Cisco CallManager Serviceability Administration Guide, Release 3.1(1)

Table Of Contents





Related Documentation


Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.

The preface covers these topics:




Related Documentation


Obtaining Documentation

Obtaining Technical Assistance


The Cisco CallManager Serviceability Administration Guide provides two functions: instructions for administering the Cisco CallManager Serviceability program and information required to support remote access. This guide includes descriptions of procedural tasks you complete using Cisco CallManager Serviceability. This guide also provides information to implement remote serviceability on the voice over IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide all of the detailed information for required procedures performed on Cisco CallManager or network devices.

Use this book with the Cisco CallManager System Guide and the Cisco CallManager Administration Guide. Both provide instructions for administering the Cisco CallManager program and include descriptions of procedural tasks you complete using Cisco CallManager Administration.


The Cisco CallManager Serviceability Administration Guide is written for network administrators responsible for managing and supporting the Cisco CallManager system. Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, remote serviceability features. This guide requires knowledge of telephony and IP networking technology.


The following table shows how this guide is organized:


Chapter 1, "Overview"

Provides an overview of the Cisco CallManager Serviceability program and remote serviceability.

Chapter 2, "Alarms"

Provides an overview and the procedures for configuring alarms and alarm definitions.

Chapter 3, "Trace"

Provides an overview and the procedures for configuring trace parameters, trace collection, and trace analysis.

Chapter 4, "Control Center"

Provides procedures for starting and stopping Cisco CallManager services.

"Admin Serviceability Tool"

Provides an overview and the procedures for configuring performance and device monitoring and alert notification.

Chapter 6, "Cisco Secure Telnet"

Provides architecture and operation of the Cisco Secure Telnet system, including network topologies and configurations.

Chapter 7, "The Show Command Line Interface"

Provides information on how to use the Cisco Show command line interface.

Chapter 8, "Monitor Performance Counters"

Provides information on Microsoft Windows 2000 Performance monitoring program used to monitor Cisco CallManager performance on local or remote installations.

Chapter 9, "Message Translator"

Provides information to translate ISDN messages to IOS-compatible format.

Chapter 10, "Manage With CiscoWorks2000"

Provides overview of CiscoWorks2000 when used with Cisco CallManager to manage some of the remote serviceability features.

"The Path Analysis Interface"

Provides procedures for setting up trace using CiscoWorks2000 Campus Manager.

Chapter 12, "System Log Management"

Provides procedures for using system log management system to diagnose and troubleshoot problems.

Chapter 13, "SNMP Instrumentation"

Provides information and procedures for using SNMP and the CiscoWorks2000 interface to troubleshoot and to perform diagnostics and network management tasks.

Chapter 14, "Cisco Discovery Protocol Support"

Provides overview of Cisco Discovery Protocol used to support Cisco CallManager installations.

Appendix A, "Cisco CallManager Perfmon Counters, AST, and CCM_SNMP_MIB"

Provides tables with related information about Cisco CallManager perfmon counters, the Admin Serviceability Tool, and CCM_SNMP_MIB.

Related Documentation

Refer to the following documents for further information about related Cisco IP telephony applications and products:

Installing Cisco CallManager Release 3.1

Release Notes for Cisco CallManager Release 3.1

Cisco CallManager Administration Guide

Cisco CallManager System Guide

Hardware Configuration Guide for the Cisco Voice Gateway 200

Software Configuration Guide for the Cisco Voice Gateway 200

Cisco IP Phone 7900 Family Administration Guide

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager

Cisco IP Telephony Network Design Guide


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