Cisco Unified IP Interactive Voice Response (IVR)

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Unified IP Interactive Voice Response Data Sheet 07-Aug-2017
• Cisco Unified IP Interactive Voice Response 8.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 7.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 8.5 Data Sheet 14-Jan-2016
• Cisco Unified IP Interactive Voice Response 9.0 Data Sheet 10-Aug-2014

Notificaciones de fin de vida útil y fin de venta

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 12.0 20-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified IP Interactive Voice Response 12.0 14-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.0 14-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.5 11-Jan-2019
• EoS/EoL for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications 10-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IPIVR 10.x 10-Jul-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IPIVR 10.x 10-Jul-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 9.0 16-Feb-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 7.0 25-Oct-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 6.0 25-Oct-2010

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Unified Customer Voice Portal Information Disclosure Vulnerability 01-Jul-2020
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011

Field Notices

• Applicable to Multiple Releases

  • Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
  • Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 26-Jun-2020
  • Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Cisco Unified IP Interactive Voice Response (IVR) 12.5(1)

  • Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended 08-Jun-2022

• Cisco Unified IP Interactive Voice Response (IVR) 11.6(2)

  • Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022

• Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

  • Field Notice: FN - 64240 - Unified Contact Center Express (UCCX) LiveData Stabilization Enhancements - Software Upgrade Recommended 13-Oct-2017

• Cisco Unified IP Interactive Voice Response (IVR) 10.6(1)

  • Field Notice: FN - 70090 - Service Interruption on IP IVR/UCCX 10.6(1)SU3 When Integrated with Any Supported Version of ICM - Software Upgrade Recommended 20-Dec-2017

• Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)

  • Field Notice: FN - 64118 - Unified Contact Center Express (UCCX) 9.0 Engine Remains in Shutdown - Workaround Provided 19-May-2016
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: Upgrade recommended for Cisco Emergency Responder to 1.1(3) to mitigate security issue 17-Jul-2003

Configuración

Notas Técnicas y Ejemplos de Configuración

• VoIP con IVR 17-Jan-2007

Mantenimiento y Funcionamiento

Notas Técnicas de Mantenimiento y Funcionamiento

• Característica de la prevención de fraude de cargos de llamada en la versión del IOS 15.1(2)T 29-Jul-2010

Solución de problemas

Notas Técnicas de Troubleshooting

• Balance de Carga de IP IVR - Ruta de Traducción al Nodo VRU 22-Oct-2018
• IP IVR no puede enrutar llamadas desde ICM - Problema de nombre de script 08-Apr-2014
• Característica de la prevención de fraude de cargos de llamada en la versión del IOS 15.1(2)T 29-Jul-2010
• Niveles de Seguimiento Recomendados para el Ruteo de Traducción de IVR 03-Oct-2008
• Configuración, visualización y recopilación de seguimientos de Cisco IPCC Express 30-Nov-2005

Support FAQ

• Preguntas frecuentes sobre IPCC Express IP/IVR 14-Dec-2011