思科客户协作平台(CCP)（以前称为SocialMiner）

产品手册和产品信息

产品手册

• Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
• Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
• Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015

生命周期终止和销售终止通知

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019

安全公告

安全公告、响应和通知

• Cisco Customer Collaboration Platform Information Disclosure Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 02-Jan-2019
• Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
• Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
• Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
• Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016

问题信息通告（Field Notice）

• Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022
• Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 30-Jun-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize - Software Upgrade Recommended 13-Mar-2013

版本和兼容性

版本说明

• 思科 SocialMiner 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• 思科 SocialMiner 11.6(2)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• 思科 SocialMiner 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

参考

文档目录

• 思科 SocialMiner 12.0(1)

  • Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019

• 思科 SocialMiner 11.6(1)

  • Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017

• 思科 SocialMiner 10.6(1)

  • Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014

许可信息

• 思科 SocialMiner 11.6(1)

  • Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)

设计

设计指南

• 思科 SocialMiner 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• 思科 SocialMiner 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

安装和升级

安装和升级指南

• 思科 SocialMiner 12.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019

• 思科 SocialMiner 11.6(2)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018

• 思科 SocialMiner 11.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

配置

配置指南

• 思科 SocialMiner 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

• 思科 SocialMiner 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• 思科 SocialMiner 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

配置示例和技术说明

• 思科 SocialMiner 11.6(1)

  • SocialMiner与UCCX 11.6上的Gmail集成 24-Nov-2017
• 使用Active Directory配置CCP（以前称为SocialMiner） 06-Oct-2020
• 了解UCCX解决方案中的ECDSA证书 04-Apr-2017
• 将SocialMiner与Cisco Unified Presence Servers(CUPS)集成，以发送WebChat的IM通知 18-Mar-2016

维护和运行

最终用户指南

• 思科 SocialMiner 11.6(2)

  • Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  • Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018

• 思科 SocialMiner 11.6(1)

  • Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019

维护和操作技术说明

• 使用日期过滤器搜索CCP（以前称为SocialMiner） 30-Sep-2021

故障排除

故障排除技术说明

• 思科 SocialMiner 10.6(1)

  • UCCX的SHA-256技术支持 20-Apr-2017
• 从CCE解决方案中的VOS服务器下载日志 21-Feb-2025
• 使用UCCE排除SocialMiner代理请求（回叫）功能故障 17-Apr-2020
• UCCX和SocialMiner:气泡聊天和帖子聊天评分日志分析 23-Jan-2019
• 无法授权新的Facebook订阅源，错误为：“无法加载URL:此URL的域未包含在应用的域中” 25-Jul-2018
• Facebook Graph API更改（2018年春季）及其对Cisco SocialMiner的影响 17-Apr-2018
• 集成UCCX与代理程序电子邮件的SocialMiner - Exchange最佳实践 12-Oct-2017
• UCCX的不支持的配置和无声的功能的SocialMiner集成 01-Aug-2017
• SHA-256 Support for UCCX 20-Apr-2017