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Requesting Reissue of Learning Credits

Requesting Reissue of Learning Credits

Requesting Reissue of Learning Credits

Customers can submit a request for a six-month reissue of Learning Credits that are about to expire, one time only. The request must include a detailed plan for using the expiring credits.

Reissue policy

If there are Learning Credits in your account that you won't be able to use before the expiration date, you can submit a reissue request for approval by the Learning Credits team, subject to these requirements:

  • To conform to generally accepted accounting principles, you must make your reissue request during a specific period—from 60 days before the expiration date through 60 days after the expiration date.
  • Unused credits can be reissued for a duration of six months, one time only.
  • Your request must include a description of your plan to use the credits.

Reissue requests can be made by team captains, account managers, or team players who have access to the Learning Credits Management Tool (LCMT).

How to request reissue

Follow these steps to submit a request for reissue (extension) of unused Cisco Learning Credits:

  1. Team captains and team players should open the Learning Credits Management Tool (LCMT). Account managers should open the account manager LCMT.
  2. Click the Account Information tab and view the list of your accounts. You can search for the account name if you have more accounts than are showing in the list.

 

  1. Click the Plus (+) icon to expand the account that is associated with the unused Learning Credits. If the account meets the eligibility requirements, a Reissue button appears in the applicable Sales Order (SO) number row.
LCMT Reissue Request

 

  1. Click the Reissue button. A Terms and Conditions message appears. Click Accept to continue.
LCMT Reissue Terms and Conditions

 

  1. In the form that appears, enter the required information in the fields. A red asterisk denotes required fields.
LCMT Reissue Form

 

  1. Click the Submit button. A message confirming your request appears and the system sends a notification to the team captain and account manager with a reissue request ID.
LCMT Reissue Submit

You can also check the status of the request in the LCMT.

  • Approved requests display a View button in the applicable SO number row.
  • Requests in progress display an Update button in the applicable SO number row, which allows you to update information in the request, if needed.
LCMT Reissue Submit Email

How to update a reissue request

You can update your request for reissue (extension) of unused Cisco Learning Credits if you need to add further information or change some information. Follow these steps to update a request:

  1. Team captains and team players should access the Learning Credits Management Tool (LCMT). Account managers should access the account manager LCMT.
  2. Click the Account Information tab. You can search for the account name if you have more accounts than are showing in the list.
LCMT Reissue Request Update

 

  1. Click the Plus (+) icon to expand the account with the reissue request pending and locate the applicable Sales Order (SO) number.
LCMT Reissue Request Update

 

  1. Click the Update button in the applicable SO number row. Your request form appears, with the status of your request indicated:
    • Submitted: Your request is being reviewed. You can change or add to the information on the form if you need to, then click Update to submit an updated request.
    • On hold: Your request has been reviewed but further information is needed. You can change or add to the information in the request, then click Update to submit the updated request.
    • Denied: Your request has been reviewed and denied.
    • Approved: Your request has been reviewed and approved.
LCMT Reissue Request Status

Clicking the Update button displays the request form with the status of your request indicated.

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  • You will be notified of case details via email
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(US) 1-800-553-6387 Option 4, Option 1

  • A case will be opened on your behalf, or
  • You may update an existing case using this option