Portail de gestion Cisco Unified Contact Center

Feuilles de données et informations sur les produits

Fiches techniques

• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014

Notifications de sécurité

Avis de problème constaté

• Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided 02-Feb-2026

Conseils, mesures et avis de sécurité

• Cisco Unified Contact Center Management Portal Stored Cross-Site Scripting Vulnerability 06-Nov-2024
• Cisco Unified Contact Center Management Portal Reflected Cross-Site Scripting Vulnerability 16-Oct-2024
• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022

Version et compatibilité

Notes de version

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) 28-Aug-2013 (PDF - 160 KB)

Référence

Informations de licence

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) 04-Jun-2013 (PDF - 926 KB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

Références techniques

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 2 MB)

Installation et mise à niveau

Guides d'installation et mise à niveau

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 17-Mar-2014 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 27-Feb-2025 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.6(1) (For UCCE and PCCE) 13-Mar-2024 (PDF - 393 KB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)

Configuration

Exemples et notes techniques de configuration

• Configurer l'intégration de Supervisor Active Directory dans CCMP 23-Nov-2020

Maintenance et utilisation

Guides de maintenance et d'utilisation

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Administration Guide for Cisco Unified Contact Center Management Portal 9.1 19-Jun-2014 (PDF - 1 MB)
  • Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) 04-Mar-2014 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1022 KB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 25-Jan-2023 (PDF - 1 MB)

Guides pour l'utilisateur final

• Cisco Unified Contact Center Domain Manager 9.1( 1)

  • Security Guidelines for Cisco Unified Contact Center Management Portal, Release 9.1 19-Jun-2014 (PDF - 1011 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 9.1 24-Jul-2013 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 877 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 2 MB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 958 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 961 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 980 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

Dépannage

Notes techniques de dépannage

• Réinitialiser la réplication (abonnement) sur CCMP 14-Feb-2022
• Dépannage de la reconstruction lente du cache CCMP sur les déploiements avec des files d'attente de précision 01-Feb-2021
• Simplifier la sélection des ressources grâce aux dossiers et aux règles de préfixe 14-Jul-2020
• Dépannage de la corésidence des machines virtuelles (VM) tierces, non UC et Unified Communications (UC) 19-May-2017
• La tentative de requalification CCMP génère l'erreur « Échec de la demande d'opération globale : SEC_Provision_Route » 26-Oct-2016
• Dépannage des problèmes du portail de gestion Cisco Unified Contact Center 07-Jan-2013

Écrits

Brochures

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022