Guest

Cisco Jabber Guest

Collaborate with Public Web and Mobile Users

Help guest users easily interact with enterprise workers by using real-time communications that are high quality, standards-based, and comprehensive. Guests simply click a URL, website link, or mobile application to start the interaction. Build these capabilities into your website or mobile application with the included SDKs, or use the Jabber Guest client experiences.

Features and Capabilities

Cisco Jabber Guest offers many features and capabilities, and it applies to several different use cases. Uses can range from one-time interactions with customer service or sales departments, including remote experts, to general-purpose, frequent interactions with customers, partners, and suppliers.

Expand Your Business Reach and Cut Costs

With Cisco Jabber Guest, you can expand your business reach and reduce costs through more intimate and effective customer interactions. Offer simple, lightweight browser and mobile video calls to customers, partners, and associates, as well as corporate users.

Streamline the User Experience

You can also help streamline the user experience with instant, real-time communication that is as easy as opening a webpage. Guest users do not require an account, password, or registration.

Protect Your Investment and Simplify Upgrades

This solution helps you protect your investment and simplify your upgrade path by building upon your Cisco Unified Communications, collaboration, and video investments. Cisco Jabber Guest is designed to use web advancements such as HTML5 and upcoming standards such as WebRTC.

Match Deployment to Your Requirements

Benefit from deployment flexibility that matches your application requirements. Use either a browser-based (PC or Mac) or mobile application (iPad and iPhone) deployment model. Developers can use the available SDKs to embed experiences in websites and mobile applications. The Cisco Jabber Developer site can help you learn more and get started.

Offer Standards-Based Communications

With this solution, you can provide standards-based voice and video communications. Use your installed corporate Cisco communications and security infrastructure. No parallel infrastructure is required.

Specifications at a Glance

Required Solution Components

  • Cisco Expressway product line
  • Cisco Unified Communications Manager
  • Endpoints reachable through Cisco Unified Communications Manager
  • Jabber Guest components, including mobile application, desktop browser experience, Web SDK, mobile SDK, and server virtual machine

Optional Solution Components

  • Cisco TelePresence Server and Cisco TelePresence MCUs
  • Cisco Remote Expert solution suite

Note: See the product documentation for detailed component hardware and software requirements.

Enhance Customer Interactions

Enhance Customer Interactions

Add voice, video, and data sharing to your website, email, and mobile apps.

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Make Experts Easy to Find

Make Experts Easy to Find

Extend Unified Communications benefits to the entire ecosystem of an enterprise.

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Offer Temporary Guest Access

Offer Temporary Guest Access

Help experts, associates, customers, partners, and suppliers reach your employees.

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