Cisco Hosted Collaboration Solution for Contact Center
Operate Your Contact Center in the Cloud
Run your contact center completely in the cloud with Cisco Hosted Collaboration Solution for Contact Center. With rapid provisioning, flexible scalability, and lower support costs, you can benefit from more satisfied customers and fewer incoming calls.
Boost revenue, efficiency, and deployment speed with Hosted Collaboration Solution for Contact Center. (3:58 min)
Features and Capabilities
Significant features for Cisco Hosted Collaboration Solution for Contact Center include:
- Support for both small and large contact centers, ranging from 10 to 12,000 agents per instance
- Next-generation agent and supervisor desktop with Cisco Finesse
- Support for multi-channel, outbound call campaigns and at-home agents
- Intelligent contact routing with Cisco Precision Routing
- Web 2.0-based reporting with Cisco Unified Intelligent Center
Find the Right Cloud Vendor
Learn key criteria for selecting a vendor to host your contact center in the cloud.
Cloud Contact Centers Deliver Success
Learn the benefits of a hosted deployment model for your contact center. (PDF - 4.2 MB)
Elevate Customer Care
Learn the advantages of operating your contact center in the cloud. (PDF - 3.4 MB)
Why Choose HCS for Contact Center
Explore features and benefits of Cisco Hosted Collaboration Solution for Contact Center.
Additional Resources
Contact Cisco
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Call Sales:
- 1-800-553-6387
- US/CAN | 5am-5pm PT
サポート
- 以下についてのすべてのサポート情報 Cisco Hosted Collaboration Solution for Contact Center
- サポート ドキュメントおよびソフトウェア