Customers can submit a request for a six-month reissue of Learning Credits that are about to expire, one time only. The request must include a detailed plan for using the expiring credits.
If there are Learning Credits in your account that you won't be able to use before the expiration date, you can submit a reissue request for approval by the Learning Credits team, subject to these requirements:
Reissue requests can be made by team captains, account managers, or team players who have access to the Learning Credits Management Tool (LCMT).
Follow these steps to submit a request for reissue (extension) of unused Cisco Learning Credits:
You can also check the status of the request in the LCMT.
You can update your request for reissue (extension) of unused Cisco Learning Credits if you need to add further information or change some information. Follow these steps to update a request:
Clicking the Update button displays the request form with the status of your request indicated.
(US) 1-800-553-6387 Option 4, Option 1