Technical Services News
March 2010

Security Advisories

Technical Documents

Field Notices

Related Links

About This Newsletter

My Cisco Helps You Achieve More in Less Time
Take a closer look at My Cisco. You'll find enhancements, including a new workspace, to make your support experience more personal and efficient. More...

Register Now for Networkers and Cisco Live 2010
Save up to $300 on your full conference pass when you register for Cisco Live 2010 by April 16. More...

New Cisco Wide Area Application Software Troubleshooting Wiki
The Cisco Wide Area Application Software (WAAS) documentation set now includes the WAAS Troubleshooting Wiki. More...

Two New Broadcasts from TechWiseTV
Tune in and learn about the ground-breaking Cisco Intercompany Media Engine. You will also learn how to prepare your network for the demands of future traffic growth. More...

Design and Implementation Considerations
This month’s Chalk Talk features an excerpt from the book SIP Trunking, the first complete guide to planning, evaluating, and implementing high-value SIP trunking solutions. More...

Upcoming "Ask the Expert" Events from NetPro
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Multiple Vulnerabilities in Cisco IronPort Encryption Appliance
Multiple Vulnerabilities in Cisco ASA 5500 Series Adaptive Security Appliances
Multiple Vulnerabilities in Cisco Security Agent
Cisco Firewall Services Module Skinny Client Control Protocol Inspection Denial of Service Vulnerability

Tech Note:
Cisco IOS NAT Feature Matrix

TAC Case Collection Solution:
User Receives the “OSPF-4-DUP_RTRID1” Error Message

Security and VPN

Tech Notes:
Unity 7.x System Administrator Web Issues
Unified Contact Center Express Backup Issue
Cisco Unity: "ACCESS DENIED because there is no exact Allow ACE" Error
Visual Voicemail Error Message: "Cannot sign in. Incorrect extension or PIN"
CUCMBE End User Issue with IPCC Extension and Unity Connection Extension
Cisco Unity Error Message: "Your voicemail box is almost full"
Cisco Unified Communications Manager 7.x: Troubleshoot Backup Issue

TAC Case Collection Solution:
How to Use Real-time and Historical Reporting in Cisco CRA

Tech Note:
WLC Wired and Wireless Networks: Troubleshooting Guest Access

TAC Case Collection Solution:
Cisco Aironet 1230 Access Points Attached to Third Party 802.3af Power over Ethernet (PoE) Switches Are Not Powering Up

Storage Networking

New Cisco OUI for MDS 9000, Nexus 5000 and UCS 6100 May Impact Recognition of New Equipment by Cisco FMS -- Software Upgrade Required

Voice and Unified Communications

Tech Notes:
Creating Users, Phones, and Associations in Cisco CallManager
How to Identify a Cisco CallManager Restart as a Crash or Service Shutdown
CallManager 6.x/5.x: CDR/CMR Error
Cisco Unified Communications Manager 5.x/6.x/7.x: Extension Mobility Error Message

My Cisco Helps You Achieve More in Less Time

Take a closer look at My Cisco. You'll find enhancements, including a new workspace, to make your support experience more personal and efficient. You can easily personalize My Cisco to bring together the content you need to save time, clicks, and screens on every visit.

Simply log in, open the My Cisco pull-down, and take advantage of these features:

• A customizable workspace that is your expanded work area for My Cisco modules, letting you see each module's details and take action as needed
• A catalog of modules available for your My Cisco workspace and pull-down
• Ease in adding, removing, and re-ordering modules
• One-click linkage between your pull-down, workspace, and catalog
• A wide choice of languages for your workspace and catalog

Partners can stay up-to-date on news and incentives through additional modules available for their My Cisco workspace. They have quick access to frequently used business applications as well as support information.

Whether you are a Cisco customer or partner, you'll find new ways to consolidate and act on the information that matters to you on every visit. Log in and take a closer look. Personalize My Cisco today and achieve more in less time.

Save up to $300 on your full conference pass when you register for Cisco Live 2010 by April 16. Join other IT professionals for this important event beginning June 27 in Las Vegas.

For more information, visit http://www.cisco.com/offer/ciscolive10/184859_3.

The Cisco Wide Area Application Software (WAAS) documentation set now includes the WAAS Troubleshooting Wiki. This wiki is a collaborative site that describes the basic procedures and methodology to assist you in troubleshooting common problems that you may encounter while operating your WAAS device.

Anyone can read the wiki, and if you are a registered user of Cisco.com, we strongly encourage you to add content to this site in the form of troubleshooting tips, procedures, or even entire sections. Please note that when you add content to the site, you should adhere to the format that has been established for the wiki.

Visit the WAAS Troubleshooting Wiki today.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

Open Federation: Collaboration Goes Borderless

TechWiseTV shows how the ground-breaking Cisco Intercompany Media Engine finally gets to the bottom of the open federation problem, taking collaboration to a whole new level.

Learn more and register to view today.

Protocols for Growth: the Future of Your Network

Learn how IPv6, multicast, 802.11n, and Group Encrypted Transport VPN can help prepare your network for the demands of future traffic growth by enabling it to operate more efficiently.

Learn more and register to view today.

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco engineers:

• "SSL VPN," now through March 26
• "Unified Presence Server," March 29 through April 9
• "Wireless Network Management," March 29 through April 9

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the March release include documentation for the following:

• Cisco Active Network Abstraction
• Cisco Unified Operations Manager
• Cisco Unified Presence

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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