Cisco Unified Workforce Optimization
| Overzicht | Productoverzicht |
|---|---|
| Status | Beschikbaar |
| Releasedatum van Series | 05-MAR-2007 |
Feedback- Vanaf 31 augustus 2023 wordt de Cisco Unified Workforce Optimization Series beëindigd en niet langer ondersteund door Cisco.
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Documentcategorieën
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Gegevensbladen en productinformatie
- Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.0 Data Sheet
- Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.5 Data Sheet
Gegevensbladen
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
Meldingen voor End-of-Life en End-of-Sale
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Security meldingen
- Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2) - Software Upgrade Recommended
- Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up - Workaround Provided
- Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO)
Meldingen uit het veld
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Release en compatibiliteit
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Cisco Unified Workforce Optimization Advanced Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Releaseopmerkingen
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Referentie
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Cisco Unified Workforce Optimization Advanced Quality Management 10.0(1)
- Cisco Workforce Optimization Desktop Requirements Guide, Release 10.0 (PDF - 435 KB)
- Open Source Used in Quality Management 10.0(1) (PDF - 1 MB)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Workforce Management Data Import Reference Guide (PDF - 601 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
- Workforce Management Data Import Reference Guide (PDF - 679 KB)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 844 KB)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
- Workforce Management GIS API Reference Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Error Code Dictionary, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Workforce Management 10.5(1) Open Source Documentation (PDF - 1 MB)
- Calabrio Workforce Optimization Suite Firewall Configuration Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 (PDF - 1 MB)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Technische referenties
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Ontwerpen
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
Ontwerphandleidingen
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Installeren en upgraden
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Cisco Unified Workforce Optimization Advanced Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Installatie- en upgrade-handleidingen
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Configuratie
- Finesse Workflow Configuration voor het labelen van metagegevens van opnamen in WFO-QM (Calabrio)
Configuratievoorbeelden en TechNotes
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Cisco Unified Workforce Optimization Advanced Quality Management 10.0(1)
Programmeerhandleidingen
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Onderhouden en gebruiken
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Cisco Unified Workforce Optimization Advanced Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Eindgebruikershandleidingen
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Probleemoplossing
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Cisco Unified Workforce Optimization Advanced Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
Fout- en systeemmeldingen
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Cisco Unified Workforce Optimization Advanced Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Workforce Management Troubleshooting Guide (PDF - 453 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Handleidingen voor probleemoplossing
- Problemen oplossen bij Unified Communications (UC), niet-UC en virtuele machines van derden (VMs) met gelijktijdige residentie
- Finesse Workflow Configuration voor het labelen van metagegevens van opnamen in WFO-QM (Calabrio)
- Quality Manager, 2.7(1): Licentie voor nalevingsopname niet herkend
TechNotes voor probleemoplossing
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Hieronder staan de releases in de Cisco Unified Workforce Optimization-serie.
Tenzij anders gespecificeerd is de documentatie voor de Cisco Unified Workforce Optimization van toepassing op alle releases.
- Cisco Unified Workforce Optimalisatie - geavanceerde kwaliteitsbeheer - versies 8.0, 8.5, 9.0, 10.0, 10.5
- Cisco Unified Workforce Optimalisation Call-opname - versies 8.5, 9.0, 10.0, 10.5, 11.0
- Cisco Unified Workforce Optimalisatie van gesprekken en kwaliteitsbeheer - versie 8.0
- Cisco Unified Workforce Optimalisatie Quality Management - versies 8.5, 9.0, 11.5
- Cisco Unified Workforce Optimalisatie Workforce Management - versies 10.0, 10.5, 11.0, 11.5
In overeenstemming met de end-of-sale en end-of-life aankondiging voor Cisco Unified Workforce Optimization, worden gebruikers aangemoedigd om naar Cisco Webex Workforce Optimization te migreren.
Meer informatie over het Cisco End-of-Life Policy
