Cisco Prime Service Catalog

Offer All IT Services Through a Single Portal

Cisco Prime Service Catalog software is a self-service portal for users to order and manage any type of IT service – from the data center to desktop. This software lets IT standardize and consolidate a wide array of services, and gives end users a self-service shopping experience. It also standardizes, unifies, and automates delivery processes for data center and workplace services.

Cisco Prime Service Catalog Training

Cisco Prime Service Catalog Training

Get foundational concepts and learn key tasks through various course offerings.

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Self-Service IT for Employees

Self-Service IT for Employees

Order IT resources, workplace tools, and more from a single online storefront. (2:59 min)

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More Work Flexibility for Customers

More Work Flexibility for Customers

See how service provider Steria used Cisco Prime Service Catalog to improve profits. (2:38 min)

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Features and Capabilities

End users want self-service capabilities for requesting the IT tools that they need to do their jobs. There are more computing devices and applications than ever before, and IT managers must track each service order throughout its lifecycle. Cisco Prime Service Catalog serves both end users and IT by modernizing ordering and tracking of all IT services.

Whether end users order a new mobile device, a virtual desktop, or an entire application-development environment in a private cloud, Cisco Prime Service Catalog helps streamline the service request and delivery processes. It replaces multiple ordering methods and processes using multiple different web forms, disparate systems, and manual procedures with a single, flexible approach.

With Cisco Prime Service Catalog, IT organizations and service providers can offer end users a single interface for requesting a comprehensive array of workplace-related services. That includes desktop, communications, and collaboration, as well as data center and cloud computing resources.

Standardized IT Offerings and Streamlined Service Delivery

Users access a self-service web portal and select tools and services they need from a catalog of standard choices. Both administrators and users get complete visibility into the lifecycle of each request.

The solution can help your organization:

  • Provide a consistent way to request all IT services through a standard portal
  • Offer online status updates on user requests, and manage each service's lifecycle

Cisco Prime Service Catalog also provides IT greater control and governance through capabilities such as:

  • Policy-based controls and approvals
  • User entitlement and role-based access control (RBAC)
  • Service lifecycle management
  • Financial and demand management

Flexible and Extensible

Cisco Prime Service Catalog can be deployed to complement other Cisco products, services, and partner technology solutions for data center, cloud computing, communications, mobility, collaboration, and other end-user IT services. That includes bring-your-own-device (BYOD) options and virtual desktops.

For example, this software is bundled and offered as a key component of the Cisco Intelligent Automation for Cloud solution for cloud management in a private, public, or hybrid cloud computing environment.

Cisco Prime Service Catalog can also be extended to support multivendor and heterogeneous IT systems and infrastructure across a broad range of services. With built-in service design tools, the software provides the flexibility to:

  • Easily add new services
  • Update existing services
  • Maintain the catalog as an organization's IT portfolio changes over time

With these benefits, Cisco Prime Service Catalog can help customers accelerate implementation of IT-as-a-Service by significantly improving user adoption, shortening the service delivery cycle, and cutting costs by 30 percent or more. It can also improve productivity, agility, speed, and efficiency.

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