Self-Provisioning
Self-Provisioning for End Users and Administrators
With the Self-Provisioning feature, you or an end user can add an unprovisioned phone to a Cisco Unified Communications Manager system with minimal administrative effort. A phone can be added by plugging it into the network and following a few prompts to identify the user.
The feature lets administrators and users deploy a large number of devices without interacting directly with the Cisco Unified Communications Manager Administration GUI, but from the device itself. The feature relies on you preconfiguring a number of templates and profiles, so that when the phone attempts to self-provision, the necessary information is available in the system for it to create a new device.
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Self-provisioning is not supported for secured endpoints. |
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The system level
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The user level
You can set up this feature at the system level from Cisco Unified Communications Manager Administration under the
menu.To set up this feature, you can select one of the following modes:
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- Secure Mode
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Administrators can provision devices on behalf of end users
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End users can provision devices with their credentials
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- Non-Secure Mode
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End users/administrators can enter Self-Service ID for the device that is being provisioned.
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With appropriately configured User Profiles, end users can provision their own devices. These User Profiles may be shared by a group of users that share the same characteristics. The User Profile contains the following settings:
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Universal Device Templates
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Universal Line Template
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End user Self-Provisioning settings
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The administrator can set any User Profile as the system default. |
In order to allow a user to provision a new device using Self-Provisioning, the user must meet the following criteria:
If you do not configure a UDT in the User Profile, user assignment fails and plays the following error message on the phone: This device could not be associated to your account. Please contact the System administrator to complete provisioning.
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Self-Provisioning must be enabled for the end user.
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Self-Provisioning must be enabled even if the administrator performs device self-provisioning on behalf of the user.
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The user must have a primary extension.
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The user must have the appropriate universal device template linked to the User Profile.
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The total number of owned devices must be less than the Self-Provisioning limit that is specified on the associated User Profile.
Self-Provisioning IVR Service
The Self-Provisioning feature introduces a new service called Self-Provisioning IVR service. When you dial the CTI RP DN that is configured on the Self-Provisioning page, from an extension of a user that uses the IVR service, the phone connects to the Self-Provisioning IVR application and prompts you to provide the Self-Service credentials. Based on the validation of the Self-Service credentials that you provide, the IVR service assigns the autoregistered IP phones to the users.
You can configure self-provisioning even if the service is deactivated, but the administrator cannot assign IP phones to users using the IVR service. By default, this service is deactivated.
Note |
When you upgrade a previous release Cisco Unified Communications Manager to Release 10.0, the Cisco Unified Communications Manager will create a Universal Device Template and a Universal Line Template which will retain the previous configurations for Auto-Registration settings. After the upgrade, the values of Partition and External Phone Number Mask will be populated in the new Universal Line Template by Cisco Unified Communications Manager and in the Line field of the Universal Device Template respectively. And also, the Cisco Unified Communications Manager populates the Cisco Unified Communications Manager name for the Universal Device Template and a Universal Line Template and configures the same values for Auto-Registration settings. |