Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W - Z

Index

A

AAA 17-1

initial checklist 16-7, 17-1

troubleshooting with Cisco ACS 17-11

ACS

troubleshooting AAA 17-11

using with FC-SP 19-7

administrator password, recovering 2-32

authentication, authorization, and accounting. See AAA

AutoNotify

registration 25-1

service contract requirements 25-3

B

BB_credits 8-3, 8-8, 8-10

best practices

software installation 2-2

upgrading 2-2

VSANs 11-1

BIOS 2-14

blank commit 15-7

blocking ports 16-6

bootflash

recovering corrupted2-14to 2-15

recovery from loader 2-16

recovery using BIOS setup (procedure) 2-16

recovery with dual supervisors 2-23

SSM 3-5

border switch fails 13-10

buffer-to-buffer credits

See BB_credits

C

Call Home

alert groups 25-2

destination profiles 25-1

Call Home alert groups

configuring 25-2

customizing 25-2

Call Home contacts

assigning information 25-7

Call Home messages

configuring levels 25-2

CFS

checking distribution status 7-9

checking the configuration 7-3

conditional service regions 7-11

distribution failure 7-10

lock failure 7-7

merge fails 7-5

overview 7-1

partitioned fabrics 7-3, 7-5

regions 7-10

troubleshooting checklist 7-2

verifying with CLI (procedure) 7-3

verifying with Fabric Manager (procedure) 7-3

Cisco Fabric Services. See CFS

CLI

common troubleshooting commands 1-4

debug commands B-2

clock modules 4-12

commit fails

device alias 15-3, 15-11

SDV 12-3

configuration limits

description (table) C-1

connectivity

basic 1-4

end-to-end 1-5

ports 1-6

using Device Manager 1-6

using Fabric Manager B-15

verifying B-15

contact information

assigning for Call Home 25-7

Control Unit Port. See CUP

core dumps A-5

CUP

blocking restriction 16-6

in-band management 16-1

CUP in-band management

description 16-6

customer support, collecting information A-1

D

destination profiles

configuring 25-1

device alias

commands 15-3

commit fails 15-11

database conflicts 15-12

database size limitations 15-4, 15-14

enhanced mode limitations 15-3

failure messages 15-2, 15-3

merge fails 15-4

merge limitations 15-4

merging mixed fabrics 15-7

troubleshooting checklist 15-1

using blank commit 15-7

validation fails 15-11

VSAN limitations 15-3

Device Manager

password issues 26-13

port oversubscription 1-8

digital certificates

configuring using Fabric Manager (procedure) 24-5

configuring using the CLI (procedure) 24-7

identity certificate 24-4

importing using Fabric Manager (procedure) 24-11

initial checklist 24-3, 25-3

maximum limits 24-3

overview 24-1

PKCS#12 format 24-5

documentation

additional publications i-xxx

domains

domain ID failure 8-3

domainID overlap 11-18

domain manager disabled 8-3

isolation due to overlap 8-3

maximum number in a VSAN C-1

switch isolated 11-18

DPVM

autolearn not working 11-12

cannot be configured 11-11

cannot copy active database to config database 11-14

config database not activating 11-14

database not distributed 11-12

guidelines 11-10

merge failed 11-15

no autolearn entries 11-13

port suspended 11-15

port VSAN not in database 11-13

troubleshooting with CLI 11-11

troubleshooting with Fabric Manager 11-10

E

EFMD 19-2

fabric binding 16-6

EISLs

PortChannel links 10-1

trunking 10-2

e-mail addresses

assigning for Call Home 25-7

EPLD images 3-9

E ports

isolation 8-3

Exchange Fabric Membership Data

see EFMD 19-2

Exchange Fabric Membership Data. See EFMD 16-6

extended ISL. See EISLs

F

Fabric Analyzer B-25

fabric binding

configuring using Fabric Manager (procedure) 19-19

configuring using the CLI (procedure) 19-20

EFMD 16-6

initial checklist 19-3

overview 19-2

verifying configuration using Fabric Manager (procedure) 19-18

verifying configuration using the CLI (procedure) 19-18

verifying violations using Fabric Manager (procedure) 19-16

verifying violations using the CLI (procedure) 19-17

fabric configuration

analyzing with Fabric Manager B-16

status 1-5

Fabric Manager

checking in Fabric Manager Server license 6-10

map layout 26-4

problems 26-2

recommened JRE version (table) 2-5

troubleshooting tools 1-3

using over FCIP 26-5

using with multiple NICs 26-5

using with proxy server 26-6

will not start 2-5

Fabric Manager Web Client

passwords 26-11

fans

LED is red 4-8

not spinning 4-8

FC ID, changes after link reset 2-34

FCIP

ISL link failures 20-34

link down 2-33

one-to-three tunnels 20-20

reload causes reboot 2-33

special frame configuration 20-30

troubleshooting 20-9

FC-MAC driver

See ports

FC ping B-5

FC-SP

initial checklist 19-2

overview 19-1

using ACS 19-7

verifying configuration using Fabric Manager (procedure) 19-5

verifying configuration using the CLI (procedure) 19-5

verifying database using Fabric Manager (procedure) 19-5

verifying database using the CLI (procedure) 19-6

FC timer

resolving with CLI 11-9

resolving with Fabric Manager 11-9

FC trace B-5

Fibre Channel Security Protocol

See FC-SP 19-1

Fibre Connection. See FICON

FICON

configuration files 16-5

configuring 16-1

CUP in-band management 16-6

FC4 protocols 16-1

port numbering16-2to 16-5

port swapping16-8to 16-9

FICON configuration files

description 16-5

FICON port numbers

default numbering scheme 16-2

reserved numbering scheme 16-4

FICON ports

swapping 16-9

Flow Wizard 26-12

forgot a password 26-11

FSPF

mismatched dead interval 11-31

mismatched retransmit interval 11-30

region mismatch 11-32

traffic not being routed 11-28

troubleshooting 11-24

wrong hello interval 11-28

G

Generation 2 modules

best practices 5-7

overview 5-1

port groups 5-2

port speeds 5-3

troubleshooting checklist 5-7

grace period

See licenses

guidelines

port swapping 16-8

H

hardware

overview 4-1

startup issues 4-2

troubleshooting 4-13

I

IKE

allowed transforms (table) 22-3

debugging 22-15

overview 22-1

verifying configuration compatibility 22-6

images

See software

in-band management

CUP 16-6

ip access lists. See IP-ACLs

IP-ACLs

creating with Fabric Manager (procedure) 21-5

creating with the CLI (procedure) 21-6

initial checklist 21-4

overview 21-1

IP addresses

SMTP server 25-6

IP network simulator B-27

IP ports

maximum number in a switch C-2

IPsec

allowed transforms 22-4

clearing SAs 22-15

compatibility 22-1

initial checklist 22-4

overview 22-1

SAs 22-12

SPD compatibility 22-8

statistics 22-15

supported platforms (table) 22-3

troubleshooting 22-5

verifying configuration 22-6, 22-7

IP security. See IPsec

IP services 20-5

iSCSI

RADIUS 20-38

target discovery B-19

TCP 20-48

troubleshooting authentication 20-35

troubleshooting dynamic configuration 20-41

username and passwords 20-37

iSCSI initiators

maximum number in a fabric C-2

iSCSI initiator targets. See iSCSI targets

iSCSI sessions

maximum number on a port C-2

maximum number on a switch C-2

iSCSI targets

maximum number in a fabric C-2

iSLB initiators

maximum number in a fabric C-2

iSLB initiator targets

maximum number in a fabric C-2

iSLB sessions

maximum number on a port C-2

maximum number on a switch C-2

ISLs

maximum number in a switch C-2

IVR 13-10

border switches 13-2

cannot enable 13-7

CFS merge failed 13-15

IVR Wizard 13-15

licenses 13-6

link isolated 13-12

locked CFS session 13-13

LUN 13-13

NAT fails 12-4, 13-8

no write access 13-13

overview 13-1

persistent FC IDs 13-12

release-specific support (table) 13-5

restriction 23-2

restrictions 13-2

SDV limitations 12-2

traffic blocked 13-11

transit VSANs 13-2

troubleshooting checklist 13-3

verifying with CLI 13-4

verifying with Fabric Manager 13-3

zone set activation fails 13-9

IVR zones

maximum number of members C-2

maximum number of zones C-2

IVR zone sets

maximum number C-2

K

kickstart images

recovery for Supervisor-1 2-20

recovery for Supervisor-2 2-19

selecting for supervisor modules 5-13

L

licenses

checking in Fabric Manager Server license 6-10

displaying with CLI 6-4

displaying with Fabric Manager 6-3

displaying with Fabric Manager Web Services 6-4

feature-based 6-1

grace period 6-2

grace period expiration 6-9

incorrect number installed 6-8

initial checklist 6-3

missing 6-11

module-based 6-1

one-click install fails 6-6

serial numbers 6-2

transfer between switches 6-7

unexpected grace period warnings. 6-8

limits

description (table) C-1

lock failure

See CFS

logs 1-13

Device Manager 1-14

M

merge fails

CFS 7-5

SDV 12-6

syslog messages 15-2

modules

initialization 4-22

not detected by supervisor 4-35

powered down 4-26

reinitialize using CLI 4-37

reinitialize using Fabric Manager (procedure) 4-36

reloaded 4-31

resets 4-38

troubleshooting 4-21

troubleshooting (procedure) 4-25

unknown state 4-34

N

network simulator B-27

NPV

CLI commands 9-2

core switch 9-6

end device login 9-4

initial checklist 9-2

NPIV 9-5

restrictions 9-2

VSAN mismatches 9-5

O

OBFL

configuring for a module B-12

configuring for the switch B-11

description B-10

displaying configuration status B-12

displaying logs B-13

on-board failure logging. See OBFL

oversubscription 1-8

P

PAA B-24

passwords 26-11

polling interval 26-12

Port Analyzer Adapter

See PAA

PortChannels

description 10-1

initial checklist 10-2

load balancing 10-1

port groups 5-2

port indexes 5-4

freeing up indexes 5-6

Generation 1 limitations 5-5

Generation 2 maximum 5-6

requirements (table) 5-6

verifying with CLI (procedure) 5-9

verifying with Device Manager (procedure) 5-8

Port Manager

See ports

ports

bounce between initializing and offline 8-26

cycles through up and down states 8-31

dedicated mode bandwidth (table) 5-3

DPVM membership not in database 11-13

ELP issues 8-27

error disabled 8-31

FC-MAC CLI commands 8-11

FC-MAC driver 8-4

flapping 8-21

Fx failure 8-32

initializing state 8-16

isolation after zone merge 8-28

link-failure state 8-14

link initialization flow 8-23

out of service 5-4

oversubscription information 1-8

overview 8-1

port groups 5-2

port indexes

description 5-4

Port Manager 8-5

restrictions 8-4

shared mode bandwidth (table) 5-3

speeds for Generation 2 modules 5-3

suspended 11-15

troubleshooting checklist 8-1, 9-2

troubleshooting with CLI 8-10

troubleshooting with Device Manager 8-6

verifying bandwidth with Device Manager (procedure) 5-11

verifying bandwidth with the CLI (procedure) 5-12

port security

configuring using Fabric Manager (procedure) 19-14

configuring using the CLI (procedure) 19-15

disabling autolearn using Fabric Manager (procedure) 19-13

disabling autolearn using the CLI (procedure) 19-13

initial checklist 19-2

overview 19-2

verifying database using CLI (procedure) 19-9

verifying database using Fabric Manager (procedure) 19-9

verifying violations using Fabric Manager (procedure) 19-10

verifying violations using the CLI (procedure) 19-11

port swapping

description 16-8

guidelines 16-8

procedure 16-9

power supplies

Fan ok LED is red 4-6

LED is red 4-5

LEDs off 4-4

output failed LED on 4-6

troubleshooting 4-7

processes, monitoring B-7

process resets 2-26

R

RADIUS B-21

configured parameters 17-4

verifying configuration using Fabric Manager (procedure) 17-4

verifying server groups using Fabric Manager (procedure) 17-9

verifying server groups using the CLI (procedure) 17-9

verifying server monitor using Fabric Manager (procedure) 17-6

verifying server monitor using the CLI (procedure) 17-6

related documents i-xxx

RMON B-17

roles, admin 2-34

S

SAN registration 1-5

SANTap

acronyms 23-2

CLI commands 23-4

Fabric Manager tools 23-4

host login problems 23-7

initial checklist 23-3

interface restrictions 23-3

limitations 23-2

mismatch problems 23-7

restrictions 13-2

terms 23-2

SDV

commit fails 12-3

IVR limitations 12-2

merge fails 12-6

troubleshooting checklist 12-1

verifying with CLI 12-2

zone activation fails 12-6

security associations

See SAs

security policy databases

See SPDs

serial numbers 6-2

finding with CLI 6-7

finding with Fabric Manager 6-6

services modules

SSM 3-1

SNMP B-19

assigning contact names 25-7

software

core dumps A-5

corrupt image 2-14

disruptive upgrades 2-4

error state 2-14

incompatibility 2-7

installation best practices 2-2

install error 2-9

overview 2-1

power on or reboot fails 2-13

recognizing errors 2-26

recoverable restart 2-27

resets 2-26

unrecoverable restart 2-31

upgrading best practices 2-2

verifying installation 2-6

software images, selecting for supervisor modules 5-13

Software Installation Wizard (procedure) 2-10

SSI boot images

configuring with install ssi command 3-6

verifying 3-5

SSI boot variables

verifying configuration 3-7

SSM

description 3-1

Features per release (table) 3-2

initial checklist 3-3

modflash 3-5

nondisruptive upgrages (table) 3-2

overview 3-1

recovery after replacing CompactFlash 3-8

replacing (procedure) 3-8

upgrade or downgrade (procedure) 3-5

upgrade with install ssi command 3-6

upgrading ELPD image 3-9

verify SSI boot image (procedure) 3-5

statistics gathering 26-12

storage services module

See SSM 3-1

Supervisor-1 modules

selecting software images 5-13

Supervisor-2 modules

select sofware imagtes 5-13

supervisors

active reboots 4-15

standby in powered-up state 4-19

standby not recognized 4-17

troubleshooting 4-14

switches

maximum numbers C-1

switch health analysis B-14

syslog

See system messages

system health failure 2-33

system images

selecting for supervisor modules 5-13

system messages

overview 1-10, B-21

using CLI 1-12

using Fabric Manager 1-11

viewing from Device Manager 1-14

T

TACACS+

verifying configuration using Fabric Manager (procedure) 17-5

verifying configuration using the CLI (procedure) 17-5

verifying server groups using Fabric Manager (procedure) 17-9

verifying server groups using the CLI (procedure) 17-10

verifying server monitor using Fabric Manager (procedure) 17-7

verifying server monitor using the CLI (procedure) 17-7

TCP ports, ACLs 21-2

temperature violations 4-11

Threshold Manager B-17

traceroute

See FC trace

troubleshooting

common CLI commands 1-4

common Fabric Manager tools 1-3

domain ID conflicts 11-17

FCIP connections 20-9

flowchart 1-9

FSPF issues 11-24

hardware problems 4-13

IP services 20-5

iSCSI issues 20-35

modules 4-21

overview 1-3

power supplies 4-7

SSM recovery 3-8

switching and services modules 4-20, 4-25

symptoms 1-9

VSAN isolation 11-7

trunking

initial checklist 10-2

overviiew 10-2

TE port restrictions 10-2

U

unblocking ports 16-6

users and roles

initial checklist 18-4

V

validation fails

device alias 15-11

VSANs

allowed-active 10-2

best practices 11-1

host cannot communicate with storage 11-3

interop modes 11-9

limits C-1

mismatches 8-3

rules and features 18-3

switch isolated 11-18

trunk-allowed 10-2

xE port isolated 11-5

VSAN trunking. See trunking

W

WWNs, suspended connections 8-4

Z

zone

activation fails 12-6

zones

cannot configure enhanced zoning 14-22

database distribution 14-11

enhanced 14-21

enhanced zoning lock issues 14-23

host cannot communicate with storage 14-5

link isolation 14-15

maximum number in a switch C-1

maximum number of members C-1

merge failure 8-3, 14-13

merging B-16

mismatched active zone sets 14-17

mismatched default zone policy 14-12

port isolation 8-28

troubleshooting checklist 14-1

troubleshooting with CLI 14-2

troubleshooting with Fabric Manager 14-2

zone set activation 14-8

zone sets

maximum number in a switch C-1