The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
CAR provides reporting capabilities for three levels of users: administrators, managers, and individual users. Only CAR administrators can use CDR Search.
In all CDR Search reports, the system only displays the oldest 100 records that fall into the time and date range that you configure. The CDR Search reports generate only in HTML format.
You can configure CDR searches to verify the details of a call. The search forms groups of all the related legs of a call, which can be useful if the call involves a conference or transfer. This method helps you track the progress and quality of each part of an entire call.
This section describes the following features:
Make sure that you set the Cisco Unified Communications Manager service parameters CDR Enabled Flag and Call Diagnostics Enabled to True (enabled), so the system can generate CDR/CMR data. By default, the system disables these service parameters. For more information about these service parameters, see the CDR service parameters.
All CAR reports use CDR data. Be sure to have the most current CDR data from which to build your reports. By default, CDR data loads continuously 24 hours a day, 7 days a week. However, you can set the loading time, interval, and duration as needed. See CAR system scheduler for more information.
Only CAR administrators use the CDR Search by User/Phone Number/SIP URL feature.
This section describes how to show the details of CDR data based on a user or phone number or SIP URL feature. You can search CDR data by user or directory number (calling, original called, or final called) to analyze call details for the oldest 100 records that satisfy the search criteria. If more than 100 records are returned, the system truncates the results. You can search for calls by using specific numbers for the period that you specify, which helps you trace calls that are placed from or to any specific numbers for diagnostic or informational purposes. All associated records, such as transfer, mobility, silent monitoring and recording, and conference calls, appear together as a logical group.
Step 1 |
Choose . The CDR Search window displays.
|
||
Step 2 |
Perform one of the following tasks:
|
||
Step 3 |
Choose the date and time range of the period for which you want to see CDR data for the specified user or phone number or SIP URL. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
|
||
Step 4 |
Choose whether to run the CDR Search report with grouping or without grouping. If you choose with grouping, check the check box beside With Grouping. The default value specifies Without Grouping.
|
||
Step 5 |
Click the OK button. The CDR-CMR Search Results window displays. The system only displays the oldest 100 records that fall into the date range that you configured in Step 3. |
||
Step 6 | To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. | ||
Step 7 | To mail the report to e-mail recipient(s), follow the steps in the Mail reports. |
Only CAR administrators use the CDR Search by Gateway feature.
This section describes how to search CDR data based on a specific gateway type or on those gateways that use a chosen route pattern.
Step 1 |
Choose . The CDR Search by Gateway window displays. |
||
Step 2 |
Perform one of the following tasks:
|
||
Step 3 |
Choose a gateway type from the list. The gateway name displays in the List of Gateways box.
|
||
Step 4 |
In the List of Gateways box, choose the gateways that you want to include in the report.
|
||
Step 5 |
To move the chosen gateway to the list of Selected Gateways box, click the down arrow. The gateway that you chose displays in the Selected Gateways box. |
||
Step 6 |
Choose the date and time range of the period during which you want to search CDR data. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
|
||
Step 7 |
Choose whether to run the CDR Search report with grouping or without grouping. If you chose with grouping, check the check box beside With Grouping. The default specifies Without Grouping
|
||
Step 8 |
Click the OK button. The CDR-CMR Results window displays. The system only displays the oldest 100 records that fall into the date and time range that you configured in Step 6. If more than 100 records are returned, the system truncates the results. |
||
Step 9 | To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. | ||
Step 10 | To mail the report to e-mail recipient(s), follow the steps in the Mail reports. |
Only CAR administrators use the CDR Search by Cause for Call Termination feature. The following tables contain the call termination cause codes by which you may search.
This section describes how to search for information about the cause for termination of a call.
Step 1 |
Choose . The Cause for Call Termination window displays. |
||
Step 2 |
To search for the cause(s) of the termination of a call, highlight the cause(s) in the list of call termination causes.
|
||
Step 3 |
With the desired cause(s) highlighted, click the down arrow above the Selected Call Termination Causes box. The cause(s) that you selected displays in the Selected Call Termination Causes list box.
|
||
Step 4 | Choose the date and time range of the period during which you want to search CDR data. When you configure the time range, use UTC. | ||
Step 5 |
Choose whether to run the CDR Search report with grouping or without grouping. If you chose with grouping, check the box beside With Grouping. The default specifies Without Grouping
|
||
Step 6 |
Click OK. The Call Termination Details window displays the report criteria for which the report was generated, along with the total number of calls that were placed during the given time range as well as how many call legs and the percentage of call legs for each cause code that is selected. The system displays only the oldest 100 records that fall into the date and time ranges that you configured in Step 4. If more than 100 records are returned, the system truncates the results. |
||
Step 7 | To view CDRs, see the View call termination details. |
This section describes how to view the call termination details.
Follow the steps in the Generate CDR search by cause for call termination to display the Call Termination Details window.
Step 1 | In the Select CDRs field, check the check box beside the individual CDRs that you want to view or, if you want to view all CDRs in the list, check the Select CDRs check box. |
Step 2 |
After you have chosen the CDRs that you want to view, click View CDRs. The CDR-CMR Search Results window displays. To view the media information and the CDR-CMR dump records, click the Others and View links. |
Step 3 | To print information that displays on the window, click the Edit button in your browser. Right-click the Select All button to highlight the section of the report that you want to print. Click the Print button. |
Step 4 | To mail the report in an e-mail, click Send Report and follow the procedure that is described in the Mail reports. |
Only CAR administrators use the CDR Search by Call Precedence Levels feature.
This section describes how to search for calls according to call precedence.
Step 1 |
Choose . The CDR Search by Precedence Levels window displays. |
||||||||||||||||
Step 2 |
In Select Precedence Levels, check the check box(es) for the call precedence level(s) on which you want to search as described in the following table.
|
||||||||||||||||
Step 3 |
In the From Date field, choose the date and time from which you want CDRs searched. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
|
||||||||||||||||
Step 4 | In the To Date field, choose the date and time to which you want CDRs searched. | ||||||||||||||||
Step 5 |
Choose whether to run the CDR Search report With Grouping or Without Grouping. If you chose With Grouping, check the check box beside With Grouping. The default value specifies Without Grouping
|
||||||||||||||||
Step 6 |
Click OK. The Call Precedence Details window displays and shows the call precedence levels and values, number of call legs, and percentage of call legs. |
||||||||||||||||
Step 7 | In the Select CDRs column, check the check box(es) of the CDR(s) at which you want to look. | ||||||||||||||||
Step 8 |
Click View CDRs. The CDR-CMR Search by Precedence Levels - CDR-CMR Search Results window displays. The system displays only the oldest 100 records that fall into the date and time ranges that you configured in Step 3 and Step 4. If more than 100 records are returned, the system truncates the results. |
||||||||||||||||
Step 9 | To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. | ||||||||||||||||
Step 10 | To mail the report to e-mail recipient(s), click Send Report and follow the steps in the Mail reports. |
Only CAR administrators use the CDR Search for Malicious Calls feature.
Step 1 |
Choose . The CDR Search for Malicious Calls window displays. |
||
Step 2 |
Perform one of the following tasks:
|
||
Step 3 |
Choose the date and time range of the period when you want to search CDR data. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
|
||
Step 4 |
Choose whether to run the CDR Search report With Grouping or Without Grouping. If you chose with grouping, check the box beside With Grouping. The default value specifies Without Grouping
|
||
Step 5 |
Click OK. The CDR-CMR Search Results window displays. The system only displays the oldest 100 records that fall into the date and time ranges that you configured in Step 3. If more than 100 records are returned, the system truncates the results. |
||
Step 6 | To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. | ||
Step 7 | To mail the report to e-mail recipient(s), follow the steps in the Mail reports. |
Only CAR administrators use the CDR Search for Different Call Types feature.
This section describes how to search for different call types.
Step 1 |
Choose . The CDR Search for Different Call Types window displays.
|
||
Step 2 |
Choose the call type from the Select Call Type drop down list. The following is a list of the call types:
|
||
Step 3 |
Perform one of the following tasks:
|
||
Step 4 | Current time displays in both Coordinated Universal Time (UTC) and local time. The UTC and local time comprises a numeric string of mmddyyyy hhmmss, as in January 15, 2007 12:00:00. | ||
Step 5 | From the Select TimeZone field, choose the time zone that you want to use to search the CDRs. Options include your local time zone and Greenwich Mean Time (GMT). | ||
Step 6 |
In the From Date field and the To Date field, choose the date and time from and to which you want to search the CDRs, respectively. The times in the From and To fields use the following rules:
|
||
Step 7 |
Click OK. The CDR-CMR Search Results window displays. The system displays only the oldest 100 records that fall into the date and time ranges that you configured in Step 3 and Step 4. If more than 100 records are returned, the system truncates the results. |
||
Step 8 | To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. | ||
Step 9 | To mail the report to e-mail recipient(s), click Send Report and follow the steps in the Mail reports. |