Cisco Unified Communications System for IP Telephony Release 6.0(1)

Cisco netManager - Unified Communications

Cisco netManager - Unified Communications

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Cisco netManager - Unified Communications provides easy-to-use monitoring and diagnostics for small or medium-sized deployments of Cisco Unified Communications systems up to 1000 phones or users It monitors all components of small and medium-sized Cisco Unified Communications system, including the underlying IP transport infrastructure and third-party devices. Cisco netManager - Unified Communications features built-in rules and thresholds as well as automatic device identification and data collection to help enable easy setup and immediate monitoring of the managed network.

Cisco netManager - Unified Communications presents the current operational status of a Cisco Unified Communications system through service-level views of the network and provides contextual tools to view current alert status and historical information and to determine the service impacts of any outages. It continuously monitors the different elements of the system including Cisco Unified Communications Manager, Cisco Unified Communications Manager Business Edition, Cisco Unified Communications Manager Express, Cisco Unity systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact Center Express, Cisco Unified Presence, and Cisco Unified MeetingPlace Express, as well as Cisco gateways, routers, and switches. For a complete list of devices that can be monitored, see the appropriate Device Support Table for Cisco netManager - Unified Communications Opens new window.

Cisco netManager - Unified Communications also monitors third-party devices in the network, such as servers, workstations, printers, and other networking devices and provides basic availability monitoring for each. It features an extensible monitoring framework through which coverage may be extended by adding different active monitors based on supported protocols such as HTTP, Simple Network Management Protocol (SNMP), or Windows Management Instrumentation (WMI), that help enable custom monitoring for both Cisco and third-party devices.

Other Cisco netManager - Unified Communications capabilities include:

Visibility into network connectivity and related information by means of a real-time physical connectivity view that not only shows interconnections between different devices but also presents the current operational status of each of the devices and applications in the network.

Up-to-date information about connectivity-related and registration-related outages affecting all IP phones (both SIP and SCCP-based phones) in the system, as well as additional contextual information to help locate and identify the IP phones.

Tracking of Cisco Unified Communications devices and IP phone inventory, tracks IP phone status changes, and creates a variety of reports that conveniently summarize move, add, and change operations on IP phones in the network.

Easy integration into customer monitoring and troubleshooting workflows by means of notification mechanisms such as SNMP traps, Short Message Service (SMS), and E-mails.

Real-time reports and historical reports, including

Device and device group reports that focus on performance and availability.

Phone reports that provide IP phone inventory and status information for all IP phones in the deployment.

Performance reports for a selected device or device group.

Problem area reports that display alerts reported across the network across different data sources (such as SNMP traps, syslogs, event logs, performance errors, and top N outages).

Event historical reports of all events generated by Cisco netManager - Unified Communications for a specified device or device group.

Genera reports on application logs and user activity.

Visibility into key performance metrics, such as CPU utilization, memory utilization, interface utilization (bandwidth), hard drive utilization, and ping availability, that aid in troubleshooting.

Because Cisco netManager - Unified Communications does not deploy any agent software on the devices being monitored, it is completely nondisruptive to system operations. For more information on Cisco netManager - Unified Communications, see the documentation available at: Opens new window