Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.
Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.
Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.
Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.
Take advantage of global, 24-hour access to our Technical Assistance Center for covered devices.
Videos, training, case studies, and other online resources are available around the clock.
Network devices are replaced when needed. Choose from 2-hour, 4-hour, and next-business-day options.
Our comprehensive web-based user community provides self-service support of smart capabilities.
This service gives you access to operating system software updates and upgrades.
Devices enabled with Smart Call Home run continuous diagnostics and send immediate alerts when a problem comes up.
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"Smart Net Total Care is a lifesaver. ... It’s the sort of tool that gives you a big picture of your network environment. With a lean IT organization the automation on the Smart Net Total Care backend makes a small team’s performance large in execution and impossible otherwise. It’s a force-multiplier!"John Baldwin, IT Manager for Infrastructure Projects and Architectures, Pella Corporation
A consultative engagement helps you gain complete and accurate visibility into your installed-base inventory.
Our experts help you enable, use, and get support for your smart capabilities.