Portail de gestion Cisco Unified Contact Center

Version et compatibilité

Notes de version

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) 28-Aug-2013 (PDF - 160 KB)
• Release Notes for Cisco Unified Contact Center Management Portal Release 7.1(1) 23-Jan-2008 (PDF - 381 KB)
• Release Notes for Cisco Unified Contact Center Management Portal Release 7.2(1) 23-Jan-2008 (PDF - 411 KB)

Référence

Informations de licence

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Open Source Used In Cisco Unified Contact Center Management Portal 11.0(1) 24-Aug-2015 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 10.5( 1)

  • Open Source Software Used in Unified Contact Center Management Portal 10.5(1) 03-Jun-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) 04-Jun-2013 (PDF - 926 KB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Open_Source_Used_in_Cisco_Unified_Contact_Center_Management_Portal_11_5_1 08-Aug-2016 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal, version 10.0

  • Open Source Software used in Unified CCMP, Release 10.0(1) 05-Dec-2013 (PDF - 964 KB)

Références techniques

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.0(1) 09-Sep-2015 (PDF - 3 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 11.6(1) 20-Nov-2017 (PDF - 928 KB)
  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 2 MB)

Installation et mise à niveau

Guides d'installation et mise à niveau

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) 08-Sep-2015 (PDF - 1018 KB)

• Cisco Unified Contact Center Domain Manager 10.5( 1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) 28-May-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 17-Mar-2014 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 24-Sep-2021 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 24-Sep-2021 (PDF - 1 MB)
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 15-Aug-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal, version 10.0

  • Installation and Configuration Guide for Unified Contact Center Management Portal, Release 10.0(1) 18-Sep-2017 (PDF - 1 MB)
• Installation Guide for Cisco Unified Contact Center Management Portal Release 7.1(3) 23-Apr-2014 (PDF - 580 KB)
• Install and Upgrade Guide for Cisco Unified Contact Center Management Portal Release 7.2(1) 23-Apr-2014 (PDF - 586 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal, Release 7.2(3) 23-Apr-2014 (PDF - 657 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal, Release 8.0(1) 23-Apr-2014 (PDF - 331 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal, Release 7.5(1) 18-Jul-2008 (PDF - 685 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal Release 7.1(1) 23-Jan-2008 (PDF - 478 KB)

Notes techniques d'installation et mise à niveau

• Évolution de CCMP unifié à double face 09-Nov-2011

Configuration

Exemples et notes techniques de configuration

• Configurer l'intégration de Supervisor Active Directory dans CCMP 23-Nov-2020

Guides de configuration

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017

Maintenance et utilisation

Guides de maintenance et d'utilisation

• Cisco Unified Contact Center Domain Manager 11.0( 1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) 08-Sep-2015 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 10.5( 1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) 28-May-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Administration Guide for Cisco Unified Contact Center Management Portal 9.1 19-Jun-2014 (PDF - 1 MB)
  • Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) 04-Mar-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 1019 KB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 1014 KB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) 20-Nov-2017 (PDF - 1015 KB)

• Cisco Unified Contact Center Management Portal 11.5(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal, version 10.0

  • Administration Guide for Cisco Unified Contact Center Management Portal Release 10.0(1) 03-Mar-2014 (PDF - 1 MB)
• Administration Manual for Cisco Unified Contact Center Management Portal Release 7.1(3) 21-Mar-2014 (PDF - 506 KB)
• Administration Manual for Cisco Unified Contact Center Management Portal, Release 7.5(1) 17-Apr-2009 (PDF - 1 MB)
• Administration Manual for Cisco Unified Contact Center Management Portal, Release 7.2(3) 12-Feb-2008 (PDF - 605 KB)
• Administration Manual for Cisco Unified Contact Center Management Portal Release 7.2(1) 27-Jan-2008 (PDF - 502 KB)
• Administration Guide for Cisco Unified Contact Center Management Portal Release 7.1(1) 24-Jan-2008 (PDF - 366 KB)

Guides pour l'utilisateur final

• Security Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 958 KB)
• User Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
• Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 961 KB)
• User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 3 MB)
• Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 980 KB)
• User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)
• User Guide for Cisco Unified Contact Center Management Portal, Release 10.0(1) 19-Sep-2017 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)
• ICE for Cisco Unified Contact Center Management Portal Release 11.5(1) 06-Sep-2016 (PDF - 928 KB)
• User Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 2 MB)
• Security Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) 06-Sep-2016 (PDF - 959 KB)
• User Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) 09-Sep-2015 (PDF - 1 MB)

Dépannage

Guides de dépannage

• Troubleshooting Guide for Cisco Unified Contact Center Management Portal, Release 7.2(3) 20-Dec-2013 (PDF - 941 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal, Release 7.5(1) 18-Jul-2008 (PDF - 823 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.1(1) 25-Jan-2008 (PDF - 596 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.1(3) 25-Jan-2008 (PDF - 865 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.2(1) 24-Jan-2008 (PDF - 867 KB)

Notes techniques de dépannage

• Dépannage de la reconstruction lente du cache CCMP sur les déploiements avec des files d'attente de précision 01-Feb-2021
• Dépannez les transmissions unifiées (UC), Non-UC, et tiers Co-implantation des virtual machine (VMs) 19-May-2017
• La tentative CCMP Reskill génère l'erreur « la demande d'exécution que globale a manquée : SEC_Provision_Route » 26-Oct-2016
• La connexion de service Web de config unifiée par version 9.x CCMP échoue état 403" avec d'erreur le « HTTP 05-May-2014
• L'outil CCMP DBCheck ne lance pas 21-Aug-2013
• Dépannez les questions de Portail de gestion du logiciel Cisco Unified Contact Center Enterprise 07-Jan-2013
• Certificat ssl pour l'Unified Customer Voice Portal 8.5 17-May-2012
• Évolution de CCMP unifié à double face 09-Nov-2011