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CAR provides reporting capabilities for three levels of users:
Note |
Depending on your job function, you may not have access to every report that is described in this chapter. |
Top N Charge reports the users who made the maximum charge for the specified date range. If you are a manager, the report includes the top charges for all calls that users who report to you made during the specified period. If you are a CAR administrator, the report includes the top charges for all calls that all users on the system made for the specified period. You can generate each Top N Charge report with options to show the information by individual users, by destinations, or by all calls.
Top N Duration reports the top number of users that incurred a maximum time on calls during a period that you specify. If you are a manager, the report lists the top number of users who report to you that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. If you are a CAR administrator, the report lists the top number of users that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. You can generate each Top N Duration report with options to show the information by individual users, by destinations, or by all calls.
Top N Number of Calls reports the top number of calls that were made and received by users during a period that you specify. If you are a manager, the report lists the top number of calls by users among the users who report to you for the chosen date range. If you are a CAR administrator, the report lists the top number of calls for each user in the system. You can generate each Top N Number of Calls report with options to show the information by individual users and by extensions.
This section describes how to generate, view, or mail reports about the top calls when classified by cost.
Step 1 |
Perform one of the following tasks:
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Step 2 |
In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.
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Step 3 |
In the Report Type field, choose a report type as described in the following table.
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Step 4 |
In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default setting, Generate New Report, and go to the table.
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Step 5 | Enter the number (n) of records to display in the report in the No of Records field. The default designates five. | ||||||||||||||||||||
Step 6 | Choose the date range for the period for which you want to generate the report. | ||||||||||||||||||||
Step 7 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. | ||||||||||||||||||||
Step 8 |
Click the View Report button. The report displays. |
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Step 9 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
This section describes how to generate, view, or mail reports about the top calls when they are classified by duration.
Step 1 |
Perform one of the following tasks:
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Step 2 |
In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.
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Step 3 |
In the Report Type field, choose a report type as described in the following table.
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Step 4 |
In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default setting, Generate New Report and go to the table.
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Step 5 | Enter the number (n) of records to display in the report in the No of Records field. The default designates five. | ||||||||||||||||||
Step 6 | Choose the date range for the period for which you want to generate the report. | ||||||||||||||||||
Step 7 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. | ||||||||||||||||||
Step 8 |
Click the View Report button. The report displays. |
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Step 9 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |
This section describes how to generate, view, or mail reports about the top calls when classified by volume.
Step 1 |
Perform one of the following tasks:
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Step 2 |
In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.
|
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Step 3 |
In the Report Type field, choose a report type as described in the following table.
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Step 4 |
In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default Generate New Report and go to the table.
|
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Step 5 | Enter the number (n) of records that display in the report in the No of Records field. The default designates five. | ||||||||||||||||||
Step 6 | Choose the date range for the period for which you want to generate the report. | ||||||||||||||||||
Step 7 | If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. | ||||||||||||||||||
Step 8 |
Click the View Report button. The report displays. |
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Step 9 | If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports. |