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Requesting Reissue of Learning Credits

Requesting Reissue of Learning Credits

Customers can submit a request for a six-month reissue of Learning Credits that are about to expire, one time only. The request must include a detailed plan for using the expiring credits.

Reissue policy

If there are Cisco Learning Credits in your account that you will not be able to use before the expiration date, the Team Captain may submit a reissue request for approval by the Cisco Learning Credits team, subject to the following requirements:

  • Cisco Learning Credits converted from other programs are not eligible for reissue
  • All requests must be submitted by the Team Captain via the Learning Credits Management Tool
  • Requests must be submitted any time after Cisco Learning Credits activation, up to 60 days after the expiration date
  • Unused credits can be reissued for a maximum of six months from the original expiration date, one time only
  • The reissue request must include a description of your plan to use the credits (“training plan”)
  • Reissue approval is not automatic and is at the sole discretion of Cisco

There are no exceptions to the requirements above.

How to request reissue

Follow these steps to submit a request for reissue (extension) of unused Cisco Learning Credits:

  1. Team captains should access the Learning Credits Management Tool (LCMT)
  2. Click the Account Information tab and view the list of your accounts. You can search for the account name if you have more accounts than are showing in the list.

 

  1. Click the Plus (+) icon to expand the account that is associated with the unused Learning Credits. If the account meets the eligibility requirements, a Reissue button appears in the applicable Sales Order (SO) number row.

 

  1. Click the Reissue button. A Terms and Conditions message appears. Click Accept to continue.

 

  1. In the form that appears, enter the required information in the fields. A red asterisk denotes required fields.

 

  1. Click the Submit button. A message confirming your request appears and the system sends a notification to the team captain and account manager with a reissue request ID.

You can also check the status of the request in the LCMT.

  • Approved requests display a View button in the applicable SO number row.
  • Requests in progress display an Update button in the applicable SO number row, which allows you to update information in the request, if needed.

How to update a reissue request

You can update your request for reissue (extension) of unused Cisco Learning Credits if you need to add further information or change some information. Follow these steps to update a request:

  1. Team captains and team players should access the Learning Credits Management Tool (LCMT). Account managers should access the account manager LCMT.
  2. Click the Account Information tab. You can search for the account name if you have more accounts than are showing in the list.

 

  1. Click the Plus (+) icon to expand the account with the reissue request pending and locate the applicable Sales Order (SO) number.

 

  1. Click the Update button in the applicable SO number row. Your request form appears, with the status of your request indicated:
    • Submitted: Your request is being reviewed. You can change or add to the information on the form if you need to, then click Update to submit an updated request.
    • On hold: Your request has been reviewed but further information is needed. You can change or add to the information in the request, then click Update to submit the updated request.
    • Denied: Your request has been reviewed and denied.
    • Approved: Your request has been reviewed and approved.

Clicking the Update button displays the request form with the status of your request indicated.

Get help

Email

  • You will be notified of case details via email
  • Not to be used for updates or communication, please use the case tool

Online

  • You will be notified of case details via email
  • Please use case tool to communicate with team

Phone

(US) 1-800-553-6387 Option 4, Option 1

  • A case will be opened on your behalf, or
  • You may update an existing case using this option