Virtualization Experience Media Engine

Cisco Unified Communications and the Virtual Environment

In a virtual environment, your Cisco Unified Communications application (such as Cisco Jabber) runs on your hosted virtual desktop. The hosted virtual desktop is a form of desktop computing. Your hosted virtual desktop looks and functions like a regular desktop; however, your Windows desktop, other software, and your data reside in a central location called a data center. You access your hosted virtual desktop over a secure Citrix or VMware connection.

In a virtual environment, Cisco Virtualization Experience Media Engine is required to support audio and video calls with your Cisco Unified Communications application. Cisco Virtualization Experience Media Engine also provides support for the following accessories:

  • Logitech UC Keyboard K725-C

  • Logitech Mouse M525-C

  • Logitech Webcam C920-C

  • Jabra Handset 450 Cisco

  • Jabra Speak 450 Cisco


Note

If you use supported accessories other than those that are designed for Cisco, the function of these devices may be different from the function of the devices that are described in this document.

For a complete listing of supported audio and video accessories, see Unified Communications Endpoint and Client Accessories at http:/​/​www.cisco.com/​en/​US/​prod/​voicesw/​uc_​endpoints_​accessories.html.

For information about Cisco Virtualization Experience Client and the designed for Cisco Accessories, see User Guide for Cisco Virtualization Experience Client 6215.

Device Management

Cisco Virtualization Experience Media Engine (VXME) includes a component called Device Selector. Device Selector is a menu that you can use to manage your cameras, speaker devices, microphones, and ring alerts. You can view your currently active devices or change them. A list of speaker devices appears first in the menu, followed by the lists of microphones, ring devices, and cameras.

After you connect a new device, a "New device found" message appears in the notification area and the new device becomes active.


Note

With some wireless headsets, you may not hear the ringtone for incoming calls, because the wireless link that connects device is not open. To open the wireless link, press the call answer button on the headset. Some headsets play their own internal tone.

When you disconnect a device, a "Device disconnected message" appears in the notification area and the next device in your Preference list (File > Options > Audio > Advanced) becomes active.

The Device Selector icon () appears in the notification area (system tray), in the bottom right corner of the screen. Some icons, including the Device Selector, can be hidden. Click the up arrow in the notification area to show hidden icons.

View Your Active Camera or Audio Device

You can check to see which of your cameras or audio devices is currently selected.
Procedure
In the Windows notification area, click .

Check marks indicate the selected devices.


Change Your Active Camera or Audio Device

Use the Device Selector menu to select a different active camera or audio device. You must have multiple devices connected.

Procedure
    Step 1   In the Windows notification area, click .

    Check marks indicate the selected devices.

    Step 2   Click a device (camera or audio) to make it active.
    Step 3   Click anywhere except on the Device Selector menu to close the menu.

    Audio

    All audio from your hosted virtual desktop plays through your selected audio device.

    Default Audio Device Selection

    When you log in to your hosted virtual desktop for the first time, the default audio device is the first device in the following order:

    1. Hands-free—If multiple hands-free devices are connected, the default is the first device in alphabetical order.

    2. Headset—If multiple headsets are connected, the default is the first headset in alphabetical order.

    3. Handset—If multiple handsets are connected, the default is the first handset in alphabetical order.

    4. No devices connected—The default audio device is the PC sound card.

    The next time that you log in to your hosted virtual desktop the default audio device is the last selected active device, provided that the device is still connected. Otherwise, Device Selector makes the first available device active, subject to the preceding order of selection.

    After you connect a new device, a "New device found" message appears in the notification area and the new device becomes the active device.

    When you disconnect a device, a "Device disconnected message" appears in the notification area and the next device in the Device Selector list becomes active.

    Ringtone

    When you have an incoming call, an incoming call notification appears on your screen and your active audio device plays the ringtone. To ensure that you can hear the ringtone for incoming calls, use the Device Selector to choose an active device with sufficient volume.


    Note

    With some wireless headsets, you may not hear the ringtone. Some headsets play their own internal tone.

    Adjust Cisco Unified Communications Volume

    You can adjust the volume settings for certain applications on your hosted virtual desktop, including Cisco Jabber.


    Note

    You can adjust the Cisco Unified Communication volume during a call by using the volume control on the call strip, in the active call window.

    Procedure
      Step 1   In the notification area, click the Speaker icon.
      Step 2   Click Mixer.
      Step 3   Use the slider for Cisco Jabber to increase or decrease the volume.

      Adjust Settings for Jabra Bluetooth Devices

      All Jabra Bluetooth devices introduce a short delay in establishing the audio path (about 1 to 3 seconds). With the latest firmware, the Jabra Speak 450 for Cisco does not have this issue. For other supported Jabra Bluetooth devices, such as Jabra Pro, you can eliminate the delay by changing the device settings in the Jabra PC Suite.

      Before You Begin

      Jabra PC Suite must be installed.

      Procedure
        Step 1   Open the Jabra Control Center.
        Step 2   Click the Jabra device for which you want to modify the settings.
        Step 3   Click Softphone (PC).

        Step 4   Check the Open phone line on undock check box.
        Step 5   Under PC audio control, click Automatic.

        Step 6   From the Softphone Vendor list, select Other.

        Step 7   Click Apply.

        Screen Lock Call Control

        While your hosted virtual desktop is in screen lock, you cannot make calls, but you can receive them. If you have an incoming call while your hosted virtual desktop is in screen lock, you can use one of your accessories to answer the call. With supported accessories, the following call control features are available during screen lock:

        • Answer call

        • End call

        • Hold call

        • Resume call

        • Change active device (Logitech UC Keyboard feature)

        • Toggle audio mute

        • Toggle video start and stop (Logitech UC Keyboard feature)

        • Adjust audio volume

        Cisco Approved Audio and Video Accessories

        For a complete listing of supported audio and video accessories, see the Cisco Approved Audio and Video Accessories Data Sheet, at http:/​/​www.cisco.com/​c/​en/​us/​products/​collateral/​collaboration-endpoints/​virtualization-experience-media-engine/​data_​sheet_​c78-702849.html.


        Note

        Cisco does not provide technical support for these accessories. For more information about, or technical assistance with your

        The following accessories are made for Cisco and supported for use with Cisco Virtualization Experience Media Engine:

        • Logitech UC Keyboard K725-C

        • Logitech Mouse M525-C

        • Logitech Webcam C920-C

        • Jabra Handset 450 for Cisco

        • Jabra Speak 450 for Cisco


        Note

        If you use supported accessories other than those made for Cisco, the behavior of these devices may be different than described in this document.

        Related References
        Logitech UC Keyboard K725-C
        Logitech Mouse M525-C
        Logitech WebCam C920-C
        Jabra Handset 450 for Cisco
        Jabra Speak 450 for Cisco

        Logitech UC Keyboard K725-C

        The Logitech UC Keyboard K725-C is designed for Cisco for use in Cisco Unified Communications (UC) environments. The Logitech UC Keyboard features Cisco UC integration with Cisco Jabber.

        Logitech UC Keyboard Features

        Figure 1. Logitech UC Keyboard Features




        Note

        Enhanced functions (items 2 through 11) are available only in Cisco Unified Communications environments. To use these functions, you must be signed in to your Unified Communications program (for example, Cisco Jabber.)

        Table 1 Legend

        1

        See the table Function Keys, which follows this legend.
        

        2

        Call your voicemail service. Follow the audio prompts.

        The key lights up red when you have a new voice message.

        Note   

        If you have not set up Cisco Jabber with your Cisco Unity credentials for voicemail, or if you use a third-party voicemail system, the message waiting indicator on the keyboard may not be in sync with Cisco Jabber.

        3

        Press to use your default handset for audio. The name of your default handset device appears briefly on the LCD display.

        4

        Press to use your default headset for audio. The name of your default headset device appears briefly on the LCD display.

        5

        Press to use your default hands-free (speakerphone) device for audio. The name of your default hands-free device appears briefly on the LCD display.

        6

        See the LCD display for status information. If your phone is registered, your user name and number appear. If your phone is not registered, the message "Phone is not registered" appears. For active calls, the display shows the same information available from the Cisco Jabber call window, such as caller ID and call timer. The icons that appear depend on the status of the call: active, on hold, or microphone muted.

        You can adjust the brightness and the contrast for the LCD display.

        Press FN and the Volume + or Volume - key to adjust the brightness for the LCD display.

        Press FN, Alt, and the Volume + or Volume - key to adjust the contrast for the LCD display.

        7

        Press to place a call on hold, or to resume a held call.

        8

        Press to answer an incoming call or to end your current active call.

        If you do not have any incoming, active, or held calls, you can press this key to bring make Cisco Jabber the active window. Your active device plays a beep to indicate that it is ready. Cisco Jabber must be running.

        9

        Press to toggle your video: add or remove video for a call in progress.

        10

        Press to toggle audio: mute and unmute audio for a call in progress.

        11

        Press the Volume + or Volume - key to increase or decrease Cisco Jabber audio volume.

        The following table lists the default functions for each of the Function Keys (F-keys). Simultaneously press the FN key and the F-key that you want to use.

        Table 2 Function Keys

        F1

        Start your default web browser.

        F2

        Start your default e-mail application.

        F3

        Search for files and folders (desktop search).

        F4

        Start the calculator.

        F5

        Switch between open applications.

        F6

        Bring the file browser to the front.

        F7

        Lock your Microsoft Windows desktop session.

        F8

        Toggle system audio: mute and unmute.

        F9

        Start your default media player application.

        F10

        Play the previous track (Media control).

        F11

        Toggle playback: play and pause (Media control).

        F12

        Play the next track (Media control).

        Set Up Your Keyboard

        Procedure
        Plug the keyboard into a USB port on your PC.

        What to Do Next

        Important:

        Use the USB port on the back side of the Logitech UC Keyboard K725-C only for the Logitech Mouse M525-C unifying receiver.

        Set Up Your Mouse

        Logitech Mouse M525-C

        The wireless Logitech Mouse M525-C is designed for use with your Logitech UC Keyboard K725-C in Cisco Unified Communications environments.

        Logitech Wireless Mouse Features

        Figure 2. Logitech Wireless Mouse Features



        Table 3 Legend

        1

        Left and right mouse buttons.

        2

        Scroll wheel.

        3

        Battery LED: Flashes green when mouse is powered on, and flashes red when the battery power is low.

        4

        Middle button: The function of this button depends on your operating system and the application being used. For example, if you browse the Internet in Microsoft Windows and use the Middle button to click a link, typically the link opens in a new tab.

        5

        Internet back and forward: Tilt the scroll wheel right to move forward one page. Tilt the scroll wheel left to move back one page.

        6

        OFF ON slider switch.

        7

        Lid release for the storage and battery compartment lid.

        8

        Unifying receiver storage—When the mouse is not in use, you can store the Unifying receiver inside the mouse.

        Set Up Your Mouse

        Figure 3. Mouse Setup



        Procedure
          Step 1   On the bottom of the mouse, push the release for the storage compartment.
          Step 2   Turn the mouse over and remove the lid from the storage compartment.
          Step 3   Remove the Unifying Receiver from the storage compartment.
          Step 4   Install two AA batteries.
          Step 5   Slide the lid for the storage compartment back into place.
          Step 6   On the bottom of the mouse, move the OFF ON switch to the ON position.
          Step 7   Plug the Unifying Receiver into the USB port on your Logitech UC Keyboard, as shown in the following image.
          Figure 4. Plug In the Unifying Receiver



          Logitech WebCam C920-C

          The Logitech WebCam C920-C features hardware encoding and is designed for Cisco for use in Cisco Unified Communications environments. With the Logitech WebCam C920-C, Cisco Jabber with Cisco Virtualization Experience Media Engine can support video resolutions up to 720p (720 horizontal lines and an aspect ratio of 16:9) at 30 frames per second, in the virtual environment.


          Note

          Other variables, such as network traffic or far-endpoint video capability can affect video quality.

          Logitech Webcam Features

          Figure 5. Logitech WebCam C920-C Features



          Table 4 Legend

          1

          Autofocus HD 1080p lens

          2

          Omni directional microphones

          Note   

          The virtual environment does not use these microphones.

          3

          Activity light

          4

          Flexible clip/base

          5

          Privacy shutter

          6

          Tripod attachment

          Set Up Your Webcam

          Procedure
            Step 1   Place the webcam where you want it: on a computer monitor, desktop, or tripod.
            Step 2   Connect the webcam to a USB port.

            Driver installation may take a few moments.

            Step 3   Use your webcam to make video calls with your video calling application.
            Related Tasks
            Mount Your Webcam on a Monitor

            Mount Your Webcam on a Monitor

            Figure 6. Monitor Mount



            Procedure
              Step 1   Grasp the webcam as shown and open the flexible clip/base with your other hand.
              Step 2   Mount the webcam, making sure the foot on the flexible clip/base is flush with the back of your monitor.
              Step 3   Adjust the camera angle up or down.

              Jabra Handset 450 for Cisco

              The Jabra Handset 450 for Cisco was designed for Cisco, for use in Cisco Unified Communications environments.

              Jabra Handset 450 Features

              Table 5 Jabra Handset 450 Features
              Feature Description

              Answer call

              Lift the handset.

              If Cisco Jabber is running and you have no incoming, active, or held calls, you can lift the handset to make it your active device. The handset plays a beep tone when the device is ready and Cisco Jabber becomes the active window.

              End call

              Place the handset back in the cradle.

              Mute handset

              Press the mute button on the handset to toggle mute.

              Handset volume control

              Press the Volume + and Volume - buttons on the handset to increase or decrease the volume.

              Handset status indicator light

              Indicates the handset status. The light is

              • White (not flashing) when the handset is ready, but not in use.

              • White (flashing) when the handset is charging, but not in use.

              • Yellow when the handset battery is low.

              • Blue (flashing) when the handset is pairing with the cradle. If the handset flashes blue while away from the cradle, this indicates that the handset is out of range.

              • Red (flashing) when you have an incoming call and the handset is ringing.

              • Red (not flashing) when you have new voicemail.

                Note   

                If you have not set up Cisco Jabber with your Cisco Unity credentials for voicemail, or if you use a third-party voicemail system, the message waiting indicator on the handset may not be in sync with Cisco Jabber.

              • Green when you have an active call or audio stream.

              Handset charging

              Place the handset into the cradle.

              Set Up Your Handset

              The Jabra Handset 450 for Cisco and the handset cradle are factory paired.


              Note

              You can pair only one handset with the cradle at a time.

              Procedure
                Step 1   Connect the USB cable to the handset cradle.
                Step 2   Plug the USB cable into an available USB port on your PC.
                Step 3   Place the handset in the cradle.

                The handset pairs with the cradle and begins charging.

                Power Your Handset Off and On

                The Jabra Handset 450 for Cisco is always powered on when it is in the handset cradle.


                Note

                The handset powers off automatically if it is out of range of the cradle, for four minutes or longer.

                Procedure
                  Step 1   To power off the handset, press and hold for 5 seconds.
                  Step 2   To power the handset back on, press .

                  Jabra Speak 450 for Cisco

                  The Jabra Speak 450 for Cisco is a hands-free speakerphone. The Jabra Speak 450 was designed for Cisco to work in Cisco Unified Communications environments.

                  Jabra Speak 450 Features

                  Figure 7. Jabra Speak 450 Features



                  Table 6 Legend

                  1

                  Press the Mute button to toggle mute.

                  2

                  Press the Volume + or Volume - button to adjust the speaker volume up or down.

                  3

                  Press the Speaker button to answer a call, or to end a call.

                  To end an active call and answer an incoming call, press the Speaker button twice.

                  To reject an incoming call, press the Speaker button twice.

                  To put a call on hold and answer an incoming call, press and hold the Speaker button for two seconds.

                  To switch between an active call and a call on hold, press and hold the Speaker button for two seconds.

                  If Cisco Jabber is running and you have no incoming, active, or held calls, you can press the button to make the speakerphone your active device. The speakerphone plays a beep tone to let you know that it is ready and Cisco Jabber becomes the active window.

                  4

                  Plug the USB cable into this USB port. (USB connections only)

                  5

                  Set the OFF/ON/Bluetooth switch to ON for a USB connection.

                  Set the OFF/ON/Bluetooth switch to Bluetooth for Bluetooth connections.

                  6

                  Press the Connect button to reconnect with, or to disconnect from a Bluetooth device.

                  Set Up Your Hands-Free Speakerphone USB Connection

                  Procedure
                    Step 1   Connect the USB cable to the Jabra Speak 450.
                    Step 2   Plug the other end of the USB cable into an available USB port.
                    Step 3   On the base of the speakerphone, set the OFF/ON/Bluetooth switch to the ON position.

                    Set Up Your Hands-Free Speakerphone Bluetooth Connection

                    With the Jabra Link 360, you can connect the Jabra Speak 450 to your PC over Bluetooth.


                    Note

                    You can pair up to eight devices with the Jabra Link 360; however, only one active audio path is supported at a time. For more information about the Jabra Link 360, visit http:/​/​www.jabra.com.

                    Before You Begin

                    Power off all devices that previously connected to (paired with) the Jabra Link 360.

                    Procedure
                      Step 1   On the base of the speakerphone, set the OFF/ON/Bluetooth switch to the Bluetooth position.
                      Step 2   On the base of the speakerphone, press Connect.
                      Step 3   Plug the Jabra Link 360 into an available USB port.

                      The LED indicator flashes blue to indicate that the Jabra Link 360 is in pairing mode. It can take up to a minute to establish the connection. The LED turns solid blue when pairing is complete.