Cisco Unified IP 互动式语音响应 (IVR)

产品手册和产品信息

产品手册

• Cisco Unified IP Interactive Voice Response 产品资料 29-Jul-2018
• Cisco Unified IP Interactive Voice Response Data Sheet 07-Aug-2017
• Cisco Unified IP Interactive Voice Response 8.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 7.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 8.5 Data Sheet 14-Jan-2016
• Cisco Unified IP Interactive Voice Response 9.0 Data Sheet 11-Aug-2014

生命周期终止和销售终止通知

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 12.0 20-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified IP Interactive Voice Response 12.0 14-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Cisco Unified IPIVR Upgrades and Spares 03-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Cisco Unified IPIVR Upgrades and Spares 03-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.0 14-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.5 11-Jan-2019
• EoS/EoL for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IPIVR 10.x 10-Jul-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IPIVR 10.x 10-Jul-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 9.0 16-Feb-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 6.0 25-Oct-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 7.0 25-Oct-2010

安全公告

问题信息通告（Field Notice）

• 思科统一 IP 互动式语音响应 (IVR) 11.6(1)

  • Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 26-Jun-2020
  • Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018

• 思科统一 IP 互动式语音响应 (IVR) 11.5(1)

  • Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 26-Jun-2020
  • Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• 思科统一 IP 互动式语音响应 (IVR) 11.0(1)

  • Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 26-Jun-2020
  • Field Notice: FN - 64240 - Unified Contact Center Express (UCCX) LiveData Stabilization Enhancements - Software Upgrade Recommended 13-Oct-2017
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• 思科统一 IP 互动式语音响应 (IVR) 10.6(1)

  • Field Notice: FN - 70090 - Service Interruption on IP IVR/UCCX 10.6(1)SU3 When Integrated with Any Supported Version of ICM - Software Upgrade Recommended 20-Dec-2017
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• 思科统一 IP 互动式语音响应 (IVR) 10.5(1)

  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• 思科统一 IP 互动式语音响应 (IVR) 10.0(1)

  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017
  • Field Notice: FN - 64118 - Unified Contact Center Express (UCCX) 9.0 Engine Remains in Shutdown - Workaround Provided 19-May-2016
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: Upgrade recommended for Cisco Emergency Responder to 1.1(3) to mitigate security issue 17-Jul-2003

版本和兼容性

参考

设计

设计技术说明

• IPCC Express IP/IVR 常见问题 14-Dec-2011

安装和升级

安装和升级技术说明

• IPCC Express IP/IVR 常见问题 14-Dec-2011

配置

配置示例和技术说明

• IP IVR负荷平衡-转换路由到VRU节点 22-Oct-2018
• 如何更改排队的呼叫的最大时间？ 01-Oct-2014
• IPCC Express IP/IVR 常见问题 14-Dec-2011
• IVR转换路由的推荐的跟踪级别 03-Oct-2008
• 带有 IVR 的 VoIP 17-Jan-2007
• 设置，观察和收集Cisco IPCC Express跟踪 30-Nov-2005

维护和运行

维护和操作技术说明

• 在IOS版本15.1(2)T的欺骗预防功能 29-Jul-2010

故障排除

Support FAQ

• IPCC Express IP/IVR 常见问题 14-Dec-2011

故障排除技术说明

• IP IVR负荷平衡-转换路由到VRU节点 22-Oct-2018
• ICM丢包转换路由到IP IVR呼叫 02-Oct-2014
• IP IVR从ICM路由呼叫失败-脚本名问题 08-Apr-2014
• 在IOS版本15.1(2)T的欺骗预防功能 29-Jul-2010
• IVR转换路由的推荐的跟踪级别 03-Oct-2008
• 设置，观察和收集Cisco IPCC Express跟踪 30-Nov-2005

资料

销售资源

• Cisco Contact Center Ordering Guide 29-Jan-2021

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