Portail de gestion Cisco Unified Contact Center

Notifications de sécurité

Conseils, mesures et avis de sécurité

• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022

Version et compatibilité

Notes de version

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) 28-Aug-2013 (PDF - 160 KB)

Référence

Informations de licence

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Open Source Used In Cisco Unified Contact Center Management Portal 11.0(1) 24-Aug-2015 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 10.5( 1)

  • Open Source Software Used in Unified Contact Center Management Portal 10.5(1) 03-Jun-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) 04-Jun-2013 (PDF - 926 KB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Open_Source_Used_in_Cisco_Unified_Contact_Center_Management_Portal_11_5_1 08-Aug-2016 (PDF - 1 MB)

Références techniques

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.0(1) 09-Sep-2015 (PDF - 3 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 11.6(1) 20-Nov-2017 (PDF - 928 KB)
  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 2 MB)

Installation et mise à niveau

Guides d'installation et mise à niveau

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) 08-Sep-2015 (PDF - 1018 KB)

• Cisco Unified Contact Center Domain Manager 10.5( 1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) 28-May-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 17-Mar-2014 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 04-Feb-2022 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 04-Feb-2022 (PDF - 1 MB)
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 15-Aug-2019 (PDF - 1 MB)

Notes techniques d'installation et mise à niveau

• Mise à niveau de Unified CCMP double face 09-Nov-2011

Configuration

Exemples et notes techniques de configuration

• Configurer l'intégration de Supervisor Active Directory dans CCMP 23-Nov-2020

Guides de configuration

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017

Maintenance et utilisation

Guides de maintenance et d'utilisation

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) 08-Sep-2015 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 10.5( 1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) 28-May-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Administration Guide for Cisco Unified Contact Center Management Portal 9.1 19-Jun-2014 (PDF - 1 MB)
  • Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) 04-Mar-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) 20-Nov-2017 (PDF - 1015 KB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 1 MB)

Guides pour l'utilisateur final

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • User Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) 09-Sep-2015 (PDF - 1 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) 03-Sep-2015 (PDF - 940 KB)

• Cisco Unified Contact Center Domain Manager 10.5( 1)

  • User Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) 28-May-2014 (PDF - 1 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) 28-May-2014 (PDF - 949 KB)

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Security Guidelines for Cisco Unified Contact Center Management Portal, Release 9.1 19-Jun-2014 (PDF - 1011 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 9.1 24-Jul-2013 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 958 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 961 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 980 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • User Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • ICE for Cisco Unified Contact Center Management Portal Release 11.5(1) 06-Sep-2016 (PDF - 928 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 2 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 959 KB)

Dépannage

Notes techniques de dépannage

• Réinitialiser la réplication (abonnement) sur CCMP 14-Feb-2022
• Dépannage de la reconstruction lente du cache CCMP sur les déploiements avec des files d'attente de précision 01-Feb-2021
• Dépannage de la corésidence des machines virtuelles (VM) tierces, non UC et Unified Communications (UC) 19-May-2017
• La tentative de reprise CCMP génère l'erreur « Échec de la demande d'opération globale : Route_Provisionnement_SEC » 26-Oct-2016
• La connexion de service Web de config unifiée par version 9.x CCMP échoue état 403" avec d'erreur le « HTTP 05-May-2014
• L'outil CCMP DBCheck ne lance pas 21-Aug-2013
• Dépannez les questions de Portail de gestion du logiciel Cisco Unified Contact Center Enterprise 07-Jan-2013
• Mise à niveau de Unified CCMP double face 09-Nov-2011