Directory Number Information
|
Directory Number
|
Enter a dialable phone number. Values can include route pattern wildcards and numeric characters (0 through 9). Special characters
such as a question mark (?), exclamation mark (!), backslash (\), brackets ([ ]), plus sign (+), dash (-), asterisk (*), caret
(^), pound sign (#), and an X are also allowable. Special characters that are not allowed are a period (.), at sign (@), dollar
sign ($), and percent sign (%).
At the beginning of the pattern, enter \+ if you want to use the international escape character +. For this field, \+ does
not represent a wildcard; instead, entering \+ represents a dialable digit.
Note
|
When a pattern is used as a directory number, the display on the phone and the caller ID that displays on the dialed phone
will both contain characters other than digits. To avoid this, Cisco recommends that you provide a value for Display (Internal
Caller ID), Line text label, and External phone number mask.
|
The directory number that you enter can appear in more than one partition.
If you configure this field under , you can enter insert directory numbers in bulk by entering a range (that is, by entering the beginning directory number
in the first field and by entering the ending directory number in the second field); by using this method, you can create
up to 500 directory numbers at a time.
|
Urgent Priority
|
If the dial plan contains overlapping patterns, Cisco Unified Communications Manager does not route the call to the device associated with the directory number until the interdigit timer expires (even if the
directory number is a better match for the sequence of digits dialed as compared to the overlapping pattern). Check this check
box to interrupt interdigit timing when Cisco Unified Communications Manager must route a call immediately to the device associated with the directory number.
By default, the Urgent Priority check box is unchecked.
|
Route Partition
|
Choose the partition to which the directory number belongs. Make sure that the directory number that you enter in the Directory
Number field is unique within the partition that you choose. If you do not want to restrict access to the directory number,
choose <None> for the partition.
You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise
parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next
to the drop-down list box. Click the Find button to display the Find and List Partitions window, then find and choose a partition
name.
Note
|
To set the maximum list box items, choose and choose CCMAdmin Parameters.
|
|
Description
|
Enter a description of the directory number and route partition. The description can include up to 50 characters in any language,
but it cannot include double-quotes ("), percentage sign (%), ampersand (&), or angle brackets (<>).
|
Alerting Name
|
Enter a name that you want to display on the phone of the caller when the called phone is ringing.
This setting, which supports the Identification Services for the QSIG protocol, applies to shared and nonshared directory
numbers. When the phone rings at the terminating PINX, if you configured an alerting name for a directory number with shared-line
appearances, the system performs the following tasks:
-
Forwards the alerting name of the called party, if configured, to the caller.
-
Applies the Connected Name Restrictions (CONR) that are configured for the translation pattern (if restrictions exist)
Depending on the state of the call and your configuration, the alerting name, directory number, or display (internal caller
ID) configuration may display on the phone, as described in the following bullets.
-
Alerting state—The alerting name displays, as configured in the Directory Number window.
-
Connected state—If you configure the Display (Internal Caller ID) and the Alerting Name fields, the display (internal caller
ID) name displays.
-
Connected State—If you configured the Alerting Name field but not the Display (Internal Caller ID) field, the directory number
displays.
If you set the Always Display Original Dialed Number service parameter to True, the original dialed number and the alerting
name displays during the call.
You can choose if the alerting name for the original dialed number or the translated dialed number is displayed using the
Cisco CallManager service parameter called Name Display for Original Dialed Number When Translated. The default setting displays
the alerting name of the original dialed number before translation.
Caution
|
Do not use the following strings anywhere in your Alerting Name or ASCII Alerting Name:
|
|
ASCII Alerting Name
|
This field provides the same information as the Alerting Name field, but you must limit input to ASCII characters. Devices
that do not support Unicode (internationalized) characters display the content of the Alerting Name ASCII field.
Caution
|
Do not use the following strings anywhere in your Alerting Name or ASCII Alerting Name:
|
|
Active
|
To view this check box on the Directory Number Configuration window, access an unassigned directory number from the Route
Plan Report window. Checking this check box allows calls to this DN to be forwarded (if forwarding is configured). If check
box is not checked, Cisco Unified Communications Manager ignores the DN.
|
Allow Control of Device from CTI
|
Check this check box to allow CTI to control and monitor a line on a device with which this directory number is associated
If the directory number specifies a shared line, ensure the check box is enabled as long as at least one associated device
specifies a combination of device type and protocol that CTI supports.
|
Line Group
|
From this drop-down list box, choose a line group with which to associate this DN.
To edit or view the line group information for a line group, choose a line group from the drop-down list box and click the
Edit Line Group button.
Note
|
If you configure a DN as part of a line group, you will not be able to associate that DN with a CTI port nor a CTI route point.
Conversely, when you configure a CTI port or CTI route point, you will not be able to specify a DN that already belongs to
a line group or to a hunt list. Furthermore, if a DN is a member of a line group or hunt list, any device (CTI port, CTI route
point, phone that is running SCCP, or phone that is running SIP) that uses that DN should not be associated with a CTI user.
|
|
Associated Devices
|
After you associate this DN with a device(s), this pane displays the devices with which this DN is associated.
To edit a device with which this DN is associated, choose a device name in the Associated Devices pane and click the Edit
Device button. The Phone Configuration window or Device Profile Configuration window displays for the device that you choose.
To edit a line appearance that has been defined for this DN, choose a device name in the Associated Devices pane and click
the Edit Line Appearance button. The Directory Number Configuration window or Device Profile Configuration window refreshes
to show the line appearance for this DN on the device that you choose.
To associate a device to this DN from the list of devices in the Dissociate Devices pane, choose a device in the Dissociate
Devices pane and add it to the Associated Devices pane by clicking the up arrow between the two panes.
|
Dissociate Devices
|
If you choose to dissociate a DN from a device, this pane displays the device(s) from which you dissociate this DN.
Choose a device in the Associated Devices pane and add it to the Dissociate Devices pane by clicking the down arrow between
the two panes.
|
Directory Number Settings
|
Voice Mail Profile
|
Choose from list of Voice Mail Profiles that the Voice Mail Profile Configuration defines.
The first option specifies <None>, which represents the current default Voice Mail Profile that is configured in the Voice
Mail Profile Configuration.
|
Calling Search Space
|
From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of
partitions that are searched for numbers that are called from this directory number. The value that you choose applies to
all devices that are using this directory number.
Changes result in an update of the numbers that the Call Pickup Group field lists.
You can configure calling search space for Forward All, Forward Busy, Forward No Answer, Forward No Coverage, and Forward
on CTI Failure directory numbers. The value that you choose applies to all devices that are using this directory number.
You must configure either primary Forward All Calling Search Space or Secondary Forward All Calling Search Space or both for
Call Forward All to work properly. The system uses these concatenated fields (Primary CFA CSS + Secondary CFA CSS) to validate
the CFA destination and forward the call to the CFA destination.
Note
|
If the system is using partitions and calling search spaces, Cisco recommends that you configure the other call forward calling
search spaces as well. When a call is forwarded or redirected to the call forward destination, the configured call forward
calling search space gets used to forward the call. If the forward calling search space is None, the forward operation may
fail if the system is using partitions and calling search spaces. For example, if you configure the Forward Busy destination,
you should also configure the Forward Busy Calling Search Space. If you do not configure the Forward Busy Calling Search Space
and the Forward Busy destination is in a partition, the forward operation may fail.
|
When you forward calls by using the CFwdAll softkey on the phone, the automatic combination of the line CSS and device CSS
does not get used. Only the configured Primary CFA CSS and Secondary CFA CSS get used. If both of these fields are None, the
combination results in two null partitions, which may cause the operation to fail.
If you want to restrict users from forwarding calls on their phones, you must choose a restrictive calling search space from
the Forward All Calling Search Space field.
|
BLF Presence Group
|
Configure this field with the BLF Presence feature.
From the drop-down list box, choose a BLF Presence group for this directory number. The selected group specifies the devices,
end users, and application users that can monitor this directory number.
The default value for BLF Presence Group specifies Standard Presence group, configured with installation. Presence groups
that are configured in Cisco Unified Communications Manager Administration also appear in the drop-down list box.
BLF Presence authorization works with presence groups to allow or block presence requests between groups.
|
User Hold MOH Audio Source
|
Choose the audio source that plays when a user initiates a hold action.
|
Network Hold MOH Audio Source
|
Choose the audio source that plays when the network initiates a hold action.
|
Auto Answer
|
Choose one of the following options to activate the Auto Answer feature for this directory number:
Note
|
Make sure that the headset or speakerphone is not disabled when you choose Auto Answer with headset or Auto Answer with speakerphone.
|
Note
|
Do not configure Auto Answer for devices that have shared lines.
|
|
Reject anonymous calls
|
Check this check box to reject all anonymous calls for the DN. Anonymous calls are calls with no caller ID or that have caller
ID blocked.
|
Enterprise Alternate Number / +E.164 Alternate Number
Note
|
The following fields apply to both Enterprise Alternate Numbers and +E.164 Alternate Numbers as the fields are identical for
each section.
|
|
Add Alternate Number
|
Click Add Enterprise Alternate Number to add an enterprise alternate number and associate it to this directory number.
Click Add +E.164 Alternate Number to add an +E.164 alternate number and associate it to this directory number.
|
Number Mask
|
In the text box, enter a number mask for the enterprise alternate number or +E.164 alternate number. This field can contain
only digits 0-9, X and the plus sign (+). If the Number Mask contains a plus sign, the plus sign must be the first character
in the mask. Refer to the Alternate Number field to see how the alternate number appears after the mask is applied.
Cisco Unified Communications Manager applies the mask to the directory number and creates an enterprise alternate number or
+E.164 alternate number that acts as an alias for the directory number. Other phones can dial this directory number by dialing
the enterprise number.
Enterprise Alternate Number Example
If you apply a number mask of 8XXXX to directory number 2000, Cisco Unified Communications Manager creates an enterprise alternate
number 82000 as an alias of directory number 2000. If the dialed digits of an incoming call are 82000, Cisco Unified Communications
Manager routes the call to the user that is registered to directory number 2000.
+E.164 Alternate Number Example
If you apply a number mask of 1972515XXXX to directory number 2000, Cisco Unified Communications Manager creates an +E.164
alternate number 19725152000 as an alias of directory number 2000. If the dialed digits of an incoming call are 19725152000,
Cisco Unified Communications Manager routes the call to the user that is registered to directory number 2000.
|
Alternate Number
|
This field displays the enterprise alternate number or +E.164 alternate number after the Number Mask field has been applied.
Users are able to dial the phone that is registered to this directory number by dialing this alternate number.
|
Add to Local Partition
|
Check this check box to assign this alternate number to a local route partition. Leave the check box unchecked if you do not
want to restrict access to this alternate number.
Note
|
For users in the local cluster to be able to dial this alternate number, the partition to which you assign the alternate number
must be in a local calling search space.
|
|
Route Partition
|
From the drop-down list box, choose the local route partition on which you want to assign the alternate number. Make sure
that this alternate number is unique on this partition.
|
Advertise Globally via ILS
|
Check this check box to enable ILS to advertise this alternate number to remote clusters in the ILS network.
If you leave this check box unchecked, Cisco Unified Communications Manager does not replicate this alternate number to remote
clusters in the ILS network even if the Global Dial Plan Replication feature is enabled.
Note
|
In order for Cisco Unified Communications Manager to replicate this alternate number to remote clusters, you must also set
up an ILS network and enable the Global Dial Plan Replication feature across the network.
|
|
Remove Alternate Number
|
Click Remove Enterprise Alternate Number to delete the enterprise alternate number. After you remove the alternate number, click Save.
Click Remove +E.164 Alternate Number to delete the +E.164 alternate number. After you remove the alternate number, click Save.
|
Directory URIs
|
Directory URIs
|
The fields in this section can be completed to associate directory URIs to a directory number so that users can make calls
and identify callers using directory URIs rather than directory numbers. Users can associate up to five separate directory
URIs to a single directory number, but they must select a primary URI.
To associate a directory URI to the directory number, enter the directory URI in the URI text box, select the partition on
which the URI is saved, and click Save.
The Directory URIs section contains the following fields and buttons:
-
Primary—Check this radio button to select the primary directory URI for instances where more than one directory URI is associated
to a directory number.
-
URI—Enter the directory URI address in this text box. For detailed information on valid directory URI formats, see Directory
URI format.
-
Partition—From the drop-down menu, choose the partition to which the directory URI belongs. Make sure that the directory URI
that you enter is unique within the partition that you choose. If you do not want to restrict access to the URI, choose <None> for the partition.
-
Advertise Globally via ILS—Check this check box to enable ILS to replicate this directory URI to remote clusters in the ILS
network. The maximum number of directory URIs that can be replicated is seven. If this check box is left unchecked, ILS will
not replicate this directory URI to remote clusters, even if the Global Dial Plan Replication feature is enabled. By default,
this check box is checked.
-
Remove—Click the (–) button to delete this directory URI from the directory number configuration. After the directory URI has been deleted, click
Save.
-
Add Row—When you want to associate multiple directory URIs to the directory number, click this button to add new rows on which
you can enter the additional directory URIs.
|
PSTN Failover for Enterprise Alternate Number, +E.164 Alternate Number, and URI Dialing
|
Advertised Failover Number
|
If the local cluster is part of an ILS network, and Global Dial Plan Replication is enabled, the local cluster advertises
the PSTN failover to remote clusters in the ILS network. If a remote cluster is unable to route a call via a SIP trunk to
one of the advertised directory URIs or alternate numbers that are associated with this directory number (DN), the remote
cluster can reroute the call to the advertised PSTN failover number and send the call to a PSTN gateway.
From the drop-down list box, choose one of the following options:
-
<None>—ILS does not advertise a PSTN failover option.
-
Enterprise Number (<number>)—ILS advertises the enterprise alternate number as the PSTN failover for all the alternate numbers
and directory URIs that are associated to this DN.
-
+E.164 Number (<number>)—ILS advertises the +E.164 alternate number as the PSTN failover for all the alternate numbers and
directory URIs that are associated to this DN.
Note
|
If Global Dial Plan Replication is enabled, ILS advertises the PSTN failover setting to the ILS network, regardless of whether
the Advertise Globally via ILS check box is checked for the alternate number that you choose.
|
|
External Presentation Information
|
Anonymous External Presentation
|
This field only applies to outbound calls. Check this box to send External Presentation Name and Number as Anonymous.
Default: Disabled
|
External Presentation Number
|
This field only applies to outbound calls. Enter the digits that you want to show as external presentation number.
Default: None
Note
|
-
This field accepts a maximum of 32 digits.
-
The allowed characters in the field are number 0-9, character X, *, #, \, and +.
-
When you enable Anonymous External Presentation, this field will be non-editable.
|
|
AAR Settings
|
AAR (Voice Mail, AAR Destination Mask, AAR Group)
|
The settings in this row of fields specify treatment of calls for which insufficient bandwidth exists to reach the destination.
Automated alternate routing (AAR) handles these calls that are routed to the AAR Destination Mask or Voice Mail.
Configure the following values:
-
Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window.
When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Coverage/Destination box and Calling Search Space.
-
AAR Destination Mask—Use this setting instead of the external phone number mask to determine the AAR Destination to be dialed.
-
AAR Group—This setting provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient
bandwidth. An AAR group setting of None indicates that no rerouting of blocked calls will be attempted.
|
Retain this destination in the call forwarding history
|
This setting determines whether the AAR leg of the call will be present in the call forwarding history. If you uncheck the
check box, the AAR leg of the call is not present in the call history. If you check the check box, the AAR leg of the call
will be present in the call history.
By default, the directory number configuration retains the AAR leg of the call in the call history, which ensures that the
AAR forward to voice-messaging system will prompt the user to leave a voice message.
|
Call Forward and Call Pickup Settings
|
Calling Search Space Activation Policy
|
Three possible values exist for this option:
If you select the With Configured CSS option, the Forward All Calling Search Space that is explicitly configured in the Directory
Number Configuration window controls the forward all activation and call forwarding. If the Forward All Calling Search Space
is set to None, no CSS gets configured for Forward All. A forward all activation attempt to any directory number with a partition
will fail. No change in the Forward All Calling Search Space and Secondary Calling Search Space for Forward All occurs during
the forward all activation.
If you prefer to utilize the combination of the Directory Number Calling Search Space and Device Calling Search Space without
explicitly configuring a Forward All Calling Search Space, select With Activating Device/Line CSS for the Calling Search Space
Activation Policy. With this option, when Forward All is activated from the phone, the Forward All Calling Search Space and
Secondary Calling Search Space for Forward All automatically gets populated with the Directory Number Calling Search Space
and Device Calling Search Space for the activating device.
With this configuration (Calling Search Space Activation Policy set to With Activating Device/Line), if the Forward All Calling
Search Space is set to None, when forward all is activated through the phone, the combination of Directory Number Calling
Search Space and activating Device Calling Search Space gets used to verify the forward all attempt.
If you configure the Calling Search Space Activation Policy to Use System Default, then the CFA CSS Activation Policy cluster-wide
service parameter determines which Forward All Calling Search space will be used. If the CFA CSS Activation Policy service
parameter gets set to With Configured CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward
All will be used for Call Forwarding. If CFA CSS Activation Policy service parameter gets set to With Activating Device/Line
CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be automatically populated
with the Directory Number Calling Search Space and Device Calling Search Space for the activating device.
CFA CSS Activation Policy Service Parameter:
Ensure the CFA CSS Activation Policy service parameter that displays in the Clusterwide Parameters (Feature - Forward) section
of the Service Parameter Configuration window is set correctly for call forward all to work as intended. The parameter includes
two possible values:
When the Calling Search Space Activation Policy is set to Use System Default, the value of the CFA CSS Activation Policy service
parameter gets used to determine the Call Forward All CSS.
When the option With Configured CSS is selected, the primary and secondary CFA Calling Search Space get used. When the option
With Activating Device/Line CSS is selected, the primary and secondary CFA Calling Search Space get updated with primary line
Calling Search Space and activating Device Calling Search Space.
By default, the value of the CFA CSS Activation Policy service parameter is set to With Configured CSS.
Roaming:
When a device is roaming in the same device mobility group, Cisco Unified Communications Manager uses the Device Mobility CSS to reach the local gateway. If a user sets Call Forward All at the phone, the CFA CSS is set
to None, and the CFA CSS Activation Policy is set to With Activating Device/Line CSS, then:
-
The Device CSS and Line CSS get used as the CFA CSS when the device is in its home location.
-
If the device is roaming within the same device mobility group, the Device Mobility CSS from the Roaming Device Pool and the
Line CSS get used as the CFA CSS.
-
If the device is roaming within a different device mobility group, the Device CSS and Line CSS get used as the CFA CSS.
|
Forward All
|
The settings in this row of fields specify the forwarding treatment for calls to this directory number if the directory number
is set to forward all calls. The Calling Search Space field gets used to validate the Forward All destination that is entered
when the user activates Call Forward All from the phone. This field also gets used to redirect the call to the Call Forward
All destination.
Specify the following values:
Note
|
When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
-
Destination—This setting indicates the directory number to which all calls are forwarded. Use any dialable phone number, including
an outside destination.
-
Calling Search Space—This setting applies to all devices that are using this directory number.
|
Secondary Calling Search Space for Forward All
|
Because call forwarding is a line-based feature, in cases where the device calling search space is unknown, the system uses
only the line calling search space to forward the call. If the line calling search space is restrictive and not routable,
the forward attempt fails.
Addition of a secondary calling search space for Call Forward All provides a solution to enable forwarding. The primary calling
search space for Call Forward All and secondary calling search space for Call Forward All get concatenated (Primary CFA CSS
+ Secondary CFA CSS). Cisco Unified Communications Manager uses this combination to validate the CFA destination and to forward the call.
See the description for the Calling Search Space field for information about how the combination of Primary and Secondary
CFA CSSs works
|
Forward Busy Internal
|
The settings in this row of fields specify the forwarding treatment for internal calls to this directory number if the directory
number is busy. See the description for the Busy Trigger field for information on when a line is considered busy. The call
forward destination and Calling Search Space field get used to redirect the call to the forward destination.
Specify the following values:
Note
|
When this check box is checked, the calling search space of the voice mail pilot gets used. Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
Note
|
When this check box is checked for internal calls, the system automatically checks the Voice Mail check box for external calls.
If you do not want external calls to forward to the voice-messaging system, you must uncheck the Voice Mail check box for
external calls.
|
Note
|
When you enter a destination value for internal calls, the system automatically copies this value to the Destination field
for external calls. If you want external calls to forward to a different destination, you must enter a different value in
the Destination field for external calls.
|
Note
|
If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search
spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search
space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system
is using partitions and calling search spaces. For example, if you configure the Forward Busy Destination, you should also
configure the Forward Busy Calling Search Space. If you do not configure the Forward Busy Calling Search Space and the Forward
Busy destination is in a partition, the forward operation may fail.
|
Note
|
When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search
Space setting for external calls. If you want external calls to forward to a different calling search space, you must choose
a different setting in the Calling Search Space drop-down list box.
|
|
Forward Busy External
|
The settings in this row of fields specify the forwarding treatment for external calls to this directory number if the directory
number is busy. See the description for the Busy Trigger field for information on when a line is considered busy. The call
forward destination and Calling Search Space field get used to redirect the call to the forward destination.
Specify the following values:
Note
|
When this check box is checked, the calling search space of the voice mail pilot gets used. Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
Note
|
When the Voice Mail check box is checked for internal calls, the system automatically checks the Voice Mail check box for
external calls. If you do not want external calls to forward to the voice-messaging system, you must uncheck the Voice Mail
check box for external calls.
|
Note
|
When you enter a destination value for internal calls, the system automatically copies this value to the Destination field
for external calls. If you want external calls to forward to a different destination, you must enter a different value in
the Destination field for external calls.
|
Note
|
If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search
spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search
space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system
is using partitions and calling search spaces. For example, if you configure the Forward Busy Destination, you should also
configure the Forward Busy Calling Search Space. If you do not configure the Forward Busy Calling Search Space and the Forward
Busy destination is in a partition, the forward operation may fail.
|
Note
|
When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search
Space setting for external calls. If you want external calls to forward to a different calling search space, you must choose
a different setting in the Calling Search Space drop-down list box.
|
|
Forward No Answer Internal
|
The settings in this row of fields specify the forwarding treatment for internal calls to this directory number if the directory
number does not answer. The call forward destination and Calling Search Space field get used to redirect the call to the forward
destination. Specify the following values:
Note
|
When this check box is checked, the calling search space of the voice mail pilot gets used. Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
Note
|
When this check box is checked for internal calls, the system automatically checks the Voice Mail check box for external calls.
If you do not want external calls to forward to the voice-messaging system, you must uncheck the Voice Mail check box for
external calls.
|
Note
|
When you enter a destination value for internal calls, the system automatically copies this value to the Destination field
for external calls. If you want external calls to forward to a different destination, you must enter a different value in
the Destination field for external calls.
|
Note
|
If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search
spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search
space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system
is using partitions and calling search spaces. For example, if you configure the Forward No Answer destination, you should
also configure the Forward No Answer Calling Search Space. If you do not configure the Forward No Answer Calling Search Space,
and the Forward No Answer destination is in a partition, the forward operation may fail.
|
Note
|
When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search
Space setting for external calls. If you want external calls to forward to a different calling search space, you must choose
a different setting in the Calling Search Space drop-down list box for external calls.
|
|
Forward No Answer External
|
The settings in this row of fields specify the forwarding treatment for external calls to this directory number if the directory
number does not answer. The call forward destination and Calling Search Space field get used to redirect the call to the forward
destination. Specify the following values:
Note
|
When this check box is checked, the calling search space of the voice mail pilot gets used. Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
Note
|
When this check box is checked for internal calls, the system automatically checks the Voice Mail check box for external calls.
If you do not want external calls to forward to the voice-messaging system, you must uncheck the Voice Mail check box for
external calls.
|
Note
|
When you enter a destination value for internal calls, the system automatically copies this value to the Destination field
for external calls. If you want external calls to forward to a different destination, you must enter a different value in
the Destination field for external calls.
|
Note
|
If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search
spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search
space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system
is using partitions and calling search spaces. For example, if you configure the Forward No Answer destination, you should
also configure the Forward No Answer Calling Search Space. If you do not configure the Forward No Answer Calling Search Space,
and the Forward No Answer destination is in a partition, the forward operation may fail.
|
Note
|
When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search
Space setting for external calls. If you want external calls to forward to a different calling search space, you must choose
a different setting in the Calling Search Space drop-down list box for external calls.
|
|
Forward No Coverage Internal
|
The call forward destination and Calling Search Space field get used to redirect the call to the forward destination. Specify
the following values:
Note
|
When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space. When this check box is checked for internal calls,
the system automatically checks the Voice Mail check box for external calls. If you do not want external calls to forward
to the voice-messaging system, you must uncheck the Voice Mail check box for external calls.
|
Note
|
When you enter a destination value for internal calls, the system automatically copies this value to the Destination field
for external calls. If you want external calls to forward to a different destination, you must enter a different value in
the Destination field for external calls.
|
Note
|
If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search
spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search
space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system
is using partitions and calling search spaces. For example, if you configure the Forward No Coverage destination, you should
also configure the Forward No Coverage Calling Search Space. If you do not configure the Forward No Coverage Calling Search
Space, and the Forward No Coverage destination is in a partition, the forward operation may fail.
|
Note
|
When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search
Space setting for external calls. If you want external calls to forward to a different calling search space, choose a different
setting in the Calling Search Space for external calls.
|
|
Forward No Coverage External
|
The call forward destination and Calling Search Space field get used to redirect the call to the forward destination. Specify
the following values:
Note
|
When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space. When this check box is checked for internal calls,
the system automatically checks the Voice Mail check box for external calls. If you do not want external calls to forward
to the voice-messaging system, you must uncheck the Voice Mail check box for external calls.
|
Note
|
When you enter a destination value for internal calls, the system automatically copies this value to the Destination field
for external calls. If you want external calls to forward to a different destination, you must enter a different value in
the Destination field for external calls.
|
Note
|
If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search
spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search
space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system
is using partitions and calling search spaces. For example, if you configure the Forward No Coverage destination, you should
also configure the Forward No Coverage Calling Search Space. If you do not configure the Forward No Coverage Calling Search
Space, and the Forward No Coverage destination is in a partition, the forward operation may fail.
|
Note
|
When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search
Space setting for external calls. If you want external calls to forward to a different calling search space, choose a different
setting in the Calling Search Space for external calls.
|
|
Forward on CTI Failure
|
This field applies only to CTI route points and CTI ports. The settings in this row specify the forwarding treatment for external
calls to this CTI route point or CTI port if the CTI route point or CTI port fails. Specify the following values:
Note
|
When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
-
Destination—This setting specifies the directory number to which an internal nonconnected call is forwarded when an application
that controls that directory number fails. Use any dialable phone number, including an outside destination.
-
Calling Search Space—This setting applies to all devices that are using this directory number.
|
Forward Unregistered Internal
|
This field applies to unregistered internal DN calls. The calls are rerouted to a specified Destination Number or Voice Mail.
Note
|
You must also specify the maximum number of forwards in the Service Parameters Configuration window for a Directory Number.
|
|
Forward Unregistered External
|
This field applies to unregistered external DN calls. The calls are rerouted to a specified Destination Number or Voice Mail.
Note
|
You must also specify the maximum number of forwards in the Service Parameters Configuration window for a Directory Number.
|
|
No Answer Ring Duration (seconds)
|
Used in conjunction with Call Forward No Answer Destination, this field sets the timer for how long the phone will ring before
it gets forwarded. Leave this setting blank to use the value that is set in the Cisco CallManager service parameter, Forward
No Answer Timer.
Caution
|
By default, Cisco Unified Communications Manager makes the time for the T301 timer longer than the No Answer Ring Duration time; if the set time for the T301 timer expires
before the set time for the No Answer Ring Duration expires, the call ends, and no call forwarding can occur. If you choose
to do so, you can configure the time for the No Answer Ring Duration to be greater than the time for the T301 timer. For information
on the T301 timer, choose ; choose the server, the Cisco CallManager service, and then the parameter in the window that displays.
|
|
Call Pickup Group
|
Choose the number that can be dialed to answer calls to this directory number (in the specified partition).
|
Park Monitoring
|
Park Monitoring Forward No Retrieve Destination External
|
When the parkee is an external party, the call will be forwarded to the specified destination in this field. If this field
value is empty, the parkee will be redirected to the parker’s line.
Specify the following values:
Note
|
When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
-
Destination—This setting specifies the directory number to which a parked call (from an external party) is forwarded when
the service parameter Park Monitoring Forward No Retrieve Timer expires. Use any dialable phone number, including an outside
destination.
-
Calling Search Space—A calling search space comprises an ordered list of route partitions that are typically assigned to devices.
Calling search spaces determine the partitions that calling devices search when they are attempting to complete a call.
|
Park Monitoring Forward No Retrieve Destination Internal
|
When the parkee is an internal party, the call will be forwarded to the specified destination in this field. If this field
value is empty, the parkee will be redirected to the parker’s line.
Specify the following values:
Note
|
When this check box is checked, Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.
|
-
Destination—This setting specifies the directory number to which a parked call (from an internal party) is forwarded when
the service parameter Park Monitoring Forward No Retrieve Timer expires. Use any dialable phone number, including an outside
destination.
-
Calling Search Space—A calling search space comprises an ordered list of route partitions that are typically assigned to devices.
Calling search spaces determine the partitions that calling devices search when they are attempting to complete a call.
|
Park Monitoring Reversion Timer
|
This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user
to retrieve a call that the user parked. This timer starts when the user presses the Park softkey on the phone, and a reminder
is issued when the timer expires.
The default is 60 seconds.
Note
|
If you configure a non-zero value, this value overrides the value of this parameter set in the Service Parameters window.
However, if you configure a value of 0 here, then the value in the Service Parameters window will be used.
|
|
MLPP Alternate Party Settings
|
Target (Destination)
|
Enter the number to which MLPP precedence calls should be diverted if this directory number receives a precedence call and
neither this number nor its call forward destination answers the precedence call.
Values can include numeric characters, octothorpe (#), and asterisk (*).
|
MLPP Calling Search Space
|
From the drop-down list box, choose the calling search space to associate with the MLPP alternate party target (destination)
number.
|
MLPP No Answer Ring Duration (seconds)
|
Enter the number of seconds (between 4 and 60) after which an MLPP precedence call will be directed to this directory number
alternate party if this directory number and its call-forwarding destination have not answered the precedence call.
Leave this setting blank to use the value that is set in the Cisco Unified Communications Manager enterprise parameter, Precedence Alternate Party Timeout.
|
Confidential Access Level
|
Select the appropriate CAL value from the drop-down list box.
|
Confidential Access Mode
|
From the drop-down list box, select one of the following options to set the CAL mode:
|
Call Control Agent Profile
|
Select the Call Control Agent Profile to associate to the directory number user. Configure a Call Control Agent Profile from
the menu.
|
Line Settings for All Devices
|
Hold Reversion Ring Duration (seconds)
|
Enter a number from 0 to 1200 (inclusive) to specify the wait time in seconds before issuing a reverted call alert to the
holding party phone.
If you enter a value of 0, Cisco Unified Communications Manager does not invoke the reverted call feature for a held call.
At installation, this field remains blank. If you leave this setting blank, the Hold Reversion Duration timer setting for
the cluster applies.
|
Hold Reversion Notification Interval (seconds)
|
Enter a number from 0 to 1200 (inclusive) to specify the interval time in seconds for sending periodic reminder alerts to
the holding party phone.
If you enter a value of 0, Cisco Unified Communications Manager does not send reminder alerts.
At installation, this field remains blank. If you leave this setting blank, the Hold Reversion Notification Interval timer
setting for the cluster applies.
Note
|
SCCP phones support a minimum Hold Reversion Notification Interval (HRNI) of 5 seconds, whereas SIP phones support a minimum
of 10 seconds. SCCP phones set for the minimum HRNI of 5 seconds may experience a Hold Reversion Notification ring delay of
10 seconds when handling calls involving SIP phones.
|
|
Party Entrance Tone
|
From the Party Entrance Tone drop-down list box, choose one of the following options:
-
Default—Use the value that you configured in the Party Entrance Tone service parameter.
-
On—A tone plays on the phone when a basic call changes to a multi-party call; that is, a barge call, cBarge call, ad hoc conference,
meet-me conference, or a joined call. In addition, a different tone plays when a party leaves the multi-party call. If the
controlling device, that is, the originator of the multi-party call has a built-in bridge, the tone gets played to all parties
if you choose On for the controlling device. When the controlling device leaves the call, Cisco Unified Communications Manager identifies whether another device on the call can play the tone; if another device on the call can play the tone, Cisco Unified Communications Manager plays the tone. If the controlling device cannot play the tone, Cisco Unified Communications Manager does not play the tone even if you enable the party entrance tone feature.
-
Off—A tone does not play on the phone when a basic call changes to a multi-party call.
|
Line [number] on Device [device name]
Note
|
These fields display only after you associate this directory number with a device.
|
|
Display (Internal Caller ID)
|
Leave this field blank to have the system display the extension.
Use a maximum of 30 characters. Typically, use the user name or the directory number (if using the directory number, the person
receiving the call may not see the proper identity of the caller).
Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click
the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
|
ASCII Display (Internal Caller ID)
|
This field provides the same information as the Display (Internal Caller ID) field, but you must limit input to ASCII characters.
Devices that do not support Unicode (internationalized) characters display the content of the ASCII Display (Internal Caller
ID) field.
Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click
the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
|
Line Text Label
|
Use this field only if you do not want the directory number to show on the line appearance. Enter text that identifies this
directory number for a line/phone combination.
Suggested entries include boss name, department name, or other appropriate information to identify multiple directory numbers
to secretary/assistant who monitors multiple directory numbers.
Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click
the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
|
External Phone Number Mask
|
Indicate phone number (or mask) that is used to send Caller ID information when a call is placed from this line.
You can enter a maximum of 24 number, the international escape character +, and "X" characters. The Xs represent the directory number and must appear at the end of the pattern. For example, if you specify
a mask of 972813XXXX, an external call from extension 1234 displays a caller ID number of 9728131234.
Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click
the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
|
Visual Message Waiting Indicator Policy
|
Use this field to configure the handset lamp illumination policy. Choose one of the following options:
Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click
the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
|
Audible Message Waiting Indicator Policy
|
Use this field to configure an audible message waiting indicator policy. Choose one of the following options:
-
Off
-
On—When you select this option, you will receive a stutter dial tone when you take the handset off hook.
-
Default—When you select this option, the phone uses the default that was set at the system level.
|
Ring Setting (Phone Idle)
|
Use this field to configure the ring setting for the line appearance when an incoming call is received and no other active
calls exist on that device. Choose one of the following options:
-
Use system default
-
Disable
-
Flash only
-
Ring once
-
Ring
Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click
the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
Note
|
Turning on MLPP Indication (at the enterprise parameter, device pool, or device level) disables normal Ring Setting behavior
for the lines on a device, unless MLPP Indication is turned off (overridden) for the device.
|
Note
|
The "Disable " or "Flash only" setting options apply only for the handset. The led light on the phone button line will still flash.
|
|
Ring Setting (Phone Active)
|
From the drop-down list box, choose the ring setting that is used when this phone has another active call on a different line.
Choose one of the following options:
-
Use system default
-
Disable
-
Flash only
-
Ring once
-
Ring
-
Beep only
Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click
the Propagate Selected button. (The check box at right displays only if other devices share this directory number.)
Note
|
Turning on MLPP Indication (at the enterprise parameter, device pool, or device level) disables normal Ring Setting behavior
for the lines on a device, unless MLPP Indication is turned off (overridden) for the device.
|
Note
|
The "Disable " or "Flash only" setting options apply only for the handset. The led light on the phone button line will still flash.
|
|
Call Pickup Group Audio Alert Setting (Phone Idle)
|
This field determines the type of notification an incoming call sends to members of a call pickup group. If the called phone
does not answer, the phones in the call pickup group that are idle will either hear a short ring (ring once) or hear nothing
(disabled).
-
Use System Default—The value of this field gets determined by the setting of the Cisco CallManager service parameter Call
Pickup Group Audio Alert Setting of Idle Station.
-
Disable—No alert is sent to members of the call pickup group.
-
Ring Once—A short ring is sent to members of the call pickup group.
|
Call Pickup Group Audio Alert Setting (Phone Active)
|
This field determines the type of notification an incoming call sends to members of a call pickup group. If the called phone
does not answer, the phones in the call pickup group that are busy will either hear a beep (beep beep) or hear nothing (disabled).
-
Use System Default—The value of this field gets determined by the setting of the Cisco CallManager service parameter Call
Pickup Group Audio Alert Setting of Busy Station.
-
Disable—No alert is sent to member of the call pickup group.
-
Beep Only—A beep beep is sent to members of the call pickup group.
|
Recording Option
|
This field determines the recording option on the line appearance of an agent. The default recording option is Call Recording
Disabled.
Choose one of the following options:
-
Call Recording Disabled—Calls made on this line appearance cannot be recorded.
-
Automatic Call Recording Enabled—Calls made on this line appearance are recorded automatically.
-
Selective Call Recording Enabled—Calls made on this line appearance can be recorded using a softkey or programmable line key
that is assigned to the device, a CTI-enabled application, or both interchangeably.
Selective recording supports two modes:
-
Silent recording—Call recording status is not reflected on the Cisco IP device display. Silent recording is typically used
in a call center environment to allow a supervisor to record an agent call. A CTI-enabled application running on the supervisor
desktop is generally used to start and stop the recording for an agent-customer call.
-
User recording—Call recording status is reflected on the Cisco IP device display. A recording can be started or stopped using
a softkey, programmable line key, or CTI-enabled application running on the user desktop. To enable user recording, add the
Record softkey or programmable line key to the device template. Do not add the Record key if only silent recording is desired.
When the recording option is set to either Automatic Call Recording Enabled or Selective Call Recording Enabled, the line
appearance can be associated with a recording profile.
When automatic recording is enabled, start- and stop-recording requests using a softkey, programmable line key, or CTI-enabled
application are rejected.
|
Recording Profile
|
This field determines the recording profile on the line appearance of an agent. Choose an existing recording profile from
the drop-down list box. To create a recording profile, use the menu option.
The default value specifies None.
|
Recording Media Source
|
This field determines the recording media source option on the line appearance.
Choose one of the following options:
Note
|
For non-BIB devices, the default option is Gateway Preferred.
|
|
Monitoring Calling Search Space
|
The monitoring calling search space of the supervisor line appearance must include the agent line or device partition to allow
monitoring the agent.
Set the monitoring calling search space on the supervisor line appearance window. Choose an existing calling search space
from the drop-down list box.
The default value specifies None.
|
Log Missed Calls
|
If the check box displays as checked, which is the default for this setting, Cisco Unified Communications Manager logs missed calls in the call history for the shared line appearance on the phone. If you uncheck the check box, missed calls
do not get logged to the shared line appearance.
|
Multiple Call/Call Waiting Settings on Device [device name]
Note
|
These fields display only after you associate this directory number with a device.
|
|
Maximum Number of Calls
|
You can configure up to 200 calls for a line on a device, with the limiting factor being the total number of calls that are
configured on the device. As you configure the number of calls for one line, the calls that are available for another line
decrease.
The default specifies 4. If the phone does not allow multiple calls for each line, the default specifies 2.
For CTI route points, you can configure up to 10,000 calls for each port. The default specifies 5000 calls. Use this field
in conjunction with the Busy Trigger field.
Note
|
Although the default specifies 5000 calls for maximum number of active calls that can be configured on a CTI route point,
Cisco recommends that you set the maximum number of calls to no more than 200 per route point. This will prevent system performance
degradation. If the CTI application needs more than 200 calls, Cisco recommends that you configure multiple CTI route points.
|
Tip
|
If you use the external call control feature, and the policies on the policy server dictate that a chaperone must monitor
and record calls, make sure that you set the Maximum Number of Calls setting to 2 and set the Busy Trigger setting to 1.
|
|
Busy Trigger
|
This setting, which works in conjunction with Maximum Number of Calls and Call Forward Busy, determines the maximum number
of calls to be presented at the line. If maximum number of calls is set for 50 and the busy trigger is set to 40, incoming
call 41 gets rejected with a busy cause (and will get forwarded if Call Forward Busy is set). If this line is shared, all
the lines must be busy before incoming calls get rejected.
Use this field in conjunction with Maximum Number of Calls for CTI route points. The default specifies 4500 calls.
|
Forwarded Call Information Display on Device [device name]
Note
|
These fields display only after you associate this directory number with a device.
|
|
Caller Name
|
Checking this check box will cause the caller name to display upon call forward.
|
Caller Number
|
Checking this check box will cause the caller number to display upon call forward.
|
Redirected Number
|
Checking this check box will cause the number that was redirected to display upon call forward.
|
Dialed Number
|
Checking this check box will cause the original dialed number to display upon call forward.
|
Users Associated with Line
Note
|
This information displays only after you associate this directory number with a device.
|
|
(user name)
|
This pane displays the end users that are associated with this line.
To associate end users with this line, click the Associate End Users button, which causes the Find and List Users popup window
to display. In the popup window, you can use the Find function to find end users to associate with this line. After you have
found the end users to associate with this line, click the Add Selected button, and the selected end users will be added to
the Users Associated with Line pane for this line.
For each associated end user, the following information displays:
-
Full Name—This column displays the last name and first name entries for the associated end user.
-
User ID—This column displays the user ID of the associated end user.
-
Permission—Click the i button to display the user privilege information for this end user.
After at least one end user has been associated with this line, the following additional buttons display:
-
Select All—Click this button to select all end users that are associated with this line.
-
Clear All—Click this button to deselect all end users that are associated with this line.
-
Delete Selected—After selecting any end users that you wish to dissociate from this line, click this button. Doing so dissociates
the end users from this line, but does not delete the end user records.
|