Cisco CallManager Serviceability Administration Guide, Release 3.1(1)
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Table Of Contents

Control Center

Control Center Overview

View Status of Services

View Status of Services for One Server

View Status of Services for All Servers in a Cluster

Stop a Service

Stop a Service for One Server

Stop a Service for Multiple Servers in a Cluster

Start a Service

Start a Service for One Server

Start a Service for Multiple Servers in a Cluster


Control Center

This chapter provides general and procedural information on the Serviceability Control Center tool.

This chapter contains the following topics:

•Control Center Overview

•View Status of Services

•Stop a Service

•Start a Service

Control Center Overview

Cisco CallManager Serviceability provides a web-based Control Center tool used to view status and to start and stop Cisco CallManager services for a particular server or all servers in the cluster.

Starting and stopping a Cisco CallManager service causes all Cisco IP phones and gateways currently registered to that Cisco CallManager service to fail over to their secondary Cisco CallManager service. Devices and phones need to restart only if they cannot register with another Cisco CallManager service. Starting and stopping a Cisco CallManager service causes other installed applications (such as Conference Bridge or Cisco Messaging Interface) that are homed to that Cisco CallManager to start and stop as well.

Caution Stopping a Cisco CallManager service also stops call processing for all devices controlled by that service. When a Cisco CallManager service is stopped, calls from an IP phone to another IP phone will stay up; calls in progress from an IP phone to a Media Gateway Control Protocol (MGCP) gateway will also stay up, and other types of calls will be dropped.

Figure 4-1 shows a services status example for a particular server in a Cisco CallManager cluster. Table 4-1 provides a description of the service status icons.

Figure 4-1 Status of Services Using Control Center

Table 4-1 Service Status Icons 

Icon Symbol
Description

Square

The service is stopped.

Arrow

The service is running.

Question Mark

The service is in an unknown status.


View Status of Services

Use the Control Center tool to view the status of Cisco CallManager services for a particular server or all servers in a cluster.

View Status of Services for One Server

Perform the following procedure to view the status of services on a particular server.

Step 1 Choose Application > Cisco CallManager Serviceability from the Cisco CallManager Administration window.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 Choose the server from the Servers column.

The window displays the service names for the server you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 To start a service, see Start a Service.

Step 5 To stop a service, see Stop a Service.

Step 6 To view the status of a service for all servers, see View Status of Services for All Servers in a Cluster.

View Status of Services for All Servers in a Cluster

Perform the following procedure to view the status of services for all servers in the Cisco CallManager cluster.

Step 1 Choose Application > Cisco CallManager Serviceability from the Cisco CallManager Administration window.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 Choose All Servers from the Servers column.

The window displays two areas of information:

•Select services to display

•List of servers in the cluster

Step 4 To view the status of a particular service for all servers, check the check box for the service; for example, Cisco CTI Manager. To view the status of all services, go to Step 6; otherwise, continue.

Step 5 Click the Refresh List button.

Every server in the cluster that has the service you chose displays the status of that service.

Step 6 To view the status of all services for all servers, click the Select All and Refresh List button.

Every server in the cluster displays the status of its services.

Stop a Service

Use the Control Center tool to stop a service for a particular server or all servers in a cluster.

Stop a Service for One Server

Perform the following procedure to stop a service on a particular server.

Step 1 Choose Application > Cisco CallManager Serviceability from the Cisco CallManager Administration window.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 Choose the server from the Servers column.

The window displays the services for the server you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 Click the Stop button for the service you want to stop.

The Service Status symbol changes from an arrow to a square.

Stop a Service for Multiple Servers in a Cluster

Perform the following procedure to stop a service for all servers in the Cisco CallManager cluster.

Step 1 Choose Application > Cisco CallManager Serviceability from the Cisco CallManager Administration window.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 Choose All Servers from the Servers column.

The window displays two areas of information:

•Select services to display

•List of servers in the cluster

Step 4 To stop a service for all servers, check the check box for the service; for example, Cisco CTI Manager. To stop all services, go to Step 6; otherwise, continue.

Step 5 Click the Refresh List button.

Every server in the cluster that has the service you chose displays the status of that service. Go to Step 7.

Step 6 To stop all services for all servers, click the Select All and Refresh List button.

Every server in the cluster displays the status of its services.

Step 7 Click the Stop button for each service you want to stop (choose the servers in the cluster for which you want the service stopped).

The Service Status symbol changes from an arrow to a square.

Start a Service

Use the Control Center tool to start a service for a particular server or all servers in a cluster.

Start a Service for One Server

Perform the following procedure to start a service on a particular server.

Step 1 Choose Application > Cisco CallManager Serviceability from the Cisco CallManager Administration window.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 Choose the server from the Servers column.

The window displays the services for the server you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 Click the Start button for the service you want to start.

The Service Status symbol changes from a square to an arrow.

Start a Service for Multiple Servers in a Cluster

Perform the following procedure to start a service for all servers in the Cisco CallManager cluster.

Step 1 Choose Application > Cisco CallManager Serviceability from the Cisco CallManager Administration window.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 Choose All Servers from the Servers column.

The window displays two areas of information:

•Select services to display

•List of servers in the cluster

Step 4 Check the check box for the service that is on all servers that you want to start; for example, Cisco CTI Manager. To start all services, go to Step 6; otherwise, continue.

Step 5 Click the Refresh List button.

Every server in the cluster that has the service you chose displays the status of that service; go to Step 7.

Step 6 To start all services for all servers, click the Select All and Refresh List button.

Every server in the cluster displays the status of its services.

Step 7 Click the Start button for each service you want to start (choose the servers in the cluster for which you want the service started).

The Service Status symbol changes from a square to an arrow.