Step 1 To launch the profile editor from ASDM and create a new profile, follow the steps in the “Creating and Editing an AnyConnect Client Profile Using the Integrated AnyConnect Profile Editor” section. After you have used the profile editor integrated with ASDM to create client profiles for the customer feedback module, continue to Step 2.
Step 2 Open ASDM and choose
Configuration > Remote Access VPN > Network (Client) Access > AnyConnect Client Profile
Step 3 Choose the AnyConnect Customer Experience Feedback client profile you created and click
. The Customer Experience Feedback profile editor opens.
Step 4 The default is for the customer experience feedback module to be enabled. If you do not want to participate in providing feedback, you must disable this item. This disabling can occur any time after installation and is the preferred method for opting out of the customer feedback experience.
Note If customer experience feedback is enabled, Cisco Web Security Appliance (WSA) is not used, because the device using the customer experience feedback module takes over the telemetry role. When customer experience feedback is disabled, telemetry data is sent to the WSA.
Step 5 The default is to include a crash report. Administrators must clear the checkbox if they do not want to collect crash reports generated by AnyConnect.
Step 6 Cisco recommends that administrators enter a customer key or ID of their choice. This key attaches the data to your organization if you would like to allow Cisco to identify information specifically from your organization; otherwise, Cisco is not capable of grouping reports by organization.