This section describes
general requirements when packaging ASR 5500 components for shipment.
All components must
be properly packaged to prevent damage in transit. Items
should never be shipped without packaging foam, bubble
wrap and a static bag. Crushed or damaged boxes/pallets should
never be used for returning items.
The following general
guidelines apply when packaging components:
It is best to use the
original Cisco box and packaging in which your equipment was sent
and received. You can use a shipping carton saved when
the system and its components were installed. You can also
use the packaging for a replacement component to repackage the original
If the original box
is missing or damaged, you can request that Cisco send
a suitable shipping carton when requesting an RMA.
Items should be securely
sealed and, if necessary, fixed onto pallets.
instructions will be provided when you apply for the RMA from Cisco.
If using the original
Cisco box and packaging, properly place the item within
the packaging material.
If using a non-Cisco
shipping carton and packing material, be sure the item
is properly surrounded with bubble wrap or packaging foam to ensure
restriction in movement during transport.
The use of anti-static
packaging materials is highly recommended. At the very
least, the item must be enclosed in a sealed anti-static
envelope or bag to prevent damage to ESD sensitive devices.
The preferred method
for RMA shipping requires that each component be properly packed
in an individual box.
If you must ship multiple
items within the same box, be sure each part is protected
in its own anti-static bag and padded carton, and
is separated from other cartons with packing foam or bubble wrap. The
shipping carton must be sturdy enough to handle the weight and size
of the items within it.
Items should never be returned
loosely packed and unprotected from ESD.
Sealing the Shipment
The box or shipping
container must be securely sealed using appropriately reinforced
packaging tape. Do not use masking or transparent (light
duty) tape to secure or seal packaging.
Chassis or other large
units must be covered and securely strapped down to a pallet. An unstrapped
or loosely strapped item can easily tip during transit, resulting
in expensive damage and repair costs.
Labeling the Shipment
All returned items
must include the RMA number (and Quote Number for Trade-In
Returns) on every box being returned.
Returns, a POWR tool label must be placed on the outside
of each box.
These reference numbers
should also be listed on the shipper's air bill.
Mislabelled or unlabeled
RMAs delay the receiving and crediting processes.
Cisco Return Locations
For a list of
authorized Cisco return centers, go to the Authorized Return Locations link
Packaging ASR 5500
provides detailed instructions for packaging ASR 5500 front and
rear cards using Cisco shipping cartons.