Thank You
Thank you for joining us at the Cisco Contact Center APJC Symposium 2019, Sydney!
Besides launching the Cisco Webex Contact Center in the Asia Pacific region, we also delivered lots of great content including our vision and strategy to transform customer experience, trends and pivots in the industry from an analyst's perspective, as well as how consumer expectations are likely to evolve over the coming decades. We hope you had gained insight and ideas on how Cisco's Contact Center portfolio and strategy can help you create magical customer experiences and make contact center the heart of your business.
Most importantly, we hope you had a good time! We truly appreciate your support and our APJC team is ready to engage with you to help you scale your contact center business to new heights.
Jamie Romanin
Head of Calling & Contact Center, Cisco APJC
Presentations
Presentation Decks
Delivering Magical Experiences
Omar Tawakol VP/GM, Cisco Contact Center |
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1.2 MB |
Webex Contact Center Advantage
Ryan Plant |
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2.6 MB |
Leading with Data in the Customer Experience Economy
Audrey William Principal Advisor at Ecosystm |
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1.9 MB |
Introduction to Calabrio
Ross Daniels VP Global Partner Organization, Calabrio |
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0.9 MB |
Modernize the Workforce Experience
Lukas Carruthers Digital Experiences Lead, ANZ, Cisco Collaboration |
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4.6 MB |
Cisco Cloud Calling - We Should Talk
Graeme Allen Manager, Strategic Initiatives, APJC, Cisco Collaboration |
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1.2 MB |
Three Pillars of Customer Experience
Arvi Krishnaswamy Director, Product & Strategy – Experience Management, Cisco Contact Center |
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1.3 MB |
Better Together – The Collaboration Enabled Contact Center
Zack Taylor Director, Strategic Communications, Cisco Contact Center |
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2.2 MB |
Anders Sorman Nilsson’s Keynote |
Download Here: www.anderssorman-nilsson.com/CiscoCC |
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What’s New with Cisco Contact Center – Portfolio Discussion
Ted Phipps Director, Product Management, Cisco Contact Center |
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1.3 MB |
Amazing Benefits to Being a Cisco Contact Center Reference Customer
Kurt Mey Business Development Manager, Cisco Contact Center |
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0.5 MB |
Cisco On-Premises Contact Center Going Strong
Ted Phipps Director, Product Management, Cisco Contact Center |
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2.9 MB |
Bucher + Suter: Connecting Cisco Customers to CRM Solutions
Jens Faulhaber, VP Product Sales EMER & APJC, Bucher + Suter Trent Cook, VP Product Strategy & Customer Success, Bucher + Suter |
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3.2 MB |
Cloud Best Practices – Practical Steps to Business Value
Zack Taylor Director, Strategic Communications, Cisco Contact Center |
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1.6 MB |
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