Table Of Contents
Understanding Cisco Unified Serviceability
Cisco Unified Serviceability Overview
Reporting and Monitoring Tools
Browser Support
Where to Find More Information
Understanding Cisco Unified Serviceability
This chapter contains information on the following topics:
•
Cisco Unified Serviceability Overview
•Reporting and Monitoring Tools
•Browser Support
•Where to Find More Information
Cisco Unified Serviceability Overview
Cisco Unified Serviceability, a web-based troubleshooting tool for Cisco Unity Connection, provides the following functionality:
•Saves alarms and events for troubleshooting and provides alarm message definitions.
•Saves trace information to various log files for troubleshooting.
•Monitors real-time behavior of components through the Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT).
•Provides feature services that you can activate, deactivate, and view through the Service Activation window.
•Provides an interface for starting and stopping feature and network services.
•Generates and archives daily reports; for example, alert summary or server statistic reports.
•Monitors the disk usage of the log partition on a server.
•Monitors the number of threads and processes in the system; uses cache to enhance the performance.
Tip Cisco RIS Data Collector provides Process and Thread statistic counters in the Cisco Unified Communications Manager Real-Time Monitoring Tool. To configure the maximum number of processes and threads that are allowed, so Cisco RIS Data Collector can provide these associated counters, access the Maximum Number of Threads and Process service parameter for the Cisco RIS Data Collector service in Cisco Unity Connection Administration; for information on configuring service parameters, refer to the System Administration Guide for Cisco Unity Connection.
Tip For Cisco Unity Connection, you must perform serviceability-related tasks in both Cisco Unified Serviceability and Cisco Unity Connection Serviceability; for example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.
Cisco Unified Serviceability supports the functionality that is described in the Cisco Unified Serviceability Administration Guide; for tasks that are specific to Cisco Unity Connection Serviceability, refer to the Serviceability Administration Guide for Cisco Unity Connection.
Reporting and Monitoring Tools
Cisco Unified Serviceability provides the following reporting tools:
•Real-Time Monitoring Tool (RTMT)—Monitors real-time behavior of components through RTMT; creates daily reports that you can access through the Serviceability Reports Archive. For more information, refer to the Real-Time Monitoring Tool Administration Guide for Cisco Unity Connection.
•Serviceability Reports Archive—Archives reports that the Cisco Serviceability Reporter service generates.
Browser Support
January 7, 2008
Cisco supports the following browsers with Cisco Unified Serviceability:
Cisco Unity Connection 2.1
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Netscape 7.1, or Internet Explorer 6.0 or 7.0
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Cisco Unity Connection 2.0
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Netscape 7.1 or Internet Explorer 6.0
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To access Cisco Unified Serviceability, you must browse to the application from a machine that runs the supported browser.
Cisco Unified Serviceability uses HTTPS to establish secure connections.
Tip Cisco Unified Serviceability does not support the buttons in your browser. Do not use the browser buttons, for example, the Back button, when you perform configuration tasks.
Where to Find More Information
Additional Cisco Documentation
•Real-Time Monitoring Tool Administration Guide for Cisco Unity Connection
•Serviceability Administration Guide for Cisco Unity Connection
•System Administration Guide for Cisco Unity Connection
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