Upgrade

Upgrade Scenarios

Cisco Jabber for iPhone and iPad Release 9.6 now offers a broader feature set.

For iPhone, iPod, and iTouch users, you can install Cisco Jabber for iPhone and iPad app to replace Cisco Jabber IM for iPhone and Cisco Jabber for iPhone automatically.


Note
Cisco Jabber IM for iPhone and Cisco Jabber for iPhone Release 9.5 users will receive an automatic upgrade notification from App Store to upgrade to Cisco Jabber for iPhone and iPad Release 9.6.

Cisco Jabber Voice for iPhone users who would like to upgrade to Cisco Jabber for iPhone and iPad, you will need to upgrade manually. If you already set up a previous version of Cisco Jabber Voice for iPhone and you do not want to set up a presence server, Cisco recommends that you continue to use Cisco Jabber Voice for iPhone for voice-only configurations.

For more information about Cisco Jabber Voice for iPhone, see the Release Notes at http:/​/​www.cisco.com/​en/​US/​products/​ps11596/​prod_​release_​notes_​list.html.

For iPad users who would like to upgrade to Cisco Jabber for iPhone and iPad, you are highly recommended to uninstall the previous version of Cisco Jabber Video for iPad first, then install Cisco Jabber for iPhone and iPad Release 9.6. If you already set up a previous version of Cisco Jabber Video for iPad and you do not want to set up a presence server, Cisco recommends that you continue to use Cisco Jabber Video for iPad for video-only configurations. If you want to use Cisco TelePresence® Video Communication Server (VCS), Cisco Jabber VideoTM for TelePresence, or Cisco WebEx Telepresence service, Cisco recommends that you continue to use Cisco Jabber Video for iPad and install Cisco Jabber for iPhone and iPad Release 9.6 as you want. Please be careful when you set up Cisco Unified Communications Manager because there may be conflicts when the two APPs exist at the same time.

For more information about Cisco Jabber Video for iPad, see the Release Notes at http:/​/​www.cisco.com/​en/​US/​products/​ps12430/​prod_​release_​notes_​list.html.

With Cisco Jabber for iPhone and iPad Release 9.6, the user's primary authentication is to a presence server instead of a Cisco Unified Communications Manager.

At a minimum, you must provision Cisco Jabber for iPhone and iPad Release 9.6 users with instant messaging and presence capabilities. You can also provision users with audio and video, voicemail, and conferencing.

Important:

If you currently support only Cisco Jabber Voice for iPhone with Cisco Unified Communications Manager and you do not want to add a presence server, see the Cisco Jabber Voice for iPhone documentation on Cisco.com.

Cisco continues to offer a voice-only version of the client that uses Cisco Unified Communications Manager as the primary authentication server.

Cisco renamed the voice-only version of the client to Cisco Jabber Voice for iPhone to distinguish it from the unified communications version of the product.

The steps to upgrade your clients to Cisco Jabber for iPhone and iPad Release 9.6 vary, depending on your current deployment. Use the following table to find the applicable procedure for your deployment.

Table 1 Upgrade Procedures for Different Deployments
Current Clients Primary Authentication Server Upgrade Procedure
Cisco Jabber Voice for iPhone Cisco Unified Communications Manager You must deploy one of the following presence servers as the primary authentication server:
Cisco Unified Presence

See Upgrade Cisco Jabber Voice for iPhone by Adding Cisco Unified Presence.

Cisco Unified Communications Manager IM and Presence

See Upgrade Cisco Jabber Voice for iPhone by Adding Cisco Unified Communications Manager IM and Presence .

Cisco WebEx

See Upgrade Cisco Jabber Voice for iPhone by Adding Cisco WebEx.

Cisco Jabber Video for iPad Cisco Unified Presence See Upgrade Cisco Jabber Video for iPad on Cisco Unified Presence
Cisco Unified Communications Manager IM and Presence See Upgrade Cisco Jabber Video for iPad on Cisco Unified Communications Manager IM and Presence
Cisco WebEx See Upgrade Cisco Jabber Video for iPad on Cisco WebEx
Cisco TelePresence Video Communication Server (VCS), Cisco Jabber Video for TelePresence (Movi), or Cisco WebEx Telepresence service Not supported.

Upgrade Cisco Jabber Voice for iPhone by Adding Cisco Unified Presence

Upgrade from an earlier release of Cisco Jabber Voice for iPhone to Cisco Jabber for iPhone and iPad Release 9.6 by integrating Cisco Unified Presence as the primary presence server.

This topic refers to Cisco Unified Presence Release 8.6.

Before You Begin

Procedure
    Step 1   Install and configure a Cisco Unified Presence server.

    See the Cisco Unified Presence documentation.

    Step 2   Integrate Cisco Unified Presence with Cisco Unified Communications Manager.
    1. Integrate the directory.

      See the Configure Directory Integration in On-Premises Deployments chapter of the Server Setup Guide.

    2. Provision instant messaging and presence.

      See the Provision Instant Messaging and Presence on Cisco Unified Presence chapter in the Server Setup Guide.

    3. Specify your TFTP server on Cisco Unified Presence.

      See the Specify Your TFTP Server on Cisco Unified Presence topic in the Provision Audio and Video Capabilities chapter for your release of Cisco Unified Communications Manager in the Server Setup Guide.

    4. (Optional) Set up voicemail.

      See the Set Up Voicemail on Cisco Unified Presence chapter of the Server Setup Guide.

    Step 3   On the Cisco Unified Communications Manager, do the following:
    1. Install the new device COP file.

      See the Install Cisco Options Package File for Devices topic in the Server Setup Guide.

      Note   

      After you upgrade to Cisco Jabber for iPhone and iPad Release 9.6, some previous device COP file settings no longer apply, or must be configured using the global configuration file instead. For more information, see the Configuration Differences when Upgrading Cisco Jabber topic in this guide.

    2. Update your SIP Profile settings with the new values.

      See the Create SIP Profiles topic in the Server Setup Guide.

    3. Verify that you add all end users.
    4. Associate each TCT/TAB device with the user.

      See Configure User Associations in the Server Setup Guide.

    5. Grant the correct roles to each user.
    6. (Optional) Disable video calling. Video calling is enabled by default. To disable video calling, select Disabled for the Video Capabilities setting on the TCT/TAB device page for the user.
    7. Verify that you associate the end user with the correct line.

      Perform this step to ensure that Cisco Unified Presence can correctly display the On a Call availability status.

      See the Configure User Associations topic in the Provision Audio and Video Capabilities on Cisco Unified Communications Manager chapter for your release in the Server Setup Guide.

    Step 4   Add users to any profiles that you set up.
    Option Description
    CCMCIP

    See the Create a CCMCIP Profile topic in the Provision Audio and Video Capabilities on Cisco Unified Communications Manager chapter for your release, in the Server Setup Guide.

    Voicemail

    See the Create a Voicemail Profile topic in the Set Up Voicemail on Cisco Unified Presence chapter of the Server Setup Guide.

    Mailstore

    See the Create a Mailstore topic in the Set Up Voicemail on Cisco Unified Presence chapter of the Server Setup Guide.

    Conferencing

    Use one of the following topics:

    • Cisco WebEx Meetings Server: See the Add Cisco WebEx Meetings Server to a Profile topic in the Set Up Conferencing on Cisco Unified Communications Manager chapter for your release, in the Server Setup Guide.
    • Cisco WebEx Meeting Center: See the Add Cisco WebEx Meeting Center to a Profile topic in the Set Up Conferencing on Cisco Unified Communications Manager chapter for your release, in the Server Setup Guide.
    Step 5   Create a global configuration file (jabber-config.xml) and upload it to your TFTP server.

    See the Configure the Client and Integrate with Directory Sources chapters in this guide.

    Related Information
    Cisco Unified Presence Install and Upgrade Guides
    Server Setup Guide
    Configure the Client
    Integrate with Directory Sources

    Upgrade Cisco Jabber Voice for iPhone by Adding Cisco Unified Communications Manager IM and Presence

    Upgrade from an earlier release of Cisco Jabber Voice for iPhone to Cisco Jabber for iPhone and iPad Release 9.6 by integrating Cisco Unified Communications Manager IM and Presence as the primary presence server.

    This topic refers to Cisco Unified Communications Manager IM and Presence Release 9.0 and later.

    Procedure
      Step 1   Install and configure a Cisco Unified Communications Manager IM and Presence server.

      See the Cisco Unified Communications Manager IM and Presence documentation.

      Step 2   Integrate Cisco Unified Communications Manager IM and Presence with Cisco Unified Communications Manager.
      1. Integrate the directory.

        See the Configure Directory Integration in On-Premises Deployments chapter of the Server Setup Guide.

      2. Provision instant messaging and presence.

        See the Provision Instant Messaging and Presence on Cisco Unified Communications Manager IM and Presence chapter in the Server Setup Guide.

      3. Specify your TFTP server on Cisco Unified Communications Manager IM and Presence.

        See the Specify Your TFTP Server on Cisco Unified Communications Manager IM and Presence topic in the Provision Audio and Video Capabilities chapter for your release of Cisco Unified Communications Manager in the Server Setup Guide.

      4. (Optional) Set up voicemail.

        See the Set Up Voicemail on Cisco Unified Communications Manager IM and Presence chapter of the Server Setup Guide.

      Step 3   On the Cisco Unified Communications Manager, do the following:
      1. Install the new device COP file.

        See the Install Cisco Options Package File for Devices topic in the Server Setup Guide.

        Note   

        After you upgrade to Cisco Jabber for iPhone and iPad Release 9.6, some previous device COP file settings no longer apply, or must be configured using the global configuration file instead. For more information, see the Configuration Differences when Upgrading Cisco Jabber topic.

      2. Update your SIP Profile settings with the new values.

        See the Create SIP Profiles topic in the Server Setup Guide.

      3. Verify that you add all end users.
      4. Associate each TCT/TAB device with the user.

        See Configure User Associations in the Server Setup Guide.

      5. Grant the correct roles to each user.
      6. (Optional) Disable video calling. Video calling is enabled by default. To disable video calling, select Disabled for the Video Capabilities setting on the TCT/TAB device page for the user.
      7. Verify that you associate the end user with the correct line.

        Perform this step to ensure that Cisco Unified Communications Manager IM and Presence can correctly display the On a Call availability status.

        See the Configure User Associations topic in the Provision Audio and Video Capabilities on Cisco Unified Communications Manager chapter for your release in the Server Setup Guide.

      Step 4   Add users to any profiles that you set up.
      Option Description
      CCMCIP

      See the Create a CCMCIP Profile topic in the Provision Audio and Video Capabilities on Cisco Unified Communications Manager chapter for your release in the Server Setup Guide.

      Voicemail

      See the Create a Voicemail Profile topic in the Set Up Voicemail on Cisco Unified Communications Manager Version 9 and Higher chapter of the Server Setup Guide.

      Mailstore

      See the Create a Mailstore topic in the Set Up Voicemail on Cisco Unified Communications Manager Version 9 and Higher chapter of the Server Setup Guide.

      Directory

      See the Create a Service Profile topic in the Server Setup Guide.

      Conferencing

      Use one of the following topics:

      • Cisco WebEx Meetings Server: See the Add Cisco WebEx Meetings Server to a Profile topic in the Set Up Conferencing on Cisco Unified Communications Manager chapter for your release, in the Server Setup Guide.
      • Cisco WebEx Meeting Center: See the Add Cisco WebEx Meeting Center to a Profile topic in the Set Up Conferencing on Cisco Unified Communications Manager chapter for your release, in the Server Setup Guide.
      Step 5   Create a global configuration file (jabber-config.xml) and upload it to your TFTP server.

      See the Configure the Client and Integrate with Directory Sources chapters in this guide.

      Related Information
      Cisco Unified Communications Manager IM and Presence Install and Upgrade Guides
      Server Setup Guide
      Configure the Client
      Integrate with Directory Sources

      Upgrade Cisco Jabber Voice for iPhone by Adding Cisco WebEx

      Upgrade from an earlier release of Cisco Jabber Voice for iPhone to Cisco Jabber for iPhone and iPad Release 9.6 by integrating Cisco WebEx as the primary presence server.

      Procedure
        Step 1   Create unified communications clusters on Cisco WebEx.

        See the Creating unified communications clusters topic.

        Step 2   Provision the clusters to users. See the Cisco WebEx federation with other instant messaging providers chapter in the Cisco WebEx Connect Administrator's Guide.
        Step 3   (Optional) Enable meeting integration.

        See the Set Up Conferencing in Cloud-Based Deployments chapter in the Server Setup Guide.

        Step 4   On the Cisco Unified Communications Manager, do the following:
        1. Install the device COP file.

          See the Install Cisco Options Package File for Devices topic in the Server Setup Guide.

        2. Update your SIP Profile settings with the new values.

          See the Create SIP Profiles topic in the Server Setup Guide.

        3. Verify that you add all end users.
        4. Associate each TCT/TAB device with the user.

          See Configure User Associations in the Server Setup Guide.

        5. Grant the correct roles to each user.
        6. (Optional) Disable video calling. Video calling is enabled by default. To disable video calling, select Disabled for the Video Capabilities setting on the TCT/TAB device page for the user.
        Step 5   (Optional) To use the phone credential to automatically sign in to voicemail, create a global configuration file (jabber-config.xml) and upload it to your TFTP server.

        See the Service Credentials Parameters topic in this guide.

        Related References
        Service Credentials Parameters
        Related Information
        Server Setup Guide
        Creating unified communications clusters

        Upgrade Cisco Jabber Video for iPad on Cisco Unified Presence

        Upgrade the clients on your Cisco Unified Presence deployment from Cisco Jabber Video for iPad to Cisco Jabber for iPhone and iPad Release 9.6. You can continue to offer the same services. Optionally, you can add simple provisioning, audio and video, voicemail, and conferencing.

        This topic refers to Cisco Unified Presence Release 8.6.

        Procedure
          Step 1   (Recommended) Set up simple provisioning to simplify the steps required when users install the client.

          See the Presence Server Discovery topic.

          Step 2   (Optional) Provision audio and video calling.

          See the Provision Audio and Video Capabilities on Cisco Unified Communications Manager chapter for your release in the Server Setup Guide.

          Step 3   Create a global configuration file (jabber-config.xml) and upload it to your TFTP server.

          See the Configure the Client and Integrate with Directory Sources chapters in this guide.

          Step 4   Ensure that no CCMCIP or CTI profiles are configured.

          If you configure CCMCIP or CTI profiles, users see a device configuration error when they try to sign in to the client.

          Step 5   (Optional) Provision users with conferencing capabilities.

          See the Set Up Conferencing on Cisco Unified Presence chapter in the Server Setup Guide.

          Related References
          Presence Server Discovery
          Related Information
          Server Setup Guide
          Configure the Client
          Integrate with Directory Sources

          Upgrade Cisco Jabber Video for iPad on Cisco Unified Communications Manager IM and Presence

          Upgrade the clients on your Cisco Unified Communications Manager IM and Presence deployment from Cisco Jabber Video for iPad to Cisco Jabber for iPhone and iPad Release 9.6. You can continue to offer the same services. Optionally, you can add simple provisioning, audio and video, voicemail, and conferencing.

          This topic refers to Cisco Unified Communications Manager IM and Presence Release 9.0 and later.

          Procedure
            Step 1   (Recommended) Set up simple provisioning to simplify the steps required when users install the client.

            See the Presence Server Discovery topic.

            Step 2   (Optional) Provision audio and video calling. See the Provision Audio and Video Capabilities on Cisco Unified Communications Manager chapter for your release in the Server Setup Guide.
            Step 3   Create a global configuration file (jabber-config.xml) and upload it to your TFTP server.

            See the Configure the Client and Integrate with Directory Sources chapters in this guide.

            Step 4   Ensure that no CCMCIP or CTI profiles are configured.

            If you configure CCMCIP or CTI profiles, users see a device configuration error when they try to sign in to the client.

            Step 5   (Optional) Provision users with conferencing capabilities.

            See the Set Up Conferencing on Cisco Unified Communications Manager IM and Presence chapter in the Server Setup Guide.

            Related References
            Presence Server Discovery
            Related Information
            Server Setup Guide
            Configure the Client
            Integrate with Directory Sources

            Upgrade Cisco Jabber Video for iPad on Cisco WebEx

            Upgrade the clients on your Cisco WebEx deployment from Cisco Jabber Video for iPad to Cisco Jabber for iPhone and iPad Release 9.6. Perform the following optional steps if you want to add simple provisioning, audio and video, voicemail, or conferencing to your current deployment.

            Procedure
              Step 1   (Recommended) Set up simple provisioning to simplify the steps required when users install the client.

              See the Presence Server Discovery topic.

              Step 2   (Optional) Set up audio and video calling.

              Audio and video calling are not required for a Cisco WebEx deployment. If you want to add audio and video calling, you must first deploy Cisco Unified Communications Manager.

              For information about setting up audio and video capabilities, see the Provision Audio and Video Capabilities in Hybrid Cloud-Based Deployments chapter in the Server Setup Guide.

              Step 3   (Optional) Set up voicemail.

              Voicemail is not required for a Cisco WebEx deployment. If you want to add voicemail, you must first deploy Cisco Unity Connection.

              For information about setting up voicemail capabilities, see the Set Up Voicemail in Hybrid Cloud-Based Deployments chapter in the Server Setup Guide.

              Step 4   (Optional) Provision users with conferencing capabilities.

              See the Set Up Conferencing in Cloud-Based Deployment chapter in the Server Setup Guide.

              Related References
              Presence Server Discovery
              Service Credentials Parameters
              Related Information
              Server Setup Guide

              Configuration Differences when Upgrading Cisco Jabber for iPhone and iPad

              Speed dial label is disabled and limit of the line is changed from 26 to 1.

              Apart from that, there is no configuration difference between Cisco Jabber for iPhone Release 9.5 and Cisco Jabber for iPhone and iPad Release 9.6.

              The following tables compare the configuration method used for Cisco Jabber Video for iPad Release 9.3(3) and Cisco Jabber for iPhone and iPad Release 9.6.

              Table 2  Directory Configuration

              Cisco Jabber Video for iPad Release 9.3(4)

              Cisco Jabber for iPhone and iPad Release 9.6

              Configure with the following device COP file settings:

              • Country Code
              • Directory Lookup Rules URL
              • Application Dial Rules URL
              • Enable LDAP User Authentication
              • LDAP Username
              • LDAP Password
              • LDAP Server
              • Enable LDAP SSL
              • LDAP Search Base
              • LDAP Field Mappings
              • LDAP Photo Location

              Device COP file settings are no longer applicable.

              Cisco Unified Presence and Cisco Unified Communications Manager IM and Presence

              Configure the directory service using the global configuration file.

              Note   
              The global configuration file does not include parameters to configure the following options:
              • Country Code
              • Directory Lookup Rules URL

              These options are no longer supported for this release.

              Cisco WebEx

              No global configuration required.

              Table 3 Voicemail Configuration

              Cisco Jabber Video for iPad Release 9.3(4)

              Cisco Jabber for iPhone and iPad Release 9.6

              Configure with the following device COP file settings:

              • Voicemail Username
              • Voicemail Server
              • Voicemail Message Store Username
              • Voicemail Message Store

              Device COP file settings are no longer applicable.

              Cisco Unified Presence

              Now configured on the Cisco Unified Presence server.

              Cisco Unified Communications Manager IM and Presence

              Now configured on Cisco Unified Communications Manager Release 9 or later.

              Cisco WebEx

              Now configured using the global configuration file.

              Table 4 Audio and Video Configuration

              Cisco Jabber Video for iPad Release 9.3(4)

              Cisco Jabber for iPhone and iPad Release 9.6

              Configure with the following Device COP file settings.

              • Default Ringtone

              Configured using the following Device COP file settings.

              • Default Ringtone
              • Video Capabilities (new)
              Table 5 VPN Configuration

              Cisco Jabber Video for iPad Release 9.3(4)

              Cisco Jabber for iPhone and iPad Release 9.6

              Configure with the following Device COP file settings.
              • Preset Wi-Fi Networks
              • On-Demand VPN URL
              Configuration is the same. Use the following Device COP file settings.
              • Preset Wi-Fi Networks
              • On-Demand VPN URL
              Other Feature Configuration

              The following settings are no longer applicable in this release.

              • Disallow Shake To Lock
              • Normal Mode Codecs
              • Low Bandwidth Codecs
              • Meeting Place Numbers
              • WebEx Numbers
              • Contacts
              • XML Options
              • Secure Connect
              • Secure Connect Gateway Address
              • Secure Connect Authentication
              • Group
              • Secure Connect Certificate
              • Enrollment Groupd (SCEP)
              • Secure Connect Username

              For information about global configuration files, see the Configure the Client and Integrate with Directory Sources chapters in this guide.

              For information about configuring the device COP file, see the Provision Audio and Video Capabilities on Cisco Unified Communications Manager chapter for your release in the Server Setup Guide.