Currently, only customers with addresses in the United States can purchase from the Cisco store. More countries will be available soon.
There may be some delay between when your order is submitted and the time you receive your order confirmation email. If you haven't received this email within 1-2 hours of placing your order, contact support.
High volume orders may be eligible for a discount. Our support team helps connect you to Cisco Sales to get the best value for your purchase.
Your order may be placed on hold while we verify additional details, like addresses or payment validations, or it may be placed on hold due to security concerns.
Typically, details are validated and holds are removed within 1 to 2 business days. If more information is needed, we will contact you to complete the review.
Yes, you can request quotes from up to four partners. Select the partners that interest you, and you’ll receive quotes from each.
If you haven't received quotes from your partners within 3 business days, please contact support.
Cisco has a robust community of trusted partners, with extensive capabilities and industry expertise. Cisco partners may also provide additional implementation services to ensure successful adoption.
Please contact support if Cisco Sales hasn’t contacted you within 2 business days.
At this time, only a selected list of partners are participating in the Cisco Store. Additional partners will be added soon.
The following products are currently available to purchase from the Cisco Store:
AppDynamics
AppDynamics also offers a free trial.
More products will be available to purchase soon!
Please use the support options linked within your product's dashboard.
You can also visit Cisco's Support Case Manager to raise a ticket for product support.
You can view your account details and license usage information within your product's dashboard. You can also find more information in your product's welcome email and provisioning emails.
Currently, customizing product configuration is not available in the Cisco Store.
No. At this time, customers can assign only one service address per subscription.
Price protection is guaranteed until the end of the current billing cycle. If the price changes, you will be notified about the changes in advance, and the updated price will take effect in the next billing cycle.
Cisco Store currently supports only credit and debit cards. Other payment methods will be supported in the future.
Any changes to your subscription can be completed in Account Manager under "Store purchases".
You can access your invoices from Account Manager. Choose a subscription and select the invoice you'd like to download.
You'll also receive a link to your invoice in every payment confirmation email.
You'll receive a payment confirmation email every time your payment method is charged.
When a payment can't be processed, you'll receive an email notifying you of a failed payment. You’ll have 14 days from the date of the original failed payment to add a new card for your subscription. Services will cease if payment is not received within this timeframe.
For invoice questions and disputes, please contact support.
For refund assistance, please contact support.
You can access all the Cisco Ecommerce Purchase Terms from the order confirmation email you received when you placed your order.
If your cancelled subscription is eligible for a refund, it will be issued to the payment method used to purchase it.
For subscription upgrades, a credit memo will be generated. The refund will reflect an amount prorated based on the number of days remaining in the current billing cycle. This credit memo will be applied against the invoice of the upgraded subscription.
Partial payment is not accepted at this time. The invoice must be paid in full in one transaction.
To request a tax exemption, contact support. In your email, include your tax exemption certificate along with the Subscription ID from your purchase.
Tax refunds can be issued for all months a subscription has been active and its tax-exemption certificates were valid. Refunds will be issued to the original payment method.
Taxes before order submission are estimates only. Final tax will be calculated and listed on each invoice. Modifications to any order or subscription may result in a change to tax.
You can access all details of your subscriptions by logging into the Cisco Store's Account Manager.
You can make changes to subscriptions you purchased through Cisco Store by logging into Account Manager. Once logged in, you can change:
To cancel your subscription, log into Cisco Store's Account Manager. Select a subscription, click "Cancel subscription", and follow instructions to confirm your cancellation.
Yes. Changes to subscriptions purchased through your partner can be made by contacting your purchasing partner directly.
To change profile details from your Cisco Store account, contact support.
Cancellations within 14 days of the subscription start date are eligible for a full refund. The amount will be refunded to the original payment method.
Any cancellation after 14 days of the subscription start date will not receive a refund. At the end of its billing cycle, services will be terminated, and the subscription will not renew.
Subscription downgrades are not eligible for a refund. After confirming a downgrade, you'll have access to your subscription's current features until the end of the billing cycle. Downgraded features and the new recurring total take effect in the next billing cycle.
Yes. Your transaction and payment details are directly handled by our payment service provider, Stripe, with secure encryption and strict banking standards.
Still can’t find what you’re looking for? Contact support at ecommerce-support@cisco.com. Please include one or more of these details in your message: