思科统一联系中心域管理器

产品手册和产品信息

产品手册

• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019

生命周期终止和销售终止通知

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020

安全公告

安全公告、响应和通知

• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022
• Vulnerabilities in Apache Log4j Library Affecting Cisco Products: December 2021 10-Dec-2021

问题信息通告（Field Notice）

• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014

参考

技术参考

• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 929 KB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 946 KB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 971 KB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 2 MB)

许可信息

• Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

安装和升级

安装和升级指南

• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

维护和运行

最终用户指南

• User Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

维护和操作指南

• Administration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1022 KB)
• Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 25-Jan-2023 (PDF - 1 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 25-Jan-2023 (PDF - 1 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 25-Jan-2023 (PDF - 1 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 971 KB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1000 KB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 3 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 1000 KB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 969 KB)

故障排除

故障排除技术说明

• Understand the Impact of Apache Log4j Vulnerability in Cisco Contact Center Solution 14-Jan-2022
• 通过文件夹和前缀规则简化资源选择 14-Jul-2020

资料

宣传册

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022