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Cisco Software Activation on Integrated Services Routers

Cisco’s Integrated Services Routers Generation Two Licensing and Packaging

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Contents

Software Activation Quick Start

Options for Managing Software Activation Licenses

Software Activation Overview

Software Activation Terminology and Details

Universal Image

Unique Device Identifier (UDI)

Software Activation License (SAL)

Product Activation Key (PAK)

Cisco License Manager

License Types Available on the ISR G2

Permanent Licenses

Temporary Licenses

Feature Licenses

Software Activation Feature Licenses

Right to Use Feature Licenses

Subscription Licenses

Counted Licenses

Universal IOS Packaging Overview

Migration to Simplified packaging on Next Generation ISRs

Introduction to Cisco Licensing Portal

Software Activation Use Cases

Ordering a PAK

Installing a License

Generating and Installing a License with Cisco's Licensing Portal

Installing a License with IOS "call home"

Installing a License with an EEM Script

Installing a License with Cisco License Manager (CLM)

Rehosting a License

Rehosting a License with Cisco's Licensing Portal

Rehosting a License with IOS "Call Home"

Rehosting a License with CLM

RMA

Without CLM

Using CLM

Changing IOS Software Version

Rebooting a Device

Software Activation Deployment

Maintenance Provider Guidelines for Managing Software Activation

Channel Partners Guidelines for Managing Software Activation

Software Licenses Available on the ISR G2

Technology Package Licenses

Feature Licenses

Software Activation Feature Licenses

Right to Use Feature Licenses

Subscription Licenses

Feature License Details

Right to Use License

Licensing and Packaging Q&A on ISR G2

Universal Image

PAK

Licenses

References


Software Activation Quick Start

Cisco's Integrated Services Routers Generation 2 (ISR G2), built for the next wave of branch office evolution, enables services on demand through the use of software licensing which enables customers to realize operational savings through ease of software ordering and management. The audience for this document is partners, customers, network operators and administrators who deal with procuring, upgrading and replacing software on Integrated Services Routers.
When you order a new ISR G2 platform, the router is shipped with a single universal IOS software image and the corresponding permanent technology and feature licenses that were configured at the time of ordering from Cisco. License activation is not necessary for factory ordered preconfigured licenses prior to use. Licenses are not tied to a particular software image version, therefore once a license in installed on the router migration from release to release can occur without the need to obtain new licenses.
While the predominant licensing and feature activation method for the ISR G2's will be through Cisco Software Activation, there will also be a few features for which Right to Use licensing will still be provided, which are trust based and do not require any activation.
The following prerequisites apply if you are upgrading or installing a new software activation license on Cisco ISR G2:

• If you do not have a cisco.com username and password, get your username and password by registering at Cisco.com.

• It is recommended that you familiarize yourself with the Cisco software licensing concepts detailed in the Cisco Software Activation Conceptual Overview chapter in the Cisco IOS Software Activation Configuration Guide.

The following steps outline how to install Software Activation licenses for upgrades after initial purchase.

1. Buy Cisco Product Number for the Software Upgrade (e.g. SL-XX-DATA-K9) for upgrading ISR G2 with DATA technology package functionality

2. Cisco will provide the user with a Product Authorization Key (11 digit alphanumeric key)

3. Access the Cisco Licensing portal at www.cisco.com/go/license and provide the PAK, Serial Number and Product Id of the device to generate a unique license file for the device that can be downloaded or emailed to you.

4. Install the license on the device and reboot to upgrade the software functionality on the router.

When an RMA is conducted, Software Activation licenses other then IP Base, will need to be transferred from the failed device to the replacement device to achieve equivalent software functionality on the replacement router. One needs to know the Product Id and Serial number of the failed and replacement device and needs to interact with Cisco licensing portal to transfer licenses from failed device to replacement device.

Options for Managing Software Activation Licenses

There are multiple options for generating and managing the software activation licenses on your router.

Cisco License Manager: Software application that lets you generate, register, install, and manage software licenses on multiple devices on your network.

Cisco License Call Home: Lets you interact with the Cisco Product License Registration portal directly from your router CLI to generate, install, and manage your licenses.

Cisco Product License Registration Portal: Lets you manually generate and register software licenses through a registration web portal. These licenses can then be copied to, installed and managed directly on your devices using Cisco IOS CLI.

Software Activation Overview

Cisco IOS Software has traditionally been covered by a right-to-use license with one license associated with each device. When a customer began using a Cisco product, the usage automatically constituted acceptance of the license agreement and validated the license for that customer. While this practice made it relatively easy to deploy and begin using the Cisco product, it had implications for tracking hardware and software systems, adding service features, updating and upgrading images, and transferring licenses.
A new software activation approach, introduced with the ISR G2, addresses these issues. Users will now be able to integrate software activation and licensing into their business processes, as well as benefit from the ability to automate and easily track new license deployments across their infrastructures. The ISR G2 will have a universal Cisco IOS Software image installed encompassing all IOS functionality. This means that a consistent image is deployed and only one archive image must be maintained per device. This presents a significant reduction in the number of images that need to be qualified and approved for any network.
A Software Activation License is also preinstalled on the device, which activates the specific functionality that the user procures. Each Software Activation License is unique to a specific device and functions only with that device. The Software Activation License includes that router's product ID number, serial number, and a Product Authorization Key (PAK). When a user purchases new software capabilities for a deployed router, the user receives a PAK-a short alphanumeric string provided by Cisco as a "proof of purchase" when a software feature set is purchased from Cisco. This PAK is used for generating software licenses on specific routers. A new license is needed only when adding new feature sets. For example, advancing a device from the IP base feature set to DATA technology package feature set requires a new Software Activation License. However, migrating software images from one release to another (e.g. from 15.0(1)T to 15.0(2)T) does not require a new license.
When the device is powered on, the Software Activation License is examined by Cisco IOS Software, which activates the appropriate feature sets. Unlike previous right-to-use licenses, the new approach helps users simplify deployment of new routers and maintain an accurate record of the specific image, functionality, and additional features that are activated on each device by providing a definitive mechanism that ensures the correct software features are licensed on every device.

Software Activation Terminology and Details

Universal Image

Each 1900, 2900 and 3900 system is loaded with a universal Cisco IOS image. Universal IOS image contains all Cisco IOS features. The level of Cisco IOS functionality available is determined by the combination of one or more licenses installed on the device.
There will be two versions of universal images supported on the next generation ISRs.

1. Universal images with the "universalk9" designation in the image name: This universal image offers all the Cisco IOS features including strong crypto features such as VPN payload, Secure UC etc.

2. Universal images with the universalk9_npe" designation in the image name: The robust licensing encryption solution provided by Cisco Software Activation satisfies requirements for the export of encryption capabilities. However, some countries have import requirements that require that the device does not support any strong crypto functionality such as VPN payload etc. in any form. To satisfy the import requirements of those countries, this universal image does not support any strong payload encryption such as VPN payload, secure voice etc. This image supports threat defense features through SECNPE-K9 license.

Unique Device Identifier (UDI)

The Unique Device Identifier is made up of two components: the Product ID (PID) and Serial Number (SN). Serial Number is an 11 digit number which uniquely identifies a device. The Product ID identifies the type of device. This information can be found using the "show license UDI" command on the router CLI. This information is also present on a pull-out label tray found on the device. You may have to remove "V01" that follows the PID. eg. use only "CISCO2921/K9", instead of "CISCO2921/K9 V01".

Figure 1.

Software Activation License (SAL)

A Software Activation License is provided by Cisco by specifying the Product Id, Serial Number of the device and the Product Activation Key (PAK). i.e. Product ID + Serial Number + PAK = Software Activation License. New devices are shipped with Software Activation License pre-installed for features ordered with the router. New functionality can be enabled with a new SAL. A Software Activation License (SAL) enables specific functionality e.g. DATA technology package license enables DATA technology functionality in the IOS Universal image. Each SAL is unique to a particular device and cannot be used on a different device. A technology package or feature set is purchased via a "Product Activation Key" (PAK).
A Software Activation License is an XML text file with a .lic extension(example below).

Figure 2.

Product Activation Key (PAK)

A PAK is an 11 digit alphanumeric key created by Cisco manufacturing that identifies a specific software purchase. PAKs are not tied to a specific device until they are used to generate a software activation license. PAKs can be ordered independently for feature upgrades. PAKs do not have an expiration date and can be redeemed any time after purchase.
Delivery of PAKs can be paper based or electronic. Paper based PAKs begin with SL- for technology package licenses and FL- for Feature licenses. Customers ordering paper based PAKs are sent a software claim certificate by mail identifying their PAK string. Below is the example of a PAK.
Product Name: SL-XX-DATA-K9=
Product Qty: 1
Product Authorization Key: 4XCSL26588E
Electronic PAKs begin with L-SL for technology package licenses and L-FL for Feature licenses. Customers ordering an electronic PAK receive an email which points to a secure portal where they can download a pdf file containing the PAK information shown above. This information is sent to the customer in a matter of minutes after purchase.

Cisco License Manager

Cisco ® License Manager is a free software application that helps system administrators easily acquire and deploy Cisco IOS ® Software licenses on Cisco devices-as well as manage the status of licenses for an entire network. CLM version 3.0 fully supports the ISR G2.
For more details and to download CLM, please visit http://www.cisco.com/go/clm.

License Types Available on the ISR G2

Permanent Licenses

Permanent licenses are valid for the life of the device on which it is installed. Some examples of permanent licenses are IOS Technology Packages (IPB, UC, SEC, DATA), Feature Licenses such as SSL VPN etc.

Temporary Licenses

Temporary licenses are used for evaluating new capabilities or in emergency situations. A temporary license allows a feature set to be used for 60 days of actual usage. When the 60-day period expires, the device will continue to operate normally until reloaded. After the reload, the device will default to the original functionality before the temporary license was enabled. Only actual time that the temporary license is enabled counts towards the 60 day limit. The Cisco Technical Assistance Center (TAC) can provide an extension license for longer trials or other circumstances.

Feature Licenses

Some individual features can be enabled or disabled by license keys. These features check for their licenses before enabling themselves. A feature license will typically have a prerequisite before it will function such as a requirement for a Universal Communication license before a CUBE feature license will function. Some examples of feature licenses are CME, CUBE etc.
There are two types of Feature licenses.

Software Activation Feature Licenses

These are typically upgrades to one or more technology Package Licenses and can be included on new routers or upgraded through Cisco Software Activation. These licenses are enforced through Cisco Software Licensing framework.

Right to Use Feature Licenses

These licenses follow the traditional licensing model and do not use Cisco Software Activation. They can be ordered when the router is initially purchased or at a later date.

Subscription Licenses

Subscription licenses are time-based licenses that require the subscriber to periodically renew or the license will expire after an agreed-upon time. Some examples of Subscription license are URL Filtering and IPS.

Counted Licenses

Feature licenses can be either uncounted licenses or counted licenses. Uncounted licenses do not have any count and simply enable the unrestricted feature on the router when activated. Counted licenses enable a defined number of uses e.g. CME User Licenses

Universal IOS Packaging Overview

The Cisco ISR 1900, 2900 and 3900 Series adopt the Universal IOS image model enabling customers to future proof their networks. This revolutionary software module offers a simplified choice of software technology packages providing operational efficiencies and reduced test cycles to enable faster deployment of services. Unlocking of feature sets in the universal image is supported by using Cisco Software license keys.
The simplified packaging model will simplify Software Management through four IOS enforceable technology package licenses that enable full suite of IOS software functionality. IOS technology package upgrades can be done by enabling a new license key, reducing the need for truck-rolls to remote offices. The model supports the "pay as you grow" model by allowing purchase of upgrade as you need via Cisco Software Licensing.
The Universal IOS image is loaded by Cisco manufacturing on all shipped routers. IOS Universal Image contains all IOS features. Feature sets in the universal image are unlocked using licensing keys i.e. the level of IOS functionality available is determined by the license applied to the device. A new license only needs to be applied to upgrade IOS functionality on the router .Maintenance upgrades of IOS i.e. moving from one IOS universal image version to another does not require a new licensing key. Reboot of router is also licensing transparent.

Figure 3. IOS Packaging Model for 1900, 2900 and 3900 ISRs

Each device ships with Universal image. IPBase, DATA, UC (Unified Communications) and SEC (Security) technology packages are enabled in the universal image via Cisco Software Activation licensing keys. Each licensing Key is unique to a particular device and is obtained from Cisco by providing the product ID and serial number of the router and a Product Activation Key (PAK), which is provided by Cisco at time of Software purchase. Cisco installs license key(s) for software specified at time of initial router purchase.
On each shipped device IPBase software activation key is installed by default. Additional keys are installed by manufacturing depending on the customer order.
The details of each technology package license can be found in the table below. The new ISR routers also offer Software Activation feature license and Right to Use Feature licenses. The Software Activation feature licenses use the same Software Activation model as the Technology package licenses, while Right to Use Feature licenses are not enforced. Feature licenses work in conjunction with technology package licenses e.g. SSLVPN feature license requires SEC technology package license.

Technology Package

Details

Software Activation Feature Licenses

Right to Use Feature Licenses

IPBaseK9

Offers features found in IPBase IOS image on ISR 1800,2800 and 3800 + Flexible Netflow + IPV6 parity for IPV4 features present in IPBase. Some of the key feature are AAA BGP, OSPF, EIGRP, ISIS, RIP PBR IGMP, Multicast DHCP HSRP, GLBP NHRP HTTP HQF QoS ACL, NBAR GRE CDP, ARP NTP PPP PPPoA PPPoE RADIUS TACACS SCTP SMDS SNMP STP VLAN DTP IGMP Snooping SPAN WCCP ISDN ADSL over ISDN NAT-Basic X.25, RSVP, NTP, Flexible Netflow etc.

None

None

SECK9

Offers the security features found in Advanced Security IOS image on ISR 1800,2800 and 3800 e.g. IKE v1 / IPsec / PKI, IPsec/GRE, Easy VPN w/ DVTI, DMVPN, Static VTI, Firewall, Network Foundation Protection,GETVPN etc.

SSLVPN (counted)

Intrusion Prevention (Subscription)

Content Filtering (Subscription)

None

UC

Offers the UC Features found in IPVoice IOS image on ISR 1800,2800 and 3800 e.g. TDM/PSTN Gateway, Video Gateway[H320/324],Voice Conferencing, Codec Transcoding, RSVP Agent (voice), FAX T.37/38, CAC/QOS, Hoot-n-Holler etc.

Gatekeeper

Land Mobile Radio

CME: Voice & Video (counted)

SRST: Voice & Video (Counted)

VXML/IVR Gateway (Counted)

CUBE [IPIP Gateway] (Counted)

DATA

Data features found in SP Services and Enterprise Services IOS image on ISR 1800,2800 and 3800 e.g. MPLS, BFD, RSVP ,L2VPN, L2TPv3 ,Layer 2 Local Switching , Mobile IP, Multicast Authentication,FHRP-GLBP ,IP SLAs, PfR ,DECnet, RSRB, BIP, DLSw+, FRAS, Token Ring ,ISL, IPX ,STUN, SNTP, SDLC, QLLC etc.

SNA Switching

None

Migration to Simplified packaging on Next Generation ISRs

The table below outlines the suggested migration from reformation packaging in ISRs to Simplified packaging on Next generation ISRs. The transition matrix outlines transition with feature parity in mind across transitions.

IOS Reformation Packaging

Suggested Transition

IPBase

IPBase

IP Voice

UC

Enterprise Base

DATA

Enterprise Services

DATA + UC

SP Services

DATA + UC (for feature parity and Enterprise Features)

Advanced Security

SEC

Advanced IP Services

SEC+ UC +DATA (for feature parity and Enterprise Features)

Advanced Enterprise Services

SEC+ UC + DATA

Introduction to Cisco Licensing Portal

The Cisco licensing portal can be found at http://www.cisco.com/go/license. The portal can be used to:

• Convert a PAK to a license

• Manage and look up licenses on a given router by providing the PID and Serial number of the router

• Transfer licenses from a failed device to a replacement device as part of the RMA process

• Request temporary trial licenses for technology packages and features

Software Activation Use Cases

Ordering a PAK

Summary Steps:

1. Go to Cisco order portal to order a PAK just like any Cisco product

2. PAK will be delivered by mail or electronically (eDelivery) depending on which SKU you choose

Installing a License

Prerequisites:

• Obtain the necessary PAK, which is a 11 digit ID that can be delivered by mail or electronically

• Need to have a valid Cisco username/password

• Retrieve serial number and PID with "show license udi" command or from the router label tray

Generating and Installing a License with Cisco's Licensing Portal

The Cisco Product License Registration Portal is a self-serve portal on Cisco.com where you can obtain product licenses and perform other license related operations.
Summary Steps:

1. Have the purchased PAK and device UDI available.

2. Log in to Cisco's licensing portal with Cisco username and password.

3. Fill in and verify necessary information and submit the license registration.

4. Download the license from web site directly or obtain from Cisco's email.

Detailed Steps:

1. Log into Cisco license web portal with a Cisco.com username and password.

2. Enter a previously purchased Product Authorization Key (PAK) and click "SUBMIT" button.

3. Enter additional PAKs if needed to combine multiple features into a single license file. Click the "All Done" button under Product Information table when complete.

4. Enter the "Product Id" and "Serial Number" from the target router you're generating licenses for. Read the End-User License Agreement and check the "Agreement" box. Edit/Verify "Registration Information" and "End User Information". This is important to ensure that the license file reaches the correct email address. Click "Continue".

5. Verify "Summarized Information" and click "Submit".

6. Registration and license generation is now complete. Download the license either from the web site by clicking "Download License" button or from the attachment of the email sent from Cisco.

7. Copy the license file to the target router and install the new license on the device with "license install" command.

c2951-lic1#copy tftp flash0:
Address or name of remote host []? 223.255.254.254
Source filename []? /tftpboot/lmxiang/FHH1216P07R_20090528163510702.lic
Destination filename [FHH1216P07R_20090528163510702.lic]?
Accessing tftp://223.255.254.254//tftpboot/lmxiang/FHH1216P07R_20090528163510702.lic...
Loading /tftpboot/lmxiang/FHH1216P07R_20090528163510702.lic from 223.255.254.254 (via GigabitEthernet0/0): !
[OK-1149 bytes]
1149 bytes copied in 0.548 secs (2097 bytes/sec)
c2951-lic1#license install flash0:FHH1216P07R_20090528163510702.lic
Installing licenses from "flash0:FHH1216P07R_20090528163510702.lic"
Installing...Feature:securityk9...Successful:Supported
1/1 licenses were successfully installed
0/1 licenses were existing licenses
0/1 licenses were failed to install
c2951-lic1#
*May 28 16:27:28.861 PDT: %LICENSE-6-INSTALL: Feature securityk9 1.0 was installed in this device. UDI=CISCO2951:FHH1216P07R; StoreIndex=2:Primary License Storage

Installing a License with IOS "call home"

You can interact with Cisco Product License Registration directly from the device using the Cisco License Call Home interface. The Cisco License Call Home feature works as a client/server model. Each transaction requires a separate connection to the Cisco licensing infrastructure.
Prerequisites:

• The router must have an Internet connection with https access to Cisco.com. Please refer http://www.cisco.com/en/US/docs/ios/csa/configuration/guide/csa_callhome_ps6441_TSD_Products_Configuration_Guide_Chapter.html for details.

• Obtain the desired PAK from Cisco.

Summary Steps:

1. Download and install the licenses with "license call-home install pak xxxxxx" command.

Detailed Steps:

1. Install the license with "license call-home install pak" command, select the correct SKU(s) and then provide the user's detail. Licenses will be downloaded and installed automatically.

c2951-lic1#license call-home install pak 4XCSL17E380
CCO User name : CiscoUser
CCO password :
!
.....................
Pak Number : 4XCSL17E380
Pak Fulfillment type: PARTIAL
SKU Name : L-2900-LIC
SKU Type : NOMAPPING
Description : L-2900-LIC :
Ordered Qty : 1
Platform Supported : N/A
1. SKU Name : L-29-DATA-K9
SKU Type : Feature
Description : L-29-DATA-K9 :
Ordered Qty : 1
Available Qty : 1
Feature List :
Feature name: datak9 Count: Uncounted
Platform Supported : N/A
Select SKU to install [1-1] or Quit: 1
Selected SKU is : L-29-DATA-K9
Please enter the user's detail:
First Name : YourFirstName
Last Name : YourLastName
Title : YourTitle
Company Name : YourCompanyName
Address1 : YourAddress
Address2 [Optional]:
City : YourCity
State : YourState
Province [Optional]:
Zipcode : 95134
Country : U.S.A
Phone : (408)123-4567
Fax [Optional]:
Email : YourEmail@YourCompany.com
!.
......................
Installing...Feature:datak9...Successful:Supported
1/1 licenses were successfully installed
0/1 licenses were existing licenses
0/1 licenses were failed to install
c2951-lic1#
*Jun 25 11:18:20.234: %LICENSE-6-INSTALL: Feature datak9 1.0 was installed in this device. UDI=CISCO2951:FHH1216P07R; StoreIndex=0:Primary License Storage
*Jun 25 11:18:20.386: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2951 Next reboot level = datak9 and License = datak9

Installing a License with an EEM Script

This EEM script was developed internally by Cisco and is essentially a wrapper over the IOS call home capability described in the previous section. This script can be used to automate the deployment of licenses on the ISR G2 platform. It allows you to create a file in flash with a list of required filed and runs the "license call-home install pak" command to install one or many licenses from a single or different PAKs. It can be used in two ways:

1. Fully automatic in which all parameters are supplied including CCO username and password then run from cron on boot to install permanent licenses.

2. Semi-automatic mode for added security which require CCO username and password using the included InstallLicense.tcl tool

Where to get the script
Installing and running the script

Note: The G2 must be properly configured for license call home which is not shown.

Step 1. Step 1: Create a directory to place the scripts in and copy them to that directory

mkdir flash0:/TCL

Step 2. Enable EEM and register the EEM script

event manager directory user policy "flash0:/TCL"

event manager policy no_licinst.tcl type user

Step 3. Optionally create a command alias for the InstallLicense Tool

alias exec licinst tclsh flash:/TCL/InstallLicense.tcl

Step 4. Create the license data file and populate the responses.

Step 4a: Create the responses file manually and copy it to the box

- Or -

Step 4b: Use the InstallLicense Tool to do it

InstallLicense.tcl -c [filename]

Note: Default filename is "flash0:/datafile.txt" which can be changed with LIC_FILE environment variable. See the script header for an example.

Step 5. Run the installer

licinst

Example of script generated EMAIL
0/1 Licenses Installs were successful
INSTALL FXPAKAD11DC -> L-VL-X-39-SEC-K9: MSG_CODE_FEATURE_EXIST_ON_DEVICE (One or more Uncounted features exists on given device: securityk9)
0/3 licenses were successfully installed
3/3 licenses were existing licenses
0/3 licenses were failed to install
Index: 4 Feature: datak9 Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: Non-Counted
License Priority: Medium
Store Index: 2
Store Name: Primary License Storage
Index: 7 Feature: securityk9 Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: Non-Counted
License Priority: Medium
Store Index: 1
Store Name: Primary License Storage
Example License Datafile
UserName CCOUserName
Password CCOPassword
FirstName FirstName
LastName LastName
Title Title
Company Company
Address1 Address1
Address2 Address2
City City
State State
Province Province
Zip Zip
Country Country
Phone 555-555-5555
Fax 555-555-5555
Email user@company.com
ereport user@company.com
mailsvr 192.168.1.1
Install PAC1 SKU1
Install PAC2 SKU2
Reboot N
Note 1: ereport and mailsvr is required only if you want an email report genearate.
Note 2: There can be as many Install directives as you want. If you use the liceinst tool and specify a PAC, it will also ask for the SKU and ignore the directive in the file.

Installing a License with Cisco License Manager (CLM)

The Cisco License Manager (CLM) is a secure client-server application for automating Cisco software activation and license management that scales for network-wide deployments. CLM builds an inventory of licensed features deployed in the network by securely communicating with the license agent embedded in the Cisco IOS software.
Prerequisites:

• Have the appropriate CLM account/privilege to launch CLM and execute necessary functions

• CLM has Internet connectivity to the Cisco licensing servers via https.

• CLM has previously been used to automatically discover the network or manually add devices to it so that CLM builds a device inventory.

Summary Steps:

1. Launch "License Assistant" wizard.

2. Follow the procedures to select PAKs (SKU) and the targeted devices.

3. CLM downloads the licenses and deploys them onto the devices automatically.

Detailed Steps:

1. Select "Get License" under "Common Tasks" to launch "License Assistant" wizard.

2. Click "Next" button in "1-Welcome" of "License Assistant".

3. Enter/Edit Cisco.com Username, Email Address and Password in "2-Cisco Account" of "License Assistant".

4. Add new activation keys if needed. Select PAK (SKUs) and the target devices and click "Next" button in "3 - PAKs and Devices" of "License Assistant".

5. Click "Next" button in "4 - Summary" of "License Assistant".

6. Click "Next" button in "5 - Get License" of "License Assistant".

7. Click "Finish" button in "6 - Deploy License" of "License Assistant".

Rehosting a License

Prerequisites:

• Valid Cisco.com account (username/password)

• Retrieve Product Id and Serial Number with either the IOS "show license udi" command or label tray from both the source and destination devices.

• Retrieve Source Device Credentials by issue the following IOS commands in exec mode:

– license save credential flash0:CredentialFileName

– more flash0:CredentialFileName

• The source device has rehostable licenses.

Rehosting a License with Cisco's Licensing Portal

This process can be used when the source and the destination device cannot communicate directly with Cisco licensing portal
Summary Steps:

1. Obtain UDI and device credentials from the source and destination devices using IOS CLI commands

2. Contact the Product License Registration page on Cisco.com and enter the source Device Credentials and UDI into the license transfer portal tool.

3. The portal will display licenses that can be transferred from the source device.

4. Select the licenses that need to be transferred. A permission ticked is issued. You can use this permission ticket to start the rehost process using Cisco IOS commands.

5. Apply the permissions ticket to the source device using the license revoke command. The source device will then provide a rehost ticket indicating proof of revocation. A sixty day grace period license is also installed on the device to allow enough time to transfer the licenses to destination device.

6. Enter the rehost ticket into the license transfer portal tool on Cisco.com along with destination device UDI.

7. Receive the license key via E-mail

8. Install the license key on the destination device.

Detailed Steps:

1. Log into Cisco Licensing Portal with Cisco.com username and password. Select "Look Up a License" under "Manage License" section.

2. Enter UDI Product ID, UDI Serial Number, and Device Credential from the source device. Enter the Security Key as displayed and click "Continue" button.

3. Select the license to transfer and click "Start License Transfer" button.

4. Enter the quantity of licenses to be rehosted and click "Continue" button.

5. Enter UDI Product ID (PID) and UDI Serial Number (SN) from the destination device. Check "End User Agreement". Verify/Edit "Registration Information" and "End User Information". Click "Continue" button.

6. Verify "Product Information" and "Licensee Information". Click "Submit" button.

7. License registration completes. Download the Rehost Permission Ticket (FHH1216P07R_20090625144907620.lic in this example) either from the web portal by clicking on "Download Permission Ticket" button or from the attachment of the email sent by Cisco.

8. Upload the Rehost Permission Ticket to the flash of the source device.

c2951-lic1#copy tftp flash0:
Address or name of remote host []? 192.168.1.2
Source filename []? lmxiang/FHH1216P07R_20090625144907620.lic
Destination filename [FHH1216P07R_20090625144907620.lic]?
Accessing tftp:// 192.168.1.2/lmxiang/FHH1216P07R_20090625144907620.lic...
Loading lmxiang/FHH1216P07R_20090625144907620.lic from 192.168.1.2 (via GigabitEthernet0/0): !
[OK-3831 bytes]
3831 bytes copied in 0.456 secs (8401 bytes/sec)

9. Issue "license call-home revoke flash0:RehostTicketName permission-ticket flash0:RehostPermissionTicket" command on the source device. Accept the End User License Agreement (EULA). The source device will then provide a rehost ticket indicating proof of revocation. A sixty day grace period license is also installed on the device to allow enough time to transfer the licenses to destination device. The rehost license will be saved at flash0: RehostTicketName.

c2951-lic1#license call-home revoke flash0:SampleRehostTicket permission-ticket flash0:FHH1216P07R_20090716133230980.lic
CCO User name : lmxiang
CCO password :
Following Permanent license(s) will be revoked from this device
Feature Name: datak9 : Uncounted
Following Extension license(s) will be installed on this device
Feature Name: datak9 : Uncounted
PLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR
LICENSE KEY PROVIDED FOR ANY CISCO PRODUCT FEATURE OR USING SUCH
PRODUCT FEATURE CONSTITUTES YOUR FULL ACCEPTANCE OF THE FOLLOWING
TERMS. YOU MUST NOT PROCEED FURTHER IF YOU ARE NOT WILLING TO BE BOUND
BY ALL THE TERMS SET FORTH HEREIN.
You hereby acknowledge and agree that the product feature license
is terminable and that the product feature enabled by such license
may be shut down or terminated by Cisco after expiration of the
applicable term of the license (e.g., 30-day trial period). Cisco
reserves the right to terminate or shut down any such product feature
electronically or by any other means available. While alerts or such
messages may be provided, it is your sole responsibility to monitor
your terminable usage of any product feature enabled by the license
and to ensure that your systems and networks are prepared for the shut
down of the product feature. You acknowledge and agree that Cisco will
not have any liability whatsoever for any damages, including, but not
limited to, direct, indirect, special, or consequential damages related
to any product feature being shutdown or terminated. By clicking the
"accept" button or typing "yes" you are indicating you have read and
agree to be bound by all the terms provided herein.
ACCEPT? [yes/no]: yes
Output file saved ..... to flash0:SampleRehostTicket
Rehost ticket is saved into 'flash0:SampleRehostTicket'
Please use 'license call-home revoke udi <target_udi> <revoke_license_URL> rehost-ticket <saved_rehost_tkt_URL> to get the revoked license
c2951-lic1#
*Jul 16 10:39:46.922: %LICENSE-6-EULA_ACCEPTED: EULA for feature datak9 1.0 has been accepted. UDI=CISCO2951:FHH1216P07R; StoreIndex=-1:Primary License Storage
*Jul 16 10:39:47.418: %LICENSE-6-REVOKED: License for feature datak9 1.0 has been revoked. UDI=CISCO2951:FHH1216P07R; StoreIndex=0:Primary License Storage

10. Enter the rehost ticket into the license transfer portal tool on Cisco.com along with destination device UDI , choose the licenses to transfer and obtain the license file.

11. Install the license key on the destination device.

c2951-lic2#copy tftp flash0:
Address or name of remote host []?192.168.1.2
Source filename []? lmxiang/FHH1216P06Z_20090716135523960.lic
Destination filename [FHH1216P06Z_20090716135523960.lic]?
Accessing tftp:// 192.168.1.2/lmxiang/FHH1216P06Z_20090716135523960.lic...
Loading lmxiang/FHH1216P06Z_20090716135523960.lic from 192.168.1.2 (via GigabitEthernet0/0): !
[OK-1141 bytes]
1141 bytes copied in 0.496 secs (2300 bytes/sec)
c2951-lic2#license install flash0:FHH1216P06Z_20090716135523960.lic
Installing licenses from "flash0:FHH1216P06Z_20090716135523960.lic"
Installing...Feature:datak9...Successful:Supported
1/1 licenses were successfully installed
0/1 licenses were existing licenses
0/1 licenses were failed to install
c2951-lic2#
%LICENSE-6-INSTALL: Feature datak9 1.0 was installed in this device. UDI=CISCO2951:FHH1216P06Z; StoreIndex=0:Primary License Storage
%IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2951 Next reboot level = datak9 and License = datak9

Rehosting a License with IOS "Call Home"

Prerequisites:

• The router must have an Internet connection with https access to Cisco.com. Please refer http://www.cisco.com/en/US/docs/ios/csa/configuration/guide/csa_callhome_ps6441_TSD_Products_Configuration_Guide_Chapter.html for details.

• Obtain the license certificate from the Cisco licensing infrastructure.

Summary Steps:

1. Execute "license call-home revoke" command on the source device to get the rehost license file.

2. Install the rehost license file on the destination device with "license install" command.

Detailed Steps:

1. Issue "license call-home revoke udi DestinationDeviceUDI flash0:RehostLicenseFileName" command on the source device. Enter CCO username and password. Select the license to be rehosted. Accept the EULA and provide user's detail. The rehost license will be saved at flash0:RehostLicenseFileName.

c2951-lic1#license call-home revoke udi CISCO2951:FHH1216P06Z flash0:SampleRehostLicense
CCO User name : lmxiang
CCO password :
Retrieving the sku from Cisco Licensing Portal ..........
!.
................
1. SKU Name : L-29-DATA-K9
SKU Type : Feature
Description :
Ordered Qty : 1
Available Qty : 1
Feature List :
Feature name: datak9 Count: Uncounted
Platform Supported : N/A
Are you sure you want to continue to revoke? (yes/[no]): yes
Retrieving the permission ticket from Cisco Licensing Portal ..........!.
................
Output file saved ..... to flash0:SampleRehostLicense
Retrieving the rehost ticket from the device ..........
Following Permanent license(s) will be revoked from this device
Feature Name: datak9 : Uncounted
Following Extension license(s) will be installed on this device
Feature Name: datak9 : Uncounted
PLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR
LICENSE KEY PROVIDED FOR ANY CISCO PRODUCT FEATURE OR USING SUCH
PRODUCT FEATURE CONSTITUTES YOUR FULL ACCEPTANCE OF THE FOLLOWING
TERMS. YOU MUST NOT PROCEED FURTHER IF YOU ARE NOT WILLING TO BE BOUND
BY ALL THE TERMS SET FORTH HEREIN.
You hereby acknowledge and agree that the product feature license
is terminable and that the product feature enabled by such license
may be shut down or terminated by Cisco after expiration of the
applicable term of the license (e.g., 30-day trial period). Cisco
reserves the right to terminate or shut down any such product feature
electronically or by any other means available. While alerts or such
messages may be provided, it is your sole responsibility to monitor
your terminable usage of any product feature enabled by the license
and to ensure that your systems and networks are prepared for the shut
down of the product feature. You acknowledge and agree that Cisco will
not have any liability whatsoever for any damages, including, but not
limited to, direct, indirect, special, or consequential damages related
to any product feature being shutdown or terminated. By clicking the
"accept" button or typing "yes" you are indicating you have read and
agree to be bound by all the terms provided herein.
ACCEPT? [yes/no]: yes
Output file saved ..... to flash0:SampleRehostLicense
Retrieving the revoked license line from the Cisco Licensing Portal ..........
Please enter the user's detail:
First Name :
*Jun 25 12:18:14.041: %LICENSE-6-EULA_ACCEPTED: EULA for feature datak9 1.0 has been accepted. UDI=CISCO2951:FHH1216P07R; StoreIndex=-1:Primary License Storage
*Jun 25 12:18:14.541: %LICENSE-6-REVOKED: License for feature datak9 1.0 has been revoked. UDI=CISCO2951:FHH1216P07R; StoreIndex=0:Primary License Storage
% No defaulting allowed
First Name : YourFirstName
Last Name : YourLastName
Title : YourTitle
Company Name : YourCompany
Address1 : YourAddress
Address2 [Optional]:
City : YourCity
State : YourState
Province [Optional]:
Zipcode : 95123
Country : U.S.A
Phone : (408)123-4567
Fax [Optional]:
Email : YourEmail@YourCompany.com
!.
................
Output file saved ..... to flash0:SampleRehostLicense

2. Transfer the rehost license (flash0:SampleRehostLicense in this example) from the source device to the destination device. Install the rehost license with "license install" command on the destination device (Please refer to "Installing a License" section for installation instructions).

Rehosting a License with CLM

Prerequisites:

• Have the appropriate CLM account/privilege to launch CLM and execute necessary functions

• CLM has the proper Internet connection to Cisco Licensing Portal.

• CLM has previously been used to automatically discover the network or manually add devices to it so that CLM builds a device inventory

Summary Steps:

1. Launch "License Transfer Assistant" wizard

2. Follow the steps to select PAKs(SKU) and the targeted devices

3. CLM downloads the licenses and deploys them onto the devices automatically

Detailed Steps:

1. Select "Transfer License" under section "Other" to launch "License Transfer Assistant".

2. Click "Next" button in "1-Welcome" of "License Transfer Assistant".

3. Select the source device in "2-Source" of "License Transfer Assistant" and click "Next" button.

4. Select the feature set to be transferred in "3-Feature Set" of "License Transfer Assistant". Change the rehost quantity if necessary and click "Next" button.

5. Select the destination device in "4-Destination" of "License Transfer Assistant" and click "Next" button.

6. Review the rehost summary in "5-Summary" of "License Transfer Assistant" and click "Next" button.

7. Wait until the license transfer is complete. Click "Finish" button in "6-Transfer License" of "License Transfer Assistant".

RMA

Prerequisites:

• Need to have a valid CCO username/password

• Retrieve UDI Product Id and UDI Serial Number from both the source (faulty) and destination (replacement) devices. The Serial Number and Product Id can be retrieved from the label tray on the router or with IOS "show license udi" command.

• The source device has rehostable licenses

Without CLM

Summary Steps:

1. Log into Cisco Licensing web portal with Cisco.com username and password.

2. Follow the procedures and provide necessary information (including PID and SN from both the source and destination devices). Verify the licenses to be transferred and user's information.

3. Once the rehost registration is complete, download the rehost license.

4. Install the rehost license on the replacement (destination) device.

Detailed Steps:

1. Log into Cisco Licensing web portal with CCO username and password. Select "Register for an RMA License" under "RMA License Transfer".

2. Select a product from the drop-down box and enter the security key displayed.

3. Enter the UDI Product ID and UDI Serial Number from the source device. Enter Return Material Authorization Number if it is available.

4. Verify the licenses installed on the source device and click "Continue" button.

5. Enter the UDI Product ID and UDI Serial Number from the destination device. Check "End User Agreement". Edit/Verify "Registration Information" and "End User Information". Click "Continue" button.

6. Verify Product Information and License Information. Click "Submit" button.

7. License registration completes. Download the license either from the Cisco Licensing web portal by clicking "Download License" button or from the attachment of the email sent by Cisco.

8. Download the revoke license (FHH1216P06Z_20090625164813374.lic in this example) from either the Cisco Licensing portal or the email sent by Cisco.

9. Upload the revoke license to the destination router and install it with "license install" command.

c2951-lic2#copy tftp flash0:
Address or name of remote host []?192.168.1.2
Source filename []? lmxiang/FHH1216P06Z_20090625164813374.lic
Destination filename [FHH1216P06Z_20090625164813374.lic]?
Accessing tftp:// 192.168.1.2/lmxiang/FHH1216P06Z_20090625164813374.lic...
Loading lmxiang/FHH1216P06Z_20090625164813374.lic from 192.168.1.2 (via GigabitEthernet0/0): !
[OK-1140 bytes]
1140 bytes copied in 0.488 secs (2336 bytes/sec)
c2951-lic2#license install flash0:FHH1216P06Z_20090625164813374.lic
Installing licenses from "flash0:FHH1216P06Z_20090625164813374.lic"
Installing...Feature:datak9...Successful:Supported
1/1 licenses were successfully installed
0/1 licenses were existing licenses
0/1 licenses were failed to install
c2951-lic2#
%LICENSE-6-INSTALL: Feature datak9 1.0 was installed in this device. UDI=CISCO2951:FHH1216P06Z; StoreIndex=0:Primary License Storage
%IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2951 Next reboot level = datak9 and License = datak9

Using CLM

Prerequisites:

• Have the appropriate CLM account/privilege to launch CLM and execute necessary functions

• CLM has the proper Internet connection to Cisco Licensing Portal.

• Use CLM to automatically discover the network or manually add devices to it so that CLM builds a device inventory

Summary Steps:

1. Select "RMA Device" at "License" menu to launch "RMA Device Assistant".

2. Follow the procedures to select source and destination devices.

3. Wait until RMA license transfer completes.

Detailed Steps:

1. Select "RMA Device" at "License" menu to launch "RMA Device Assistant".

2. Click "Next" button in "1-Welcome" of "RMA Device Assistant".

3. Select the source (faulty) device in "2-Source" of "RMA Device Assistant".

4. Select the destination (replacement) device in "3-Destination" of "RMA Device Assistant".

5. Verify the summary in "4-Summary" of "RMA Device Assistant". Check "Deploy license(s) immediately". Click "Next" button.

6. Wait until RMA license transfer completes.

Changing IOS Software Version

Changing IOS Software Version on a device (i.e. upgrading to 15.1(3) T from 15.1(2) T or downgrading to 15.1(1) T from 15.1(2)T) is licensing transparent. Once the new IOS version is loaded on the device, the IOS recognizes the licenses installed on the device and enables corresponding functionality. No user intervention is required.

Rebooting a Device

Rebooting a device is licensing transparent. Once a device comes up, the IOS on the device recognizes the licenses installed on the device and enables corresponding functionality. No user intervention is required

Software Activation Deployment

Maintenance Provider Guidelines for Managing Software Activation

Customers have been requesting easier ways to track their software systems, add service features, and upgrade images. Now Cisco is helping maintenance providers simplify these tasks for their customers. With the new software activation model, each network device has a universal Cisco IOS Software image already installed. The universal image contains all software features available for the device and the software version, all in one binary. A software activation license key preinstalled in the device prior to shipping from Cisco or loaded after deployment activates specific functionality. Each software activation license key is unique to a specific device. More details can be found at http://www.cisco.com/en/US/prod/collateral/iosswrel/ps6537/ps9677/white_paper_maintenance_activation.html.

Channel Partners Guidelines for Managing Software Activation

The new software activation deployment model helps to:

• Simplify New Feature and Software Upgrade Purchases

Software activation license keys activate new features, eliminating the need for channel partners to perform multiple site visits or deliver multiple equipment configurations.

• Reduce Upgrade Inventory

Software activation keys for most products can be delivered instantly, using e-mail. eDelivery eliminates the need for channel partners to stock software upgrades, reducing inventory costs.

• Increased Customer Engagement

The new Cisco software activation process encourages customers to work with the channel partner to purchase and activate software before it is downloaded and used.

Software Licenses Available on the ISR G2

Technology Package Licenses

Next Generation ISRs offer the following IOS technology package licenses. These licenses are enforced through Cisco Software Licensing framework.

Table 1. Technology Package Licenses for 19xx ISRs

SL-19-IPB-K9

IP Base License for Cisco 1941

Ordered with System

SL-19-DATA-K9

Data License for Cisco 1941

Ordered with System

SL-19-SEC-K9

Security License for Cisco 1941. Works with universalk9 image

Ordered with System

SL-19-SECNPE-K9

SEC No Payload License for Cisco 1941. Works with universalk9_npe image

Ordered with System

SL-19-DATA-K9=

Data Paper PAK for Cisco 1941

Paper PAK. Can only be ordered as a Spare

SL-19-SEC-K9=

Security Paper PAK for Cisco 1941. Works with universalk9 image

Paper PAK. Can only be ordered as a Spare

SL-19-SECNPE-K9=

SEC No Payload Encryption Paper PAK for Cisco 1941. Works with universalk9_npe image

Paper PAK. Can only be ordered as a Spare

L-SL-19-DATA-K9=

Data E-Delivery PAK for Cisco 1941

Electronic PAK. Can only be ordered as a Spare.

L-SL-19-SEC-K9=

Security E-Delivery PAK for Cisco 1941. Works with universalk9 image

Electronic PAK. Can only be ordered as a Spare.

L-SL-19-SECNPE-K9=

SEC No Payload Encryption E-Delivery PAK for Cisco 1941. Works with universalk9_npe image

Electronic PAK. Can only be ordered as a Spare.

Table 2. Technology Package Licenses for 29xx ISRs

SL-29-IPB-K9

IP Base License for Cisco 2901-2951

Ordered with System

SL-29-DATA-K9

Data License for Cisco 2901-2951

Ordered with System

SL-29-UC-K9

Unified Commn. License for Cisco 2901-2951

Ordered with System

SL-29-SEC-K9

Security License for Cisco 2901-2951. Works with universalk9 image

Ordered with System

SL-29-SECNPE-K9

SEC No Payload Encryption License for Cisco 2901-2951. Works with universalk9_npe image

Ordered with System

SL-29-DATA-K9=

Data Paper PAK for Cisco 2901-2951

Paper PAK. Can only be ordered as a Spare

SL-29-UC-K9=

Unified Commn. Paper PAK for Cisco 2901-2951

Paper PAK. Can only be ordered as a Spare

SL-29-SEC-K9=

Security Paper PAK for Cisco 2901-2951. Works with universalk9 image

Paper PAK. Can only be ordered as a Spare

SL-29-SECNPE-K9=

SEC No Payload Encryption Paper PAK for Cisco 2901-2951. Works with universalk9_npe image

Paper PAK. Can only be ordered as a Spare

L-SL-29-DATA-K9=

Data E-Delivery PAK for Cisco 2901-2951

Electronic PAK. Can only be ordered as a Spare.

L-SL-29-UC-K9=

Unified Commn. E-Delivery PAK for Cisco 2901-2951

Electronic PAK. Can only be ordered as a Spare.

L-SL-29-SEC-K9=

Security E-Delivery PAK for Cisco 2901-2951. Works with universalk9 image

Electronic PAK. Can only be ordered as a Spare.

L-SL-29-SECNPE-K9=

SEC No Payload Encryption E-Delivery PAK for Cisco 2901-2951. Works with universalk9_npe image

Electronic PAK. Can only be ordered as a Spare.

Table 3. Technology Package Licenses for 39xx ISRs

SL-39-IPB-K9

IP Base License for Cisco 3925/3945

Ordered with System

SL-39-DATA-K9

Data License for Cisco 3925/3945

Ordered with System

SL-39-UC-K9

Unified Commn. License for Cisco 3925/3945

Ordered with System

SL-39-SEC-K9

Security License for Cisco 3925/3945. Works with universalk9 image

Ordered with System

SL-39-SECNPE-K9

SEC No Payload Encryption License for Cisco 3925/3945. Works with universalk9_npe image

Ordered with System

SL-39-DATA-K9=

Data Paper PAK for Cisco 3925/3945

Paper PAK. Can only be ordered as a Spare

SL-39-UC-K9=

Unified Commn. Paper PAK for Cisco 3925/3945

Paper PAK. Can only be ordered as a Spare

SL-39-SEC-K9=

Security Paper PAK for Cisco 3925/3945. Works with universalk9 image

Paper PAK. Can only be ordered as a Spare

SL-39-SECNPE-K9=

SEC No Payload Encryption Paper PAK for Cisco 3925/3945. Works with universalk9_npe image

Paper PAK. Can only be ordered as a Spare

L-SL-39-DATA-K9=

Data E-Delivery PAK for Cisco 3925/3945

Electronic PAK. Can only be ordered as a Spare.

L-SL-39-UC-K9=

Unified Commn. E-Delivery PAK for Cisco 3925/3945

Electronic PAK. Can only be ordered as a Spare.

L-SL-39-SEC-K9=

Security E-Delivery PAK for Cisco 3925/3945. Works with universalk9 image

Electronic PAK. Can only be ordered as a Spare.

L-SL-39-SECNPE-K9=

SEC No Payload Encryption E-Delivery PAK for Cisco 3925/3945. Works with universalk9_npe image

Electronic PAK. Can only be ordered as a Spare.

Feature Licenses

Software Activation Feature Licenses

These are typically upgrades to one or more technology Package Licenses and can be included on new routers or upgraded through Cisco Software Activation. These licenses are enforced through Cisco Software Licensing framework.

Feature License Name

Prerequisites

License Types

SSLVPN

IP Base & Security (SECK9 only)

Feature (Counted)

Intrusion Prevention

IP Base & Security (SEC-K9 or SECK9-NPE)

Subscription

Content Filtering

IP Base & Security

Subscription

SNA Switching

IP Base & Data

Feature

Gatekeeper

IP Base & UC

Feature

CUE

IP Base & UC

Feature (Counted)

Lawful Intercept

IP Base, Security, UC & Data

Feature

Right to Use Feature Licenses

Please see the most updated information about Right to Use Licenses here: http://www.cisco.com/en/US/docs/routers/access/sw_activation/SA_on_ISR.html
The following licenses do not Cisco software activation and you can begin using the features upon receipt of the Right to Use Notification

Feature License Name

Prerequisites

License Types

CME

IP Base & UC

Feature (Counted)

SRST

IP Base & UC

Feature (Counted)

VXML Gateway

IP Base & UC

Feature (Counted)

CUBE

IP Base & UC

Feature (Counted)

Land Mobile Radio

IP Base & UC

Feature

Subscription Licenses

Next Generation ISRs support subscription licenses which are licenses that are tied to a determined time period (term).

Feature License Name

Prerequisites

License Types

Intrusion Prevention

IP Base & Security

Subscription

Content Filtering

IP Base & Security

Subscription

Feature License Details

The Feature license SKUs supported by Next Generation ISRs can be found below.
Software Activation Feature Licenses:
These licenses are enforced through Cisco Software Licensing Framework.
The HSEC-K9 license removes the curtailment enforced by the U.S. government export restrictions on the encrypted tunnel count and encrypted throughput. HSEC-K9 is available only on the Cisco 2921, Cisco 2951, Cisco 3925, Cisco 3945, Cisco 3925E, and Cisco 3945E. With the HSEC-K9 license, the ISR G2 router can go over the curtailment limit of 225 tunnels maximum for IP Security (IPsec) and encrypted throughput of 85-Mbps unidirectional traffic in or out of the ISR G2 router, with a bidirectional total of 170 Mbps.
The Cisco 1941, 2901, and 2911 already have maximum encryption capacities within export limits. The HSEC license requires the universalk9 image and the SEC license pre-installed.

Feature License

Description

Platform

Pre- Requisites

Type

FL-29-SNA

SNA Feature License for Cisco 2901-2951

ISR 29xx

IPBase and DATA package

License ordered with System

FL-39-SNA

SNA Feature License for Cisco 3925/3945

ISR 39xx

IPBase and DATA package

License ordered with System

FL-29-SNA=

SNA Feature Paper PAK for Cisco 2901-2951

ISR 29xx

IPBase and DATA package

Spare Paper PAK

FL-39-SNA=

SNA Feature Paper PAK for Cisco 3925/3945

ISR 39xx

IPBase and DATA package

Spare Paper PAK

L-FL-29-SNA=

SNA Feature E-Delivery PAK for Cisco 2901-2951

ISR 29xx

IPBase and DATA package

Spare Electronic PAK

L-FL-39-SNA=

SNA Feature E-Delivery PAK for Cisco 3925/3945

ISR 29xx

IPBase and DATA package

Spare Electronic PAK

FL-CUE-MBX-5

Cisco Unity Express-5 mailbox License

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-CUE-PORT-2

Cisco Unity Express-2 port License

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-CUE-IVR-2

Cisco Unity Express-2 IVR session License

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-TCV-USER-1

Cisco Unity Express-1 time card view user License

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-GK-2901

Gatekeeper Feature License for Cisco 2901

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-GK-2911

Gatekeeper Feature License for Cisco 2911

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-GK-2921

Gatekeeper Feature License for Cisco 2921

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-GK-2951

Gatekeeper Feature License for Cisco 2951

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-GK-3945

Gatekeeper Feature License for Cisco 3945

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-GK-3925

Gatekeeper Feature License for Cisco 3925

ISR 29xx, 39xx

IPBase and UC package

License ordered with System

FL-CUE-MBX-5=

Cisco Unity Express-5 mailbox Paper PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-CUE-PORT-2=

Cisco Unity Express-2 port Paper PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-CUE-IVR-2=

Cisco Unity Express-2 IVR session Paper PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-TCV-USER-1=

Cisco Unity Express-1 time card view user Paper PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-GK-2901=

Gatekeeper Feature Paper PAK for Cisco 2901

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-GK-2911=

Gatekeeper Feature Paper PAK for Cisco 2911

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-GK-2921=

Gatekeeper Feature Paper PAK for Cisco 2921

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-GK-2951=

Gatekeeper Feature Paper PAK for Cisco 2951

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-GK-3945=

Gatekeeper Feature Paper PAK for Cisco 3945

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

FL-GK-3925=

Gatekeeper Feature Paper PAK for Cisco 3925

ISR 29xx, 39xx

IPBase and UC package

Spare Paper PAK

L-FL-CUE-MBX-5=

Cisco Unity Express-5 mailbox E-Delivery PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Electronic PAK

L-FL-CUE-PORT-2=

Cisco Unity Express-2 port E-Delivery PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Electronic PAK

L-FL-CUE-IVR-2=

Cisco Unity Express-2 IVR session E-Delivery PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Electronic PAK

L-FL-TCV-USER-1=

Cisco Unity Express-1 time card view user E-Delivery PAK

ISR 29xx, 39xx

IPBase and UC package

Spare Electronic PAK

L-FL-GK-2901=

Gatekeeper Feature PAK for Cisco 2901 E-Delivery PAK

ISR 2901

IPBase and UC package

Spare Electronic PAK

L-FL-GK-2911=

Gatekeeper Feature PAK for Cisco 2911 E-Delivery PAK

ISR 2911

IPBase and UC package

Spare Electronic PAK

L-FL-GK-2921=

Gatekeeper Feature PAK for Cisco 2921 E-Delivery PAK

ISR 2921

IPBase and UC package

Spare Electronic PAK

L-FL-GK-2951=

Gatekeeper Feature PAK for Cisco 2951 E-Delivery PAK

ISR 2951

IPBase and UC package

Spare Electronic PAK

L-FL-GK-3945=

Gatekeeper Feature PAK for Cisco 3945 E-Delivery PAK

ISR 3945

IPBase and UC package

Spare Electronic PAK

L-FL-GK-3925=

Gatekeeper Feature PAK for Cisco 3925 E-Delivery PAK

ISR 3925

IPBase and UC package

Spare Electronic PAK

FL-SSLVPN10-K9

Cisco SSLVPN Clientless Feature License -10 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC-K9 package

License ordered with System

FL-SSLVPN25-K9

Cisco SSLVPN Clientless Feature License-25 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC package

License ordered with System

FL-SSLVPN100-K9

Cisco SSLVPN Clientless Feature License-100 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC package

License ordered with System

FL-SSLVPN10-K9=

Cisco SSLVPN Clientless Feature Paper PAK-10 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC-K9 package

Spare Paper PAK

FL-SSLVPN25-K9=

Cisco SSLVPN Clientless Feature Paper PAK-25 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC package

Spare Paper PAK

FL-SSLVPN100-K9=

Cisco SSLVPN Clientless Feature Paper PAK-100 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC package

Spare Paper PAK

L-FL-SSLVPN10-K9=

Cisco SSLVPN Clientless Feature PAK (E-Delivery)-10 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC package

Spare Electronic PAK

L-FL-SSLVPN25-K9=

Cisco SSLVPN Clientless Feature PAK (E-Delivery)-25 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC package

Spare Electronic PAK

L-FL-SSLVPN100-K9=

Cisco SSLVPN Clientless Feature PAK (E-Delivery)-100 Clientless Users

ISR 19xx,29xx, 39xx

IPBase and SEC package

Spare Electronic PAK

FL-19-CNFIL-1Y

IOS Content Filtering 1 YR Subscription License for Cisco 1941-1941W

ISR 19xx

IPBase and SEC package

License ordered with System

FL-29-CNFIL-1Y

IOS Content Filtering 1 YR Subscription License for Cisco 2901-2951

ISR 29xx

IPBase and SEC package

License ordered with System

FL-39-CNFIL-1Y

IOS Content Filtering 1 YR Subscription License for Cisco 3925-3945

ISR 39xx

IPBase and SEC package

License ordered with System

FL-19-CNFIL-1Y=

IOS Content Filtering 1 YR Subscription Paper PAK for Cisco 1941-1941W

ISR 19xx

IPBase and SEC package

Spare Paper PAK

FL-29-CNFIL-1Y=

IOS Content Filtering 1 YR Subscription Paper PAK for Cisco 2901-2951

ISR 29xx

IPBase and SEC package

Spare Paper PAK

FL-39-CNFIL-1Y=

IOS Content Filtering 1 YR Subscription Paper PAK for Cisco 3925-3945

ISR 39xx

IPBase and SEC package

Spare Paper PAK

L-FL-19-CNFIL-1Y=

IOS Content Filtering 1 YR Subscription E-Delivery PAKfor Cisco 1941-1941W

ISR 19xx

IPBase and SEC package

Spare Electronic PAK

L-FL-29-CNFIL-1Y=

IOS Content Filtering 1 YR Subscription E-Delivery PAKfor Cisco 2901-2951

ISR 29xx

IPBase and SEC package

Spare Electronic PAK

L-FL-39-CNFIL-1Y=

IOS Content Filtering 1 YR Subscription E-Delivery PAKfor Cisco 3925-3945

ISR 39xx

IPBase and SEC package

Spare Electronic PAK

FL-29-HSEC-K9

U.S. Export Restriction Compliance license for 2921/2951

ISR 2921 and ISR 2951

SEC-K9 License

License ordered with System

FL-29-HSEC-K9=

U.S. Export Restriction Compliance license for 2921/2951

ISR 2921 and ISR 2951

SEC-K9 License

Spare Paper PAK

L-FL-29-HSEC-K9=

U.S. Export Restriction Compliance license for 2921/2951

ISR 2921 and ISR 2951

SEC-K9 License

Spare Electronic PAK

FL-39-HSEC-K9

U.S. Export Restriction Compliance license for 3925/3945

ISR 3925and ISR 3945

SEC-K9 License

License ordered with System

FL-39-HSEC-K9=

U.S. Export Restriction Compliance license for 3925/3945

ISR 3925and ISR 3945

SEC-K9 License

Spare Paper PAK

L-FL-39-HSEC-K9=

U.S. Export Restriction Compliance license for 3925/3945

ISR 3925and ISR 3945

SEC-K9 License

Spare Electronic PAK

FL-39E-HSEC-K9

U.S. Export Restriction Compliance license for 3900E series

ISR 3925E and 3945E

SEC-K9 License

License ordered with System

FL-39E-HSEC-K9=

U.S. Export Restriction Compliance license spare for 3900E series

ISR 3925E and 3945E

SEC-K9 License

Spare Paper PAK

L-FL-39E-HSEC-K9=

U.S. Export Restriction Compliance license spare for 3900E series

ISR 3925E and 3945E

SEC-K9 License

Spare Electronic PAK

Right to Use License

The following licenses do not Cisco software activation and you can begin using the features upon receipt of the Right to Use Notification Document.

Feature License

Description

Platform

Pre- Requisites

Type

FL-CME

Cisco Call Manager Express (Paper) Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-SRST

Cisco Survivable Remote Site Telephony (Paper) Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CME-SRST-5

Cisco CME or SRST - 5 seat Paper Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CME-SRST-25

Cisco CME or SRST - 25 seat Paper Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CME-SRST-100

Cisco CME or SRST - 100 seat Paper Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-VXML-1

VXML-1 session Paper Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-VXML-12

VXML-12 session Paper Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CUBEE-5

Cisco Unified Border Element Paper Feature License-Enterprise-5 Sessions

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CUBEE-25

Cisco Unified Border Element Paper Feature License -Enterprise-25 Sessions

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CUBEE-100

Cisco Unified Border Element Paper Feature License -Enterprise-100 Sessions

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CUBEE-500

Cisco Unified Border Element Paper Feature License -Enterprise-500 Sessions

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-CUBEE-1000

Cisco Unified Border Element Paper Feature License -Enterprise-1000 Sessions

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

FL-LMR

Land Mobile Radio Paper Feature License

ISR 29xx, 39xx

IPBase and UC package

Paper Right to Use Feature License. Can be ordered as system or spare

L-FL-CME=

Cisco Call Manager Express E-Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-SRST=

Cisco Survivable Remote Site Telephony E-Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CME-SRST-5=

Cisco CME or SRST - 5 seat E Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CME-SRST-25=

Cisco CME or SRST - 25 seat E Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CME-SRST-100=

Cisco CME or SRST - 100 seat E Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-VXML-1=

VXML-1 session E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-VXML-12=

VXML-12 session E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CUBEE-5=

Cisco Unified Border Element -Enterprise-5 Sessions E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CUBEE-25=

Cisco Unified Border Element -Enterprise-25 Sessions E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CUBEE-100=

Cisco Unified Border Element -Enterprise-100 Sessions E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CUBEE-500=

Cisco Unified Border Element -Enterprise-500 Sessions E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-CUBEE-1000=

Cisco Unified Border Element -Enterprise-1000 Sessions E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

L-FL-LMR=

Land Mobile Radio E- Delivery Feature License

ISR 29xx, 39xx

IPBase and UC package

Electronic Right to Use Feature License Spare

Licensing and Packaging Q&A on ISR G2

Q. What is Cisco Software Activation?
A. Cisco Software Activation (CSA) is the mechanism used to activate software features and components on next-generation ISR G2. CSA is used to generate a unique license key for a feature set or technology package on a specific device and activate that functionality on the ISR.

Cisco Software Activation has previously been available on several products from Cisco including the latest additions to the 800 Series portfolio. Additional information can be found at http://www.cisco.com/go/sa.

Q. How has feature packaging changed with the next-generation ISRs?
A. With the introduction of the new wave of ISRs, Cisco is taking the opportunity to change the way IOS software was previously packaged. Previously, each platform and release version would result in between seven and eleven different IOS images with different features and capabilities in every image.

Cisco Software Activations enables a much more practical approach to software packaging. With the new wave of ISRs, all features are included in a single Universal Image. Premium features beyond what is included in the default IP Base package are generally grouped into three major Technology Packages: Data, Security and Unified Communications. These three packages represent the vast majority of features available in IOS.

In addition to the three major Technology Packages, additional Feature Licenses are available for premium features requiring subscription services or counted quantities.

Q. Does the IOS Software packaging change on the existing ISR 1800, ISR 2800 and ISR 3800 product families?
A. The software packaging on the ISR 1800, ISR 2800 and ISR 3800 product families will remain unchanged and will not adopt the licensing, packaging and universal image concept outlined for the ISR G2 family.
Q. What are the different types of licenses available for the next-generation ISRs?
A.

Permanent: A Permanent License is a license that never expires. Once a permanent license is installed on a router, it is good for that particular feature set for the life of the router even across IOS versions. For example, once a UC, Security or Data license is installed on a router, the subsequent features for that license will be activated even if the router is upgraded to a new IOS release. A permanent license is the most common license type used when a feature set is purchased for a device.

Temporary: A Temporary License is a license good for a limited amount of time. ISR G2 includes a full set of 60 day Temporary Licenses for the Data, UC and Security feature sets. These can be activated and de-activated at any time to evaluate a feature set before making the decision to purchase and upgrade to a Permanent License. They also provide a mechanism that gives the user some flexibility when they actually need to upgrade to a Permanent License. The only the time a Temporary License is active is counted against the available time on the license. Once a Temporary License expires it cannot be extended. However, in certain cases Cisco Technical Assistance Center (TAC) can issue new temporary Licenses to aid in troubleshooting a problem.

Counted: A Counted License is a license that actually counts something in the router. A typical example would be the number of SSLVPN connections possible on a router. These are analogous to the counted paper licenses used with routers in the past. However, with the new Cisco Software Activation infrastructure the management of these licenses is greatly simplified.

Subscription: A Subscription License is a license that allows access to a feature or capability for a given amount of time unless the subscription is renewed. Subscription Licenses typically relate to regular updates from a third party service such as a Content Filtering License which provides regular updates from a filtering database.

Q. Are there any trust-based/ Right to Use licenses available on the new ISRs?
A. While the primary licensing and feature activation method for the ISR G2 will be Cisco Software Activation, there will also be a few features for which Right to Use licensing will still be provided. This approach gives customers even more flexibility in the way they are able to configure and pay for features in their network.
Q. What licenses will be available on the new ISRs?
A.

Technology Package Licenses: These will be delivered with new routers or available as an upgrade through Cisco Software Activation.

Technology Package Name

Prerequisites

License Types

IP Base

None

Permanent

Security

IP Base

Permanent, Temporary

Unified Communication

IP Base

Permanent, Temporary

Data

IP Base

Permanent, Temporary

Software Activation Feature Licenses: These are typically upgrades to one or more Technology Package Licenses and can be included on new routers or upgraded through Cisco Software Activation

Feature License Name

Prerequisites

License Types

SSLVPN

IP Base & Security

Counted

Intrusion Prevention

IP Base & Security

Subscription

Content Filtering

IP Base & Security

Subscription

SNA Switching

IP Base & Data

Feature

Gatekeeper

IP Base & UC

Feature

CUE

IP Base & UC

Counted

Lawful Intercept

IP Base, Security, UC & Data

Feature (only Permanent)

Right to Use Feature Licenses: The following licenses do not Cisco software activation and you can begin using the features upon receipt of the Right to Use Notification

Feature License Name

Prerequisites

License Types

CME

IP Base & UC

Counted

SRST

IP Base & UC

Counted

VXML Gateway

IP Base & UC

Counted

CUBE

IP Base & UC

Counted

Land Mobile Radio

IP Base & UC

Permanent

Q. Where can I learn more about Cisco Software Activation?

Universal Image

Q. What is a universal image?
A. Universal IOS image contains all Cisco IOS features. The level of Cisco IOS functionality available is determined by the license applied to the device. A Software Activation License (SAL) enables specific functionality e.g. DATA technology package license enables DATA technology functionality in the IOS Universal image.
Q. What kind of universal images are supported on next generation ISRs?
A. Next generation offers two universal images on each platform

1. Universal images with the "universalk9" designation in the image name: This universal image offers all the Cisco IOS features including strong crypto features such as VPN payload, Secure UC etc. The strong enforcement of encryption capabilities provided by Cisco Software Activation satisfies requirements for the export of encryption capabilities

2. Universal images with the universalk9_npe" designation in the image name: Some countries have import requirements that require that the device does not support any strong crypto functionality such as VPN payload etc. in any form. To satisfy the import requirements of those countries, this universal image does not support any strong payload encryption such as VPN payload, secure voice etc.

Q. What technology package licenses are supported on both the universal images?
A.

Technology Package License

universalk9

universalk9_npe

IP Base (IPB-K9)

Yes

Yes

Data (DATA-K9)

Yes

Yes

Unified Communications (UC-K9)

Yes

Yes (w/o SRTP)

Security (SEC-K9)

Yes

No

Security (SECNPE-K9) with no support for Payload Encryption

No

Yes

Temporary licenses for payload crypto

Yes

No

PAK

Q. What is a PAK?
A. PAK stands for Product Authorization Key. A PAK is an 11 digit alpha numeric key created by Cisco manufacturing and defines the Feature Set associated with the PAK. PAK is not tied to a specific device until the license is created.
Q. How is a PAK delivered?
A. Delivery of PAKs can be paper based or electronic. Paper based PAKs begin with SL- for technology package licenses and FL- for Feature licenses. Paper based PAKs are sent on a piece of paper by postal mail to customers.
Q. What is an e-delivery PAK?
A. e-delivery is Cisco's process for electronic fulfillment and subsequent asset management of customer orders for software license entitlement documentation. With eDelivery, users will be able to manage and download their Product Authorization Keys (PAKs). Once a customer has placed an order for an eDelivery product, they receive an email containing a link to the eDelivery application. Customers access the application using their Cisco.com user profile, user ID and password and download a claim certificate in pdf format. The Claim Certificate contains the Product Authorization Key (PAK) number.

Electronic PAKs begin with L-SL for technology package licenses and L-FL for Feature licenses.

Q. Where can I find more information about e-delivery?
A. Please visit https://edelivery.cisco.com/esd/faq.do?view for more details.
Q. Do PAKs expire?
A. No. PAKs do not expire.
Q. Can one PAK be used for activating multiple license keys?
A. Yes, a PAK can be purchased that generates any specified number of licenses. The total number of licenses the PAK can generate is specified during the ordering process. Regardless of the number of upgrades purchased, the customer will only receive one PAK per router family type. Such PAKs are called multi-use PAKs or Bulk PAKs.
Q. What types of multi-use PAKs are supported on ISR G2?
A. Multi-use PAKs for paper and e-delivery PAKs are supported on ISRs for each ISR G2 product family i.e. 1900,2900 and 3900 ISRs.

The SKUs for the Bulk PAKs are:

L-SLFL-800=

L-SLFL-19=

L-SLFL-29=

L-SLFL-39=

Licenses

Q. Do I need to install licenses for software purchased with the router?
A. Cisco installs license(s) for software at time of initial router purchase
Q. What kind of documentation do I receive with my router for licenses and PAKs?
A. Licensing documentation included with the 3900, 2900, and 1900 Series ISRs commonly includes two types of licenses, depending on the configuration ordered at the time of purchase: Software Claim Certificates and Right to Use Notifications.

Software Claim Certificate

Software Claim Certificates are used for licenses that require software activation. The claim certificate provides the Product Activation Key (PAK) for your license and important information regarding the Cisco End User License Agreement.

In most cases, Cisco or your Cisco partner will have already activated the licenses ordered at the time of purchase and no Software Claim Certificate will be provided. You can determine the licenses activated on your system by issuing the show license feature command on the router CLI or with a Cisco management application such as Cisco Configuration Professional, or Cisco License Manager.

Any licenses that are not installed can be activated with Cisco Configuration Professional, Cisco License Manager or via the router CLI. In order to activate the license, you will need your router's product ID (PID), serial number (SN), and PAK. The PID and SN are available on the platform label tray or via IOS CLI. The PAK is located on your Software Claim Certificate. Further information regarding the license activation process can be found at www.cisco.com/go/sa. It is recommended that you retain your Software Claim Certificate for your records.

Right to Use Notification

Right to Use licenses do not require software activation. You may begin using the licensed features upon receipt of the Right to Use Notification. Keep the Right to Use Notification for your records as proof of your license purchase.

Q. When does customer need to install licenses on the device?
A. Upgrade of IOS software functionality on an already purchased router will require customer to purchase & activate license(s) e.g. adding DATA functionality to an already deployed device will require customer to install DATA license on the device.

In the case of failed routers requiring replacement, customers will need to transfer software license(s) from the failed router to the replacement router. see RMA section below)

Q. What is required to obtain a license?
A. Product Activation Key (PAK), the Product ID (PID) and the Serial Number (SN) are required for key generation functions.
Q. What is PID and Serial Number (SN) and where can I find it?
A. Serial Number is a 11 digit key which uniquely identifies a device. Product Id identifies the Product family to which the product belongs to. This information can be found using "show license UDI" command.

A label tray on the router provides barcode scan-able labels for PID and Serial Number as well.

Q. Where do customers go to obtain a software license key once they have a PAK?
A. They should go to the Software License Registration page on cisco.com. If they are using Cisco License Manager (CLM) then this can be used to collect the license key(s) (see section below on CLM).
Q. What happens if I mistype my serial number / PID on the licensing portal?
A. Cisco backend checks for mistyped PID and Serial Number.
Q. I generated the license with the UDI information from a different device than the one on which license is being installed. What happens?
A. IOS will not allow install of license on a device generated with a different device UDI than that of the device. Cisco TAC can generate licenses in case of error in generating licenses
Q. Does license installation require a reboot of the device to activate new functionality?
A. A router needs to be rebooted after installing a technology package license to activate the new functionality. A reboot is not required though if the router is already using temporary license for the newly installed technology package license. For feature licenses reload of the router is not required after installation of the feature license.
Q. Do ISR G2 support temporary licenses?
A. ISR G2 support temporary license which are valid for 60 days of usage. Temporary licenses are built into the device for UC, SEC and DATA technology package licenses.

Customers can also get temporary licenses (valid for 60 days of use) for trial by going to http://www.cisco.com/go/license.

Q. Is there any functional difference between temporary and permanent licenses?
A. Temporary licenses, in general offer the same functionality as permanent licenses.

One notable exception is the temporary license for the SEC-K9 technology package. The temporary license for the SEC-K9 technology package will restrict the encrypted payload (i.e. VPN payload, secure voice) throughput to 110Mbs aggregate (55Mbps flowing into the device and 55Mbps flowing out of the device) on the next generation ISR platforms. The evaluation license for SEC-K9 will support a maximum of 200 concurrent encrypted tunnels (SRTP, SSL VPN, IPSEC VPN etc) and a maximum of 1000 TLS sessions for Secure Voice.

The evaluation license for SEC-K9 is restricted for encrypted payload and encrypted tunnels to meet the U.S. Export Control Laws.

Q. How can a customer go beyond 200 concurrent encrypted tunnels on the ISR G2 platform?
A. The HSEC-K9 license removes the curtailment enforced by the U.S. government export restrictions on the encrypted tunnel count and encrypted throughput. HSEC-K9 is available only on the Cisco 2921, Cisco 2951, Cisco 3925, Cisco 3945, Cisco 3925E, and Cisco 3945E. The Cisco 1941, 2901, and 2911 already have maximum encryption capacities within export limits. For more information on HSEC-K9 licensing please refer to the following document: http://www.cisco.com/en/US/docs/routers/access/sw_activation/SA_on_ISR.html
Q. How is the time remaining on temporary licenses calculated?
A. Temporary licenses are usage based and are valid for 60 days e.g. if a customer uses the temporary license for 40 days and then shut downs the router he/she will still have 20 days left on the temporary license.
Q. Do temporary licenses get removed automatically when a permanent license is installed? Or does the temporary license have to be removed before the permanent license can be activated and installed?
A. Temporary licenses will remain after the permanent license is installed and activated. If permanent license is activated in the router, then temporary license will automatically become inactive.
Q. Do I need to reboot my device if I move from temporary license to permanent license for a technology package or feature?
A. No, A reboot of the device is not required if the device moves from temporary to permanent license for a technology package or feature.
Q. How long does license key generation take?
A. When using the Software License Registration page on cisco.com license key generation is instant.
Q. What is the format of the license key?
A. The license is in the form of a file with a ".lic" extension. Adding this file to the appropriate Cisco device will activate the purchased IOS Feature Set. The contents of the .lic file must not be altered in any way, this will render it useless. If a customer wishes to add their own notes to the license file (ie: PO numbers, user information, etc.) then this can be done via the device CLI.

The license file can be installed using the IOS Command Line Interface (CLI) or the Cisco License Manager. Instructions for using the CLI are included in the email.

Q. How are licenses handled during RMA process?
A. Cisco will ship replacement device with IPBase license. All licenses, except IPBase need to be transferred from the faulty device to replacement device to get a functionally equivalent replacement device.
Q. How are licenses transferred during RMA process?
A. Customer can use CLM or can go to Cisco licensing portal ( http://www.cisco.com/go/license) to transfer licenses from faulty device to replacement device. When an in service device fails, its software license can be transferred by using the "Register for an RMA License" function on the Cisco licensing portal. Five pieces of information must be gathered before initiating the license transfer: a valid service contract number (optional) , the PID and SN of the returned router, the PID and SN of the replacement router.
Q. What happens if I cannot transfer my licenses right away to the replacement device?
A. Each device comes with temporary licenses which can be used to have the desired functionality on the device for 60 days.
Q. Is there MIB support for Licensing?
A. Yes. CISCO-LICENSE-MGMT-MIB provides support for licensing information for permanent, subscription, temporary and counted licenses.
Q. Where can I find more information about Cisco License Call Home?
Q. What is CLM?
A. CLM stands for Cisco Licensing Manager. Cisco License Manager is a standalone application from Cisco that helps you rapidly deploy multiple Cisco software licenses across their networks. Cisco License Manager can discover network devices, view their license information, and acquire and deploy licenses from Cisco. The application provides a graphical user interface (GUI) that simplifies installation and helps enable you to automate license acquisition, as well as perform multiple licensing tasks from a central location. You can also use the Cisco License Manager application programming interface (API) to create your own programs for performing licensing tasks.
Q. How much does CLM cost?
A. CLM is free.
Q. Which Version of CLM will support ISR G2?
A. CLM 3.0 will support ISR G2.
Q. How many devices can CLM support?
A. CLM 3.0 can support 500,000 devices.
Q. Where can I find more information about CLM?
A. Visit http://www.cisco.com/go/clm to find more details.
Q. What UDI should I use for licenses on the 3900 Series Integrated Services Routers?
A. The 3900 Series Integrated Services Routers have a modular motherboard. Use the "show license udi" command to display the UDI of the motherboard. This UDI must be used. Do NOT use the UDI of the chassis for the 3900 Series Integrated Services Routers.

References

1. Cisco Software Activation Conceptual Overview: http://www.cisco.com/en/US/docs/ios/csa/configuration/guide/csa_overview.html

2. Cisco Software Activation Tasks and Commands: http://www.cisco.com/en/US/docs/ios/csa/configuration/guide/csa_commands.html

3. Cisco License Manager Deployment: A Quick Start : http://www.cisco.com/en/US/prod/collateral/iosswrel/ps6537/ps9677/guide_clm_deployment.html

4. Cisco Software Activation: Simplifying Software Deployment and License Management: http://www.cisco.com/en/US/prod/collateral/iosswrel/ps6537/ps9677/whitepaper_cisco_sw_license.html

5. Maintenance Provider Guidelines for Managing Software Activation: http://www.cisco.com/en/US/prod/collateral/iosswrel/ps6537/ps9677/white_paper_maintenance_activation.html

6. Cisco Software Activation: Channel Partners Guidelines for Managing Software Activation: http://www.cisco.com/en/US/prod/collateral/iosswrel/ps6537/ps9677/white_paper_cisco_sw_activation.html