Citizen Connect

Citizen Connect

Today, citizens and businesses that need to obtain information, request services, or check on request status must overcome the following hurdles:

  • Multiple government telephone numbers
  • Inconvenient hours
  • Lack of collaboration tools
  • Websites with limited value







Improve Communications and Collaboration

Improve Communications and Collaboration

Increase efficiencies, reduce costs, and improve productivity for any government agency - while greatly improving customer satisfaction. (2:47 min)

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Featured Content

Improve Government Service and Reduce Costs
Enhancing communications can improve citizen satisfaction, increase contact center efficiency, and save money. (PDF - 321 KB)

Interact with Citizens and Businesses More Effectively
Streamline systems and services to become more efficient while improving the citizen experience. (PDF - 364 KB)

Generate Dramatic Results at Your Own Pace
Cisco CBIN framework can be implemented at the pace that best suits an agency's unique circumstances. (PDF - 127 KB)


Unified Communications Solutions for Government
Increase productivity and the accessibility of governments by providing partner-based solutions.

State-of-the-Art Contact Center Capabilities
Integrate inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and email.

Cisco Unified Contact Center Hosted 7.5
Unify voice, video, data, and mobile applications on fixed and mobile networks, to facilitate collaboration.

Cisco Web Collaboration Option v5.0
The Cisco Web Collaboration Option is a separately licensable software option for the Cisco ICM Enterprise Edition and IPCC Enterprise Edition.