Cisco Customer Collaboration Platform(CCP)（前身為SocialMiner）

資料表和產品資訊

產品停產與終止銷售通知

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019

資料表

• Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
• Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
• Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015

資安公告

安全建議、回應和注意事項

• Cisco Customer Collaboration Platform Information Disclosure Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 02-Jan-2019
• Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
• Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
• Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
• Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016

欄位聲明

• Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022
• Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 30-Jun-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize - Software Upgrade Recommended 13-Mar-2013

版本和相容性

發佈通知

• Cisco SocialMiner 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

參考

授權資料

• Cisco SocialMiner 11.6(1)

  • Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)

文件藍圖

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014

設計

設計指南

• Cisco SocialMiner 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

安裝與升級

安裝和升級指南

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

設定

配置指南

• Cisco SocialMiner 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

配置示例和技術筆記

• Cisco SocialMiner 11.6(1)

  • 在UCCX 11.6上將SocialMiner與Gmail整合 24-Nov-2017
• 使用Active Directory配置CCP（以前稱為SocialMiner） 06-Oct-2020
• 瞭解UCCX解決方案中的ECDSA證書 04-Apr-2017
• 將SocialMiner與Cisco Unified Presence Servers(CUPS)整合以傳送WebChat的IM通知 18-Mar-2016

維護與營運

終端用戶指南

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  • Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019

維護和運作技術筆記

• 使用日期篩選器搜尋CCP（前身為SocialMiner） 30-Sep-2021

疑難排解

疑難排解技術筆記

• Cisco SocialMiner 10.6(1)

  • 適用於UCCX的SHA-256支援 20-Apr-2017
• 從CCE解決方案中的VOS伺服器下載日誌 21-Feb-2025
• 使用UCCE對SocialMiner代理請求（回叫）功能進行故障排除 17-Apr-2020
• UCCX和SocialMiner:Bubble Chat和Post Chat評分日誌分析 23-Jan-2019
• 無法授權新的Facebook訂閱源，出現錯誤："無法載入URL:此URL的域未包含在應用的域中」 25-Jul-2018
• Facebook Graph API更改（2018年春季）及其對Cisco SocialMiner的影響 17-Apr-2018
• 將UCCX與SocialMiner for Agent Email - Exchange整合最佳實踐 12-Oct-2017
• Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features 30-Aug-2017
• SHA-256 Support for UCCX 20-Apr-2017