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CAR provides reporting capabilities for three levels of users:
Note |
Depending on your job function, you may not have access to every report that is described in this chapter. |
Users, managers, and CAR administrators can generate user reports. CAR includes the following user reports:
See the Related topics.
You can e-mail all reports in CAR. You can send a report by mail from any report window in CAR. You can also view the report first and then send it.
To e-mail reports, first configure valid mail parameters. The mail parameters allow CAR to send e-mail by using the e-mail server in your system. See the Set up mail server parameters, for more information. Also, set up the details of the report that you want generated.
Step 1 |
Within any CAR Reports window or after viewing the report, click the Send Report button. The Mail To window displays. |
Step 2 | Enter the e-mail ID for the user to whom you want to send the report. |
Step 3 |
You can search for a user by clicking the To button. A User Search window displays. |
Step 4 |
In the First Name and Last Name fields, enter characters of the first or last name of the user and click the Search button. A User Search Results window displays in the same page and lists all users who matched the search criteria that you entered. |
Step 5 |
In the row for the user to whom you want to send the report, click the Select link. The user that you chose gets added to the To field of the Mail To window. Repeat this step to add more users to the list of people who will be e-mailed a copy of this report. |
Step 6 |
When you have added all users, click the Close button in the User Search window. The users who are listed in the Search Users window get copied to the To field of the Mail To window. |
Step 7 | To add a user to the Cc field, click the Cc button and follow the same instructions as described in Step 4 through Step 6. |
Step 8 | In the Subject field, enter a subject message (optional). |
Step 9 | In the Message area, enter a message (optional). |
Step 10 | To send the report, click the Send button. |
At times, the data in the CSV report may not be aligned properly. To align the data and view the report in the right format, do the following:
Many reports in CAR provide a search function, so you can look for users. The following CAR User reports support search by user: Department and individual bills, Top N by charge, duration, and number of calls, Cisco Unified Communications Manager Assistant, and Cisco Unified IP Phone. You can mail all reports that can be generated via the Send Report button.
You must use the window in User Reports that allows you to search for users.