跳转到页面内容
略過搜尋
跳转到页脚
Cisco.com 台灣
產品與服務
解決方案
支援
瞭解
探索思科
購買方式
合作夥伴首頁
全新合作夥伴計畫
支援
工具
尋找思科合作夥伴
認識思科合作夥伴
成為思科合作夥伴
支援
產品資源
客服中心
Cisco SocialMiner
Status
可選
從系列中訂購
系列發佈日期
29-OCT-2010
支援的版本:
- Cisco SocialMiner 11.6(1)
- Cisco SocialMiner 11.6(2)
- Cisco SocialMiner 12.0(1)
讓思科協助您
線上建立 TAC 案例
全球支援電話號碼
所有工具
意見
英文
說明文件
熱門搜尋結果
載入更多
檢視英文結果
檢視英文結果
關閉結果
use JS to put chosen tab in here or hide
重要資料
客戶也檢視了
儲存的內容
重要資料
客戶也檢視了
儲存的內容
現在您可以儲存文件,以便更輕鬆存取和日後使用。本產品的儲存文件將會羅列於此處,或造訪
我的儲存內容
頁面,即可檢視和管理所有從 Cisco.com 儲存的內容。
登入
即可查看儲存內容。
近期資安公告
04-Jun-2025
Security Advisory: Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Communications Products Command Injection Vulnerability
21-May-2025
Security Advisory: Cisco Unified Communications Products Privilege Escalation Vulnerability
文件類別
參考
安裝與升級
版本和相容性
疑難排解
維護與營運
設定
設計
資安公告
資料表和產品資訊
資料表和產品資訊
產品停產與終止銷售通知
English
End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1)
31-Aug-2015
End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5
11-Jan-2019
資料表
Cisco SocialMiner 11.6 Data Sheet
25-Aug-2017
Cisco SocialMiner 11.5 Data Sheet
07-Jul-2017
Cisco SocialMiner 11.0 Data Sheet
25-Aug-2015
資安公告
安全建議、回應和注意事項
Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Cisco Unified Communications Products Command Injection Vulnerability
04-Jun-2025
Cisco Unified Communications Products Privilege Escalation Vulnerability
21-May-2025
Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities
23-Jan-2019
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
02-Jan-2019
Cisco SocialMiner Cross-Site Scripting Vulnerability
17-Oct-2018
Cisco SocialMiner Notification System Denial of Service Vulnerability
16-May-2018
Cisco SocialMiner XML External Entity Injection Vulnerability
06-Sep-2017
Cisco SocialMiner Cross-Site Scripting Vulnerability
21-Jun-2017
Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
10-Mar-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
30-Jan-2017
Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
23-Nov-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
02-Mar-2016
Vulnerability in GNU glibc Affecting Cisco Products: February 2016
18-Feb-2016
欄位聲明
Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended
22-Mar-2022
Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended
30-Jun-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
11-Jan-2017
Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize - Software Upgrade Recommended
13-Mar-2013
版本和相容性
發佈通知
Cisco SocialMiner 12.0(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1)
11-Jan-2019
Cisco SocialMiner 11.6(2)
Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2)
08-Aug-2018
Cisco SocialMiner 11.6(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)
24-Aug-2017
Cisco SocialMiner 10.6(1)
Release Notes for Cisco SocialMiner Release 10.6(2)
23-May-2017
Release Notes for Cisco SocialMiner Release 10.6(1)
05-Dec-2014
參考
授權資料
Cisco SocialMiner 11.6(1)
Open Source Used In Cisco SocialMiner 11.6(1)
14-Aug-2017
(PDF - 11 MB)
Cisco SocialMiner 10.6(1)
Open Source Software used in Cisco SocialMiner, Release 10.6(1)
02-Dec-2014
(PDF - 5 MB)
文件藍圖
Cisco SocialMiner 12.0(1)
Cisco SocialMiner Documentation Guide, Release 12.0(1)
11-Jan-2019
Cisco SocialMiner 11.6(1)
Cisco SocialMiner Documentation Guide, Release 11.6(1)
24-Aug-2017
Cisco SocialMiner 10.6(1)
Cisco SocialMiner Documentation Guide Release 10.6(1)
05-Dec-2014
設計
設計指南
Cisco SocialMiner 12.0(1)
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1)
11-Jan-2019
Cisco SocialMiner 11.6(1)
Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1)
24-Aug-2017
安裝與升級
安裝和升級指南
Cisco SocialMiner 12.0(1)
Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1)
15-Feb-2019
Cisco SocialMiner 11.6(2)
Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2)
25-Aug-2018
Cisco SocialMiner 11.6(1)
Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1)
24-Aug-2017
Cisco SocialMiner 10.6(1)
Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2)
23-May-2017
設定
配置指南
Cisco SocialMiner 12.0(1)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1)
11-Jan-2019
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
11-Jan-2019
Cisco SocialMiner 11.6(2)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2)
08-Aug-2018
Cisco SocialMiner 11.6(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
03-Aug-2020
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1)
24-Aug-2017
配置示例和技術筆記
Cisco SocialMiner 11.6(1)
在UCCX 11.6上將SocialMiner與Gmail整合
24-Nov-2017
使用Active Directory配置CCP(以前稱為SocialMiner)
06-Oct-2020
瞭解UCCX解決方案中的ECDSA證書
04-Apr-2017
將SocialMiner與Cisco Unified Presence Servers(CUPS)整合以傳送WebChat的IM通知
18-Mar-2016
維護與營運
終端用戶指南
Cisco SocialMiner 11.6(2)
Cisco SocialMiner User Guide Release 11.6(2)
06-Aug-2018
Cisco SocialMiner User Guide Release 11.6(2)
23-Jul-2018
Cisco SocialMiner 11.6(1)
Cisco SocialMiner User Guide Release 11.6(1)
30-Jul-2019
Cisco SocialMiner 10.6(1)
Cisco SocialMiner User Guide Release 10.6(1)
09-Dec-2014
維護和運作技術筆記
使用日期篩選器搜尋CCP(前身為SocialMiner)
30-Sep-2021
疑難排解
疑難排解技術筆記
Cisco SocialMiner 10.6(1)
適用於UCCX的SHA-256支援
20-Apr-2017
從CCE解決方案中的VOS伺服器下載日誌
21-Feb-2025
使用UCCE對SocialMiner代理請求(回叫)功能進行故障排除
17-Apr-2020
UCCX和SocialMiner:Bubble Chat和Post Chat評分日誌分析
23-Jan-2019
無法授權新的Facebook訂閱源,出現錯誤:"無法載入URL:此URL的域未包含在應用的域中」
25-Jul-2018
Facebook Graph API更改(2018年春季)及其對Cisco SocialMiner的影響
17-Apr-2018
將UCCX與SocialMiner for Agent Email - Exchange整合最佳實踐
12-Oct-2017
Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features
30-Aug-2017
下載
登入
即可查看可下載的項目。
社群
思科社群首頁
提問
選取社群留言板
重設
此產品的最新社群活動
已解決的問題
社群文件