The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This chapter describes report output information for each CAR user report.
The report combines information in groups by the user name in ascending order. The summary report includes the following fields (see the following table).
Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan. |
|
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used). |
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. |
|
Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN. |
|
International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN. |
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911. |
|
The number of calls for each Quality of Service category. Parameters that the CAR administrator sets provide the basis for the following QoS categories:
See the Define QoS Values and the Generate QoS by gateway reports. |
|
Indicates the charge that is associated with each call. Call charge information that the CAR administrator provides for the CAR rating engine provides basis for charges. See CAR rating engine. |
The following figures display sample output from the Individual Bill and Department Bill Summary reports.
The report places information in groups by the user name in ascending order. The detail report includes the following fields (see the following table).
Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan. |
|
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used). |
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. |
|
Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN. |
|
International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN. |
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911. |
|
The number of calls for each Quality of Service category. Parameters that the CAR administrator sets provide the basis for the following QoS categories:
See the Define QoS Values and the Generate QoS by gateway reports. |
|
The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides the basis for charges. See the Define QoS Values. |
The following figures display sample output from the Individual Bill and Department Bill Detail reports.
The fields for the Top N by Charge and the Top N by Duration vary depending on the report type. The reports show only outgoing calls. See the table.
The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See the Define QoS Values. |
|
The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine. |
|
The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine. |
Figure 1 and Figure 2 display sample reports.
The fields for the Top N by Number of Calls report vary depending on the report type. The report shows both incoming and outgoing calls. See the table.
The total amount of billing charges for all calls to that user. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine. |
|
The total amount of billing charges for all calls to that user. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine. |
|
Figure 1 displays sample report output of Top N by Number of Calls by Individual Users in PDF format.
The report, which supports Cisco Unified Communications Manager Assistant, shows the number of calls that assistants handled for themselves, that the assistant handled for each manager, and the total number of calls that the assistant handled. The report places information in groups about calls that the assistant handled and calls that the assistant handled for the manager. The detail report includes the following fields (see the following table).
Figure 1 displays sample output from a Call Usage for Assistant Detail report in PDF format.
The report, which supports Cisco Unified Communications Manager Assistant, shows information about calls that the assistant handled for themselves and that the assistant handled for the manager. The reports place call information by groups by attendant name. The summary report includes the following fields (see the following table).
Shows the assistant name and directory number. If the assistant handles a call for a manager, the manager name displays. |
|
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used). |
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. |
|
Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN. |
|
International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network. |
|
Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan. |
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911. |
|
The number of calls that the assistant handled or that the assistant handled for the manager. |
|
The total duration for all the calls for the particular call classification. |
The following figure displays sample output of the Call Usage for Assistant Summary report in PDF format.
The report, which supports Cisco Unified Communications Manager Assistant, provides information about calls that managers handle for themselves and that assistants handle for managers. The report places information in groups by the assistant name and shows the total number of calls that the manager handles and that the assistant handles for the manager. The detail report includes the following fields (see the table).
Figure 1 displays sample output from the Call Usage for Manager Detail report.
The report, which supports Cisco Unified Communications Manager Assistant, shows information about calls that the managers handle for themselves and that the assistants handle for the managers. The report places information in groups by the manager name and shows the total number of calls that are handled for each manager. The report includes the following fields (see the following table).
Shows the manager name and directory number. If the assistant handles a call for a manager, the assistant name displays. |
|
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used). |
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. |
|
Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN. |
|
International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN. |
|
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network. |
|
Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan. |
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911. |
|
The number of calls that the assistant or the manager handles. |
|
The total duration for all the calls for the particular call classification. |
The following figure displays sample output of the Call Usage for Manager Summary report in PDF format.
The Cisco IP Phone Services report includes the following fields (see the table).
The percentage of users who are subscribed to a given service, out of the total number of subscriptions for all services. |
Figure 1 displays sample output from the Cisco IP Phone Services Report in PDF format.