思科整合客服中心網域管理員

資料表和產品資訊

產品停產與終止銷售通知

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020

資料表

• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019

資安公告

安全建議、回應和注意事項

• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022
• Vulnerabilities in Apache Log4j Library Affecting Cisco Products: December 2021 10-Dec-2021

欄位聲明

• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014

參考

技術參考

• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 929 KB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 946 KB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 971 KB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 2 MB)

授權資料

• Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

安裝與升級

安裝和升級指南

• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

維護與營運

終端用戶指南

• User Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

維護和運作指南

• Administration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1022 KB)
• Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 25-Jan-2023 (PDF - 1 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 25-Jan-2023 (PDF - 1 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 25-Jan-2023 (PDF - 1 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 971 KB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1000 KB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 3 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 1000 KB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 969 KB)

疑難排解

疑難排解技術筆記

• Understand the Impact of Apache Log4j Vulnerability in Cisco Contact Center Solution 14-Jan-2022
• 通過資料夾和字首規則簡化資源選擇 14-Jul-2020

文件

手冊

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022