Cisco Unified Communications System for Contact Center Release 6.0(1)

Cisco Unified Operations Manager
   Home    History
Operate TOC
Backing Up and Restoring Components
Using Network Monitoring Tools
Operating Contact Center Systems
Troubleshooting Daily Operations

Cisco Unified Operations Manager

Download PDF
Download Site_Content_PDF

Cisco Unified Operations Manager provides comprehensive monitoring with proactive and reactive diagnostics for the entire Cisco Unified Communications system, including the underlying transport infrastructure. Its built-in rules, which provide contextual diagnostics, enable rapid troubleshooting of key service-impacting outages.

Cisco Unified Operations Manager provides a real-time, service-level view of the entire Cisco Unified Communications system and presents contextual tools to look at the current alert status, historical information, and service impact of any outages. It continuously monitors the different elements such as Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Enterprise, and Cisco Unified Presence, as well as Cisco gateways, routers, switches, and IP phones. For a complete list of devices that can be monitored, see the appropriate Device Support Table for Cisco Unified Operations Manager Opens new window.

Other Cisco Unified Operations Manager capabilities include:

Synthetic tests that replicate end-user activity and verify gateway availability as well as other configuration aspects of the Cisco Unified Communications infrastructure. Tests may be run on synthetic phones or real IP phones (both SIP- and SCCP-based phones) deployed in the network.

Cisco IOS IP Service Level Agreement (SLA)-based diagnostic tests that can be used to troubleshoot network-related issues, determine paths, and proactively monitor voice quality across WAN links.

Tools to discover and report on the status of different video-enabled IP endpoints (for both SIP- and SCCP-based phones) in the Cisco Unified Communications system, as well as additional contextual information to locate and identify the IP phones. It can also track the status of these endpoints, such as when IP phones in your network that have become disconnected from the switch, are no longer registered to a Unified Communications Manager server, or have gone into SRST mode.

Test probes to run dial-plan tests, acceptance tests, and phone-feature tests. Such phone-testing capabilities may be used to rapidly troubleshoot issues related to connectivity (signaling/media stream) and voice quality as well as call processing/dial-plan management issues.

Visibility into key performance metrics of different Cisco Unified Communications elements, such as resource usage (CPU, memory, MTP resources, transcoder resources), call statistics (active calls), and trunk statistics (trunk usage, port usage, and gateway statistics) that aid in troubleshooting and capacity planning.

Correlation and presentation of voice-quality alerts using the information available through Cisco Unified Service Monitor (when the latter is also deployed). Cisco Unified Operations Manager displays mean opinion scores associated with voice quality between pairs of endpoints (IP phones, Cisco Unity messaging systems, or voice gateways) at specified times involved in the monitored call segment and other associated details about the voice-quality problem. It can also trace a probable path between the two endpoints and report on any outages or problems on intermediate nodes in the path.

Tracking of Cisco Unified Communications devices and IP phone inventory, including IP phone status changes, and creation of reports that document move, add, and change operations on IP phones in the network.

Because Cisco Unified Operations Manager does not deploy any agent software on the devices being monitored, it is completely nondisruptive to system operations. For more information on Cisco Unified Operations Manager, see the documentation available at: Opens new window