The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.
Note |
This document may not represent the latest available Cisco product information. You can obtain the most current documentation by accessing the Cisco product documentation page at this URL: |
The CDR Analysis and Reporting Administration Guide describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports. Use this guide in conjunction with the following documents:
The CDR Analysis and Reporting Administration Guide provides information for administrators who are responsible for managing and supporting CAR and call detail records (CDRs). Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, CAR features. CAR administrators, managers, and end users use CAR to generate certain reports.
The following table shows how this guide is organized.
Chapter |
Description |
---|---|
Overview |
|
Provides an overview of CDR Analysis and Reporting, a tool that is used to create user, system, device, and billing reports. |
|
Provides the procedures for configuring the CDR Analysis and Reporting (CAR), CDR service and enterprise parameters and for logging in and out of CAR. |
|
User Reports |
|
Assists the user in understanding the purpose of CAR User reports and how they are organized. |
|
Provides procedures for configuring Individual Bills and Department Bills CAR User reports. |
|
Provides procedures for configuring Top N by Charge, Top N by Duration, and Top N by Number of Calls CAR User reports. |
|
Provides procedures for configuring Cisco Unified Communications Manager Assistant Usage CAR User reports. |
|
Provides procedures for configuring Cisco IP Phone CAR User reports. |
|
Describes the results of CAR User reports and provides examples of each report. |
|
System Reports |
|
Assists the user in understanding the purpose of CAR System reports and how they are organized. |
|
Provides procedures for configuring the QoS Detail, QoS Summary, QoS by Gateway, and QoS by Call Types CAR system reports. |
|
Provides procedures for configuring the Traffic Summary and Traffic Summary by Extensions CAR system reports. |
|
Provides procedures for configuring the Client Matter Code, Authorization Code Name, and Authorization Level CAR System reports. |
|
Provides procedures for configuring the Malicious Call Details CAR System report. |
|
Provides procedures for configuring the Precedence Call Summary CAR System report. |
|
Provides procedures for configuring the System Overview CAR System reports. |
|
Provides procedures for configuring the CDR Error CAR System report. |
|
Describes the results of the CAR System reports and provides examples of each report. |
|
Device Reports |
|
Assists the user in understanding the purpose of CAR Device reports and how they are organized. |
|
Provides procedures for configuring the Gateway Detail, Gateway Summary, and Gateway Utilization CAR Device report. |
|
Provides procedures for configuring the Route and Line Group Utilization, Route/Hunt List Utilization, and Route Pattern/Hunt Pilot Utilization CAR Device reports. |
|
Provides procedures for configuring the Conference Call Details and Conference Bridge Utilization CAR Device reports. |
|
Provides procedures for configuring the Voice Messaging Utilization CAR Device report. |
|
Provides procedures for configuring the Route and Line Group Utilization, Route/Hunt List Utilization, and Route Pattern/Hunt Pilot Utilization CAR Device reports. |
|
Describes the results of the CAR Device reports and provides examples of each report. |
|
CDRs |
|
Assists the user in understanding Call Detail Records (CDRs) and how they are created. |
|
Provides procedures for configuring CAR CDR Search by User Extension, by Gateway, by Cause for Call Termination, by Call Precedence Levels, and by Malicious Calls. |
|
Provides procedures for exporting CDR and CMR records and viewing the results of the exported records. |
|
Assists the user in understanding the results of CDR Search. |
|
System |
|
Provides procedures for configuring the Mail Server Parameters, the Dial Plan, the Gateways, and the CAR System Preferences. |
|
Provides procedures for configuring the CDR Load Schedule and scheduling daily, weekly, and monthly reports. |
|
Provides procedures for manually purging or reloading the CAR system database and configuring the automatic system database purge. |
|
Provides procedures for generating the CAR system Event Log. |
|
Report Configuration |
|
Assists the user in understanding the purpose of CAR reports and how they are configured. |
|
Provides procedures for setting the base rate and duration and factoring the time of day and voice quality into the call cost. |
|
Provides procedures for configuring the quality of service parameters, including lost packets, jitter, and latency values for CAR reports. |
|
Provides a list of all reports that are available for automatic generation, the procedures for configuring the automatic generation of CAR reports, and how to enable and disable alerts by e-mail. |
|
Provides procedures for configuring the QoS and daily charge notification limits for administrator e-mail alerts for various CAR reports. |
See the Cisco Unified Communications Manager Documentation Guide for additional Cisco Unified Communications Manager documentation. The following URL shows an example of the path to the documentation guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/docguide/8_0_x/dg80x.html
For additional Cisco Unity Connection documentation, see the Cisco Unity Connection Documentation Guide at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.
Notes use the following conventions:
Note |
Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
Timesavers use the following conventions:
Timesaver |
Means the described action saves time. You can save time by performing the action described in the paragraph. |
Tips use the following conventions:
Tip |
Means the information contains useful tips. |
Cautions use the following conventions:
Caution |
Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
Warnings use the following conventions:
Warning |
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents. |
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop by using a reader application. You receive the RSS feeds as a free service, and Cisco currently supports RSS version 2.0.
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.