want to delete and click the Delete Rows link.
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Step 5 | To make the changes, click the Update button. |
If you have modified the default dial plan in CAR, you can restore the default values that are based on the North American numbering plan (NANP).
The following table provides the default NANP values.
The following information explains the default table values.
If none of the conditions gets satisfied, the call gets classified as Others. This section describes how to restore the NANP dial plan values in CAR.
Note |
The combination of characters, such as '!!', 'GG', 'KK', 'TT', 'GK', 'KG' is not allowed in dialplan configuration. |
Step 1 |
Choose . The Dial Plan Configuration window displays. |
Step 2 |
Click the Restore Defaults button. The restoration takes effect at midnight. To make changes take effect immediately, restart the Cisco CAR Scheduler service. For information on restarting services, see the Cisco Unified Serviceability Administration Guide. |
Tip |
Configure the gateways in CAR for existing Cisco Unified Communications Manager system gateways. After you add gateways to Cisco Unified CM Administration, configure the new gateways in CAR. When gateways are deleted from the Cisco Unified Communications Manager system, the system automatically removes the gateways (and any configuration settings that you specified) from CAR. |
CAR uses the area code information to determine whether calls are local or long distance. You must provide the Number of Ports information for each gateway to enable CAR to generate the Utilization reports.
Note |
"G" acts as a wildcard for the gateway area codes that are used in Dial Plan configuration. |
Step 1 |
Choose . The Gateway Configuration window displays.
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Step 2 |
Perform one of the following tasks:
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Step 3 |
In the Max No. of Ports field, enter the number of ports for each gateway that you want to configure. The Max No of Ports range goes from 1 to 1000.
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Step 4 |
To make the changes, click the Update button. You can run reports in CAR on any or all of the configured gateways. |
Tip |
Configure the trunks in CAR for existing Cisco Unified Communications Manager system trunks. After you add trunks to Cisco Unified CM Administration, configure the new trunks in CAR. When trunks are deleted from the Cisco Unified Communications Manager system, the system automatically removes the trunks (and any configuration settings that you specified) from CAR. |
CAR uses the area code information to determine whether calls are local or long distance. You must provide the Number of Ports information for each trunk to enable CAR to generate the Utilization reports.
Step 1 |
Choose . The Trunk Configuration window displays.
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Step 2 |
Perform one of the following tasks:
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Step 3 |
In the Max No. of Ports field, enter the number of ports for each trunk that you want to configure. The Max No of Ports range goes from 1 to 1000.
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Step 4 |
To make the changes, click the Update button. You can run reports in CAR on any or all of the configured trunks. |
CAR provides default system preferences; however, you may customize the system by specifying values for the system parameters.
This section describes how to specify values for system preferences.
Step 1 |
Choose . The System Preferences window displays. The list of available system parameters displays in the Parameter Name list. |
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Step 2 |
In the Parameter Value field, enter the desired value for the parameter as described in the following table.
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Step 3 | Click the Update button. |